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2 reviews45 months ago
XTRASPACE - DISHONESTY
I rented a storage unit from Xtraspace in Brakpan, as from 2018/07 up until 2020/08. All my payments were up to date at the time of vacating the unit. I also submitted my notice of vacating in time and it was accepted by the Lennora Niemand, the site manager. At the time of giving my notice, I was also informed by Lennora Niemand that I won't have to pay any additional costs for September, including the rental as I my notice was received on time. It had also been arranged with Head Office as well. However, after vacating the unit, I received an invoice for September and October storage & for late payment fees. Although I was no longer renting the unit. And then, Xtraspace only offered me a deposit refund of R250-00 from my initial deposit of R1240-00. I queried why I was only getting an amount of R250-00 as deposit refund compared to my initial deposit of R1240-00. I was informed that it was for the storage costs of September. I couldn't believe it as it was communicated to me twice that I won't have to pay anything for the storage of September. And here they are charging me, not what I was told. I want to bring this to other people's attention that Xtraspace is NOT honest in their services and one can not trust them. Up until today, I haven't received my deposit and I'm really disappointed in their dishonest services. If I can warn others not to deal with a business such as this and rather look for a honest storage business that still has morals and truthful when it comes to their services and business. A business that's honest in their services, one you know that what they promised you as a client, you can trust them.
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107 months ago
FIRST ROAD EMERGENCYY - BIGGEST THIEVES, STOLEN ITEMS
<p>I was involved in an accident on Friday, 09 June '17 in which I suffered concussion, whiplash and body damage. I was in the hospital for a week and dismissed and after being released still booked off another week. I first went to the towing yard to see what was left of my car & to get my items in my car. What a shock - ALL the expensive items in my car was stolen from my car.</p> <p> </p> <p>I brought this to the attention of the First Road Company and has been in communication with them ever since. First they wanted to make out I took the sunglasses and then later investigations have been done, in which they know whom the guilty party in their business is yet they still don't want to pay up for the items that was stolen.</p> <p> </p> <p>They keep on dragging this entire matter out and making excuses just not to pay up for what was done by their guilty party. I would keep on telling everyone NOT TO MAKE USE OF FIRST ROAD TOWING SERVICES as they will steal what they can and take no responsibility for it. As management they all know about the incident, know whom is the guilty person - Yet they will not try to rectify what was done. I find this absolutely appauling and a disgrace that this is how they treat people. When you know this is how your employee behaved and you don't do anything about it - you are just as guilty.</p> <p> </p> <p> </p> <p> </p>
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1 Star
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