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sam C
Active since Jun 2017
2
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2 reviews2 months ago
Very disappointing experience with Malls Tiles
I purchased a corner bathtub from Malls Tiles, expecting good quality based on their reputation. However, when we got home and started the installation, we discovered that the bottom of the bath did not sit properly on the surface. It was unstable and did not make full contact with the floor, which is a serious structural issue for a bath. We attempted to continue with the installation, thinking it might settle once secured, but the bath ended up cracking during the process due to the poor support underneath. When I returned to the store to raise the issue, one of the staff members was honest enough to admit that these corner baths are known to have factory faults and that he personally no longer recommends or sells them to customers. This was shocking to hear, as we were never warned about any issues at the time of purchase. Unfortunately, the store manager was not willing to assist. He refused to offer a refund, stating that the bath was not cracked when it left the store. I explained that we had checked for visible scratches and cracks when purchasing, but we were not aware of any underlying structural faults, and we trusted the store to sell a reliable product. It is very frustrating to spend money on a product that is known by staff to be faulty, only to be denied assistance when the issue becomes clear during normal installation. I expected better customer service, transparency, and accountability from a well-known retailer. I would advise future customers to be very cautious when purchasing corner baths from this store
0 replies
84 months ago
Claim are been rejected.
Terrible service. claims re been Rejected Dont take out this insurance policy. Go somewhere else. and if you are buying Cars from Nissan in Rossburg please dont take the package wiht CMC.
3 replies
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