Active since Jul 2017
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3 reviews76 months ago
Is this real security?
The security personnel at OR Tambo waiting areas seem to all have different work ethics. I saw 1 male security officer doing his work with integrity - walking amount g waiting passengers and being a visible presence. Well done. Another male and female nit 10m from each other, however, were lounging on the chairs, staring at their cell phone screens. Both were facing towards the windows and away from the thoroughfare, so would have absolutely no chance of spotting anything suspicious. In fact, the male was lying over 4 seats, resting in his elbow. I took a photo with both if them but I see no way to load it to this platform. What a pity. Both Eagle Eye Security and by proxy OR Tambo Airport, are not getting g value for money. Where are the supervisors to check on these workers?
0 replies
104 months ago
Student loan application
Our daughter, a 3rd year Occupational Therapy student, applied for a Standard Bank student loan on 26 August for the second semester. Standard Bank has granted her loans for previous years of her studies, with her father standing surety, but always with a struggle to get things sorted out. But this year, the level of inefficiency and ignorance has exceeded all previous low standards (pun intended). The website notified her within a few days of applying that she had been successful and they would soon contact her for further required documentation. After having heard nothing for 3 weeks, she started sending emails with queries on 19 September. Only form-letter type responses were forthcoming, often with the same typo in various replies. So she was still ignorant of what type of documents were needed. Between 25 and 28 September, she was asked to resubmit ID and loan reference numbers, which she immediately did. She was assured there would be a 24 hour turn-around time which was essential as university fees had to be paid by end September. Then on 29 September, a month after the application was sent in, she received a formal email from Standard Bank - informing her that the loan application had expired! Her father then revisited our nearest branch (150km from home) and tried working through a consultant who himself had to work through Standard Bank's Student Loan Call Centre. Even he cannot make sense of what particular documents are needed. Indeed, documents that we know have been submitted can no longer be found on Standard Bank's client system. The re-application was submitted on 3 October, again with the confirmation of a 24 hour turn-around time. Needless to say, it is 15 October and we’ve still heard nothing, even though my daughter has sent several follow-up emails. What are we supposed to do now? Our daughter has studied the whole year but will not be allowed to write her final exams and get her results because her university fees for the second semester have not been paid. All of our attempts to satisfy the bank's requirements were blocked by their policy of no personal contact with clients, but only contact through a Call Centre or an email. Standard Bank's current slogan is that they have the loan for me to realise my dream, so that my "NEXT" can come true. This is just as much a fairy tale as their previous slogan of "We like being your bank".
122 replies
107 months ago
Traffic Department
<p>I have recently tried to renew my PDP at municipal traffic departments in Uitenhage, Kirkwood and Willowmore, all in the Eastern Cape. In Uitenhage, the machine to test eyesight has been broken for at least 5 months. In Willowmore, the eye testing machine would not switch on on the morning I arrived there. In Kirkwood, I have twice been told that the man who does the testing is not at work on that day. When I asked when he would again be at work, I was told to phone each morning at 7.30 to see if he would be present. I live on a farm at a distance of 1 to 1 1/2 hours' drive from each of these centres. It is a costly and time consuming effort for me to try to get to a traffic department but I don't know what to do next. </p> <p>Having had this frustrating experience - which is still far from being resolved - it scares me when I think that the State wants to take more control over so many areas of the economy.</p>
0 replies
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2 (66.66666666666667%)