Active since Jun 2017
8
Reviews
0
Industries
Reviews
8 reviews39 months ago
Buyer beware! Shop elsewhere!
Do not do business with this company!!. Their products are inferior quality, and they don’t refund you if you follow their returns process. Awful customer support. Avoid them like the plague!
0 replies
56 months ago
Unethical and fraudulent sales tactics by Vodacom agent
This week a Vodacom agent phoned me and sold me a deal using fraudulent and unethical tactics. She lied through her teeth on just about everything she could lie about and so I am rejecting the order, and request that you review the recording of my call with the sales person and then fire her. Your sales person totally misled me and lied about the following: 1. Lied about the financial terms of this deal, telling me repeatedly that I will only be paying R49 per month extra on my existing vodacom contract, and that it wasn't a new line contract, nor an upgrade. 2. Lied about my existing in-bundle data allocation amount 3. Lied about me regularly going out of bundle on my monthly data usage when in fact I’m not. 4. Lied about me saving money by reducing my monthly vodacom contract instalment if I took this deal. Please tell me how you will be handling this very serious matter.
106 replies
58 months ago
Discovery shines with vaccine rollout
I just want to take this opportunity to congratulate Discovery on the world class top notch job they are doing with their vaccine rollout programme. I was extremely impressed with the slick well run operation at Claremont Virgin Active. Great work Discovery ??
53 replies
63 months ago
Quality control of KN95 masks being sold on Takealot
I have purchased several KN95 mask brands from Takealot over the last year and have sent some back. I remain convinced that most of the KN95 mask brands being sold by Takealot today are still fake masks that do not meet the basic regulatory standards. Can Takealot please commit to checking the authenticity of KN95 products on your website and ensure that only legitimate approved (CE, NIOSH, FDA) are sold with the required regulatory markings printed on the masks themselves? Please can you also advise which of the many KN95 sellers on your website today are compliant with CE,FDA and NIOSH standards? I refer to this article: https://www.businessinsider.co.za/your-n95-mask-is-likely-fake-heres-how-to-tell-if-its-keeping-you-safe-2020-12 ...which started: “In June this year, online retailer Takealot removed some N95 masks from its store, pending an investigation into their authenticity”
0 replies
64 months ago
Non-existent customer service
I have been a client of Standard Bank's for nearly 40 years and I have now reached the end of my tether with their sudden non-existent customer service for my Household insurance policy. I logged a claim on their mobile app about 3 weeks ago and I am still without hot water in my kitchen geyser despite numerous call-centre calls and emails. A few days ago the assigned a plumber based in Pretoria to fix my problem here in Cape Town! Then yesterday I phone the call centre 3 times and eventually spoke to 3 assistants, each of which gave me a different story about warranty cover for geyser parts that fail within the period of warranty after a previous maintenance claim of mine. They all said they would phone me back and didn't. Today I phoned again and was told that the parts were only covered for 3 months for a follow-up claim to a previous maintenance claim, and that a plumber would be sent whose call-out fee and labour would be covered by my insuarnce policy. Needless to say that never happened either. I am now reaching the point where I will have to organize a plumber myself because I cannot continue for weeks on end with no hot water!
61 replies
76 months ago
Standard Bank's Shyft travel card product cannot be trusted to process hotel transactions correctly, leaving you out of pocket
This is a warning to all Standard Bank Shyft Travel card customers to please regularly scrutinize your card statement and balances, especially if you use the card for hotel or accommodation expenses where the merchant places an initial pre-authorized funds hold on your card. If you don't you are likely to be end up out of pocket like me. Based on my recent experience Shyft does not process the clearing of preauthorizations correctly and you will be left out of pocket. Shyft will tell you that "sometimes there are problems with processing the clearance / completion of preauthorizations" and you will need to fill in a dispute form to get your funds back. Well in my recent experience it is not "sometimes" ...it is all the time, and why should I as the customer be put through the inconvenience of filling out merchant dispute forms when it is not convenient to do so when one is travelling, and when I have emailed Shyft with ample evidence from the merchant! If you don't scrutinize your statement and balances regularly you will end up like I did...out of pocket to the tune of several hundred Euro on your trip! The bottom line is that the Shyft system does not process hotel / accommodation merchant preauthorizations and completions or cancellations thereof reliably, and Standard Bank refuses to acknowledge that they have a problem that needs to be fixed in their Shyft backend system. I recently went on an overseas trip and used the card extensively and it worked well. However, two of the hotels I stayed at did what some accommodation merchants do: they did an initial preauth (funds hold) against my card which immediately debited my balance, followed by a final amount completion at the end of my stay. In both cases the Shyft system failed to process the completion and cancellation of these up-front preauthorizations. After waiting the usual 7 business days for the funds to be credited back to my balance, I eventually contacted Shyft support using the Shyft mobile app, and they said I should wait a bit longer. I eventually gave up and insisted that they correct my card balance after providing ample evidence to them that the merchants in question had done everything by the book on their end according to standard industry practice. These were not insignificant amounts of 300 euro and 80 gbp, amounts that I needed available on my card to fund my ongoing travel expenses. Shyft support insisted that I had to fill in a hardcopy merchant dispute form and send it to them even though the merchant was not at fault, and even though I did not have access to a printer and scanner on my trip. After much back and forth over the Shyft app support chat and also email I managed to eventually persuade the Shyft support team to correct my balance for the 300 euro case without submitting a form, but the overall experience was one of extreme inconvenience to me, with Shyft still to this day not admitting that they had a system problem! When I got back from my trip I discovered the second problem with a hotel preauth not being credited to my balance (this is over 1 month after I checked out from the hotel!) and Shyft made me fill in the form to recover the missing funds. As much as I would love to give this travel wallet product 5 stars for innovation and usefulness as a flexible multi-currency travel wallet solution, this is the straw that breaks the camels back for me, and due to the fact that Standard Bank refuse to actually acknowledge that they have a major problem with their Shyft system I feel compelled to raise public awareness of this.
