Active since Jul 2017
6
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6 reviews16 months ago
COMPLAINT DISCOVERY HEALTH INCORRECT FEE FOR MEMBERSHIP
I have been trying to downgrade my membership plan due to financial constraints. I completed the information on their website on 13 November 2024, I have now received a reply that they have changed my details to the new plan, however they have put ,me on the highest payment bracket of this plan, after I sent them proof of income since 15 November 2024, I have sent 3 emails with the documentation required. Reference numbers from Discovery Health as Follows: Ref: 3384770029 #-- #338611597# Ref: 32969360 - 338539750 Ref: 3385397499
112 replies
27 months ago
Discovery Medical Aid does not care for it's Pensioner Members.
Complaint Discovery Medical Aid Key Care Plus Membership Number 329693960: MP Brooks. Discovery Medical Aid, does not look after it’s Pensioner Members. The Membership Fee of R3 354.00, is more than my monthly income. Consequently, I am unable to pay my Rent or buy food since Discovery Medical Aid deducted the above amount from my bank account. I find myself destitute and totally stressed out. Documents were immediately sent to Discovery Medical Aid on 29th January 2024, by Lynnette Fourie of PSG. After retirement in February 2022, I completed all forms to join Discovery Medical Aid, the documentation was completed before the end of February 2022, and submitted in March 2022, joining as a private member. Membership Fees were R1489.00 per month. In April 2023 WhatsApp received at 09:20 informing of increase to R1489.00 Documents were requested again in November 2023, and were submitted by Lynette Fourie of PSG at the end of November 2023. On 21 December 2023, received a WhatsApp stating that my Membership Fee would be increased to R3354.00, As Lynnette Fourie was already on leave I logged onto Discovery and completed the form on the website, sending all required documentation. In January 2024 I received Lynnette Fourie of PSG once again submitted documented proof of my Earnings, with attached bank statements, and PSG confirmation of the amount of my pension.
114 replies
37 months ago
SUBSCRIPTION NOT REQUESTED
Welcome to Ebizmeetings.com Marcus 09:17 AM Hi, let us know if you have any questions. Chat now Just browsing MP Brooks 09:17 AM Chat now Name: MP Brooks E-mail: patriciabrooks2@gmail.com Marcus 09:17 AM Hello, thank you for reaching out to us, how may I be of your assistance? MP Brooks 09:19 AM Please note that I have not requested your subscription please cancel with immediate effect. also Refund the amount of R766 deducted from my Credit Card. on 2023-03-27. Please note that I am a pensioner and am not able to afford you fees. Please note should I not get any assistance from you I will put the company up on Hello Peter and all internation news papers. Marcus 09:20 AM Please allow me a moment to check the details for you. There was an active subscription under your name, that's why there was a charge incurred. I checked the system with the details and I have found an active subscription under your name which has been cancelled now. You will not be charged furthermore from this date, unless the transaction is reserved by the bank. MP Brooks 09:23 AM Please note that I am not able to afford R766 off my Credit Card as I only get a pension of R2000 per month, this amount has to cover my medical aid payment and groceries for the month. I cannot remember subscribing to you as I have no need for online business meetings Please send me a complete statement regarding any payments made to you. Is this via linked in? Marcus 09:25 AM I can confirm that the account has been cancelled so there would be no more charges applicable on your account.
0 replies
39 months ago
Very polite, well sp...
Very polite, well spoken and has a good knowledge of the policy.
132 replies
72 months ago
Discovery Health poor payment
Discovery after not paying around R3000 for medication after an emergency hospital admittance, though they have paid the hospital costs as far as I know. Due to COVID-19 I did not want to go out to the Doctor's rooms, I had a telephonic consultation with the Doctor. Discovery is not paying the consultation. Poor service as the telephonic consultation costs less than a physical consultation.
0 replies
106 months ago
Extremely slow internet
<p>After 5 years of great service, Telkom has become a terrible supplier. Internet speed is so slow I cannot do my banking. However they want payment, which I do on internet, I have had to ask my Company permission to do my banking including paying Telkom. Extremely poor service, as this complaint has been ongoing for the past 2 month. I am considering getting a new service provider.</p> <p> </p>
392 replies
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5 Star
1 (16.666666666666668%)
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0 (0%)
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1 Star
5 (83.33333333333333%)