MB
Madrey B
Active since May 2017
2
Reviews
0
Industries
Reviews
2 reviews102 months ago
Cancellation
This a reply (and complaint) to sammy24.... Struggling to post comment! They will tell you its because you have already been invoiced for 2018! Which I don't know how fair that is! Do you have to pay a cancellation fee as well? I enquired in May this year about the cancellation process, and was told I would have to pay everything for the rest of the year and a cancellation fee of R8250! And I would immediately forfeit all unused point. Which is daylight robbery! There is a lawyer in Cape Town, Trudie Broekmann, who is taking on all holiday clubs and planning class action early next year. Go google! They are quick to invoice and demand payment but do not send a monthly update on points, I had points that expired, because no one send a courtesy email saying that I will lose points and should make a booking... Bad service!
0 replies
108 months ago
No service
<p>My Telkom landline has been down since middle of Jan 2017, I first reported it on 20 Jan, was impressed as I received sms's to keep me updated on the progress of my report. Then received a message saying it was fixed, but it was not. I have reported it 4 more times, every time it was handed over to a technician, but not once did a technician phone me to come check what the problem was. I have emailed my termination notice on 4 April, received a replied that someone will contact me within 3 weeks... No one has contacted me. After 4 months without service, 5 reports and a termination notice, they keep on debiting my cheque account. I have reversed the last two debit orders, only get SMS saying I have to contact them about my account. I have now stopped the debit order. Telkom, please cancel my contract!</p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)