61 replies
107 months ago
Vodacom billing system is a shambles
<p>I have 3 phones linked to my account, but Vodacom cannot seem to send me a simple consolidated invoice every month. Instead I get sent two invoices, one for my number and another combined invoice for the other two numbers linked to my account.<br />Vodacom's mobile app and it's online internet app (MyVodacom) are also inconsistent in terms of the account inquiry features offered to the customer. On the "MyVodacom" internet login I cannot request a consolidated statement of my account for all 3 linked numbers and yet on the mobile app I can.<br />HOWEVER, on the mobile app I cannot make any sense whatsoever of their statement history.<br />If I request a statement history from middle April 2017 to current date the statement entries are totally inconsistent with the statement entries returned from beginning April. Statement line items for matching dates don't match up at all on the two statements !!!</p>
168 replies
107 months ago
Shocking customer service from Vodacom
<p>In summary, I added a new contract for my son to my account (now 3 numbers on my account) last year in the October time-frame and after recently doing my own recent audit of the very confusing monthly invoices Vodacom send me I find that they activated the wrong contract and are charging me more than the stated VAT-inclusive amount on my contract copy.</p> <p>I personally visited the Blue Route Vodacom branch to discuss this with a customer service representative a few weeks ago. The Service representative (T****a Mponopono) agreed that Blue Route had made a mistake with my contract activation for my son, and that he would get Vodacom to see me right and refund any monies owing to me.</p> <p>On 18 June Vodacom sent me an email saying that “<em>Vodacom is working on wavering the migration fee of R1083 so that your contract can go down to what you signed for”</em></p> <p>(see email trail below)</p> <p> </p> <p>Now Vodacom have back-tracked and are telling me that theycan't help me, and are basically saying that Vodacom is blaming me the customer for a mistake that Vodacom has made.</p> <p>No decent reputable customer service organization in the world would blame a customer for their own mistake.</p> <p> I am now escalating this email thread and I will not rest until I am treated respectfully and fairly as a Vodacom customer.</p> <p> </p> <p>Email trail below refers</p> <p> </p> <p>From: T****a Mponopono(VD) ********** <br /> Sent: Thursday, June 22, 2017 1:59 PM<br /> To: Hallauer, Mike ********** /> Subject: Re: Vodacom Queries - ********** </p> <p> </p> <p>Good day,</p> <p> </p> <p>We finally received feedback today. The request for your credit was declined. Vodacom cannot reverse the activation as activation reversals can only be done within the first 30 days of the contract and it has been 8 months since then. Our hands are tied as there is no entity that I know that can waiver the migration fee and credit your account this long into your contract.</p> <p> </p> <p>All the other queries have been resolved as per communication from the Vodacom and the changes will take effect in the 1st week of the following month.</p> <p> </p> <p>Regards,</p> <p> </p> <p>T****a</p> <p><br />From: "Mike Hallauer" ********** /> To: "T****a Mponopono, VD" ********** /> Sent: Thursday, 22 June, 2017 12:20:12<br /> Subject: RE: Vodacom Queries - ********** </p> <p> </p> <p>Hi T****a,</p> <p> </p> <p>Please note that Vodacom must not think they can get away with saying that this contract query comes too late for them to do anything about it.</p> <p>I have 3 cellphone accounts linked to my bill and the invoices that Vodacom has sent me are not consolidated. I mentioned the invoicing problem to you in the meeting last month and discussed how difficult it is for me review the various invoices sent to me and I requested a proper summary invoice summarizing all 3 accounts.</p> <p>I also assumed (incorrectly it seems) that Vodacom were billing me for the agreed contract amounts (VAT inclusive).</p> <p> </p> <p>Let me be quite clear on my expectations here:</p> <p> </p> <p>You communicated to me that Vodacom would resolve the contract activation error and refund any amounts due to me.</p> <p>I expect you to honor that commitment ASAP.</p> <p>I expect you to:</p> <p> </p> <p>1. Migrate the contract to the actual contract that was signed for and for the monthly VAT inclusive amount indicated on the contract that I signed. Any contract migration fee must be waived.