Active since Jun 2017
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5 reviews9 months ago
Capitec's non-existent client service
My wife and I logged a ***** case with Capitec in December 2024. money was ****** from my Std Bank account and the *****ser tried to channel it through my wife's Capitec account and then transfer it esewhere. But Capitec managed to intercept the funds and place it somewhere for safekeeping. We were informed in February 2025 tha tthe case was resolved and that my money will be returned to me pending verification of my ID. We struggled for months to get someone from Capitec's ***** department to help us and finally got a hold of a man named Simon in early June who did he verification process and confirmed that my money will be returned in 7 to 14 working days. my wife and I tried to get a hod of Simon for 2 weeks after the 14 working days have lapsed, only to find out he no longer works for Capitec. my wife phoned again yesterday and spoke to one LERATO MAPHOSA who dais she will find out who is working with our case, but never returned the call. This morning I sent am email to Capitec's ***** department, but no one cares enough to answer. Captec doesn't give a **** about their client. They don't care.
53 replies
12 months ago
Poor service from Capitec Bank ***** department
My wife and I logged a ***** case in December, with regards to funds that was ****** from my account at another bank. the ***** tried to get the money out through my wife's Capitec account, but Capitec managed to stop the transaction in time and informed that they will keep the money safe until their investigation is complete. They concluded their ***** investigation in February, but I have not received the funds back. I received an email request from a lady by the name of Tandeka in March (after the mail was initially sent to the wrong email address) to confirm my banking details and ID which I responded to immediately. I was told that I will receive another email to set up a Teams meeting to confirm my identity before the funds could be released. Upon inquiry about 3 weeks ago, we were informed that the email was sent, but upon requesting confirmation of the email address used, we found out that the wrong email address was used AGAIN. This is utterly pathetic and is costing me a lot of unnecessary interest that i am paying on the revolving credit facility I have at my bank, from which the funds were ******.
58 replies
35 months ago
Pathetic FedEx
Fedex is pathetic. They don't forward the customs documents after clearing a shipment. They only provide email addresses for various queries and when one sends an email they take forever to respond, if at all.
53 replies
108 months ago
Unauthorized debit order
<p>Since October 2016, Mag Zone have ben trying to take nmoney from my bank account via a debit order that I did NOT authorise. To me this is fraudulent.</p>
0 replies
108 months ago
Unauthorised debot order and no answer when calling customer services line
<p>Good day</p> <p> </p> <p>For the past few months an entity is trying to take money from my account via a debit order that I did not authorise. The y haven't been able to because I don't keep enough money in my account, but I have been trying to call the helpline listed on the sms i receive from the bank with the details of the debit order (0860 123 107), but nobody is answering. I select the option I need and then listen to music for more than ten minutes and no one answers.</p> <p> </p> <p>This is pathetic as I expect to get assistance within a few minutes. I can understand that the call centre might be busy at times, but I have phoned at different times of the day (morning, mid day and afternoon) and the result is the same - no answer.</p> <p> </p> <p>I am very unhappy.</p>
0 replies
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5 (100%)