Active since Aug 2017
16
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Reviews
16 reviews1 month ago
Double Deductions and missing deposits