</p> <p>2. Refund me for amounts incorrectly charged to me since contract activation.</p> <p> </p> <p>I request an acceptable response to this by end of today, failing which I will personally escalate this email to upper Vodacom management and request a personnel capability review of the Blue Route branch.</p> <p> </p> <p>Regards,</p> <p>Mike Hallauer</p> <p>(Cell: ********** )</p> <p> </p> <p>From: Hallauer, Mike <br /> Sent: Thursday, June 22, 2017 9:33 AM<br /> To: T****a Mponopono(VD) ********** /> Subject: RE: Vodacom Queries<br /> Importance: High</p> <p> </p> <p>Hi T****a,</p> <p> </p> <p>It is now nearly a month since I came into BlueRoute Vodacom and discussed these problems on my account with you, including the incorrect activation of my son’s contract in November last year.</p> <p>I don’t think it is acceptable for Vodacom to drag out the process to correct the contract activation problem.</p> <p>It should be resolved immediately and I should be credited with the amounts that have been charged to me incorrectly each month since November last year when the contract was activated.</p> <p>I am prepared to escalate this myself to Vodacom management if necessary.</p> <p>Please advise whether this problem has been escalated to management, and if not whether you want me to be further inconvenienced by having to escalate the matter myself.</p> <p>Please also provide an update on this by end of tomorrow (Friday 23rd June) on when and how the incorrect contract activation will be resolved.</p> <p> </p> <p>Thank you,</p> <p>Mike Hallauer</p> <p> </p> <p>From: Hallauer, Mike <br /> Sent: Sunday, June 18, 2017 11:51 AM<br /> To: T****a Mponopono(VD) ********** /> Subject: Re: Vodacom Queries</p> <p> </p> <p>Hi T****a,</p> <p> </p> <p>Thanks for the update, but in all honesty Vodacom should not be making such a meal of this because it is not my mistake. </p> <p>They should just make it right immediately if customer satisfaction and service was important thing to them. </p> <p>Please feel free to pass this on to Vodacom management. </p> <p> </p> <p>Regards</p> <p>Mike Hallauer</p> <p>Solutions Architect, South Africa</p> <p>(084) ********** </p> <p><br /> On 18 Jun 2017, at 11:46 AM, T****a Mponopono(VD) ********** wrote:</p> <p>Good Morning,</p> <p> </p> <p>Vodacom is working on wavering the migration fee of R1083 so that your contract can go down to what you signed for. Whenever you migrate from a big package to a smaller package you get levied a migration fee. They're working on resolving that by the end of the month so that you don't get overcharged again in July.</p> <p> </p> <p>Regards,</p> <p> </p> <p>T****a</p> <p><br />From:</p> <p>"T****a Mponopono, VD" ********** /> To: "Mike Hallauer" ********** /> Sent: Thursday, 15 June, 2017 10:44:01<br /> Subject: Re: Vodacom Queries </p> <p>Good morning,</p> <p> </p> <p>I am still awaiting feedback with the activation query. All of the other queries have been resolved and your account has been credited accordingly. </p> <p> </p> <p>The activation query is being handled by our FSC. I've just sent him an email requesting some sort of feedback.</p> <p> </p> <p>Regards,</p> <p> </p> <p>T****a</p> <p> </p> <p><br />From: "Hallauer, Mike" ********** /> To: "T****a Mponopono, VD" ********** /> Sent: Wednesday, 14 June, 2017 08:21:19<br /> Subject: RE: Vodacom Queries</p> <p> </p> <p>Hi T****a,</p> <p> </p> <p>Please advise what Vodacom will be doing to correct the problem with the incorrect contract activation.</p> <p>Also please advise when I can expect a refund for the data double-charge.</p> <p> </p> <p>Thanks,</p> <p>Mike Hallauer<br /> (Cell: ********** )</p> <p>From: "T****a Mponopono(VD)" ********** /> Date: 09 June 2017 at 3:12:55 PM SAST<br /> To: ********** /> Subject: Re: Vodacom Queries</p> <p>Good day,</p> <p> </p> <p>2 of the 3 queries that I logged for you have been logged. Going forward you will receive all your invoices on the updated email address. Secondly, a credit has been approved for the over-charge of R381.76 for the additional Smart S+ line rental so your next debit will be R381.76 less. The error has also amended and will no longer pop up on your invoices. </p> <p> </p> <p><br /> <br /> </p> <p>The only requests that are still pending are the double-charge for data and our store's incorrect contract activation.</p> <p><br /> <br /> </p> <p>I have made a note to follow up with you in those queries on 14/06/2017.</p> <p><br /> <br /> </p> <p>Kind Regards,</p> <p> </p> <p>T****a</p>
336 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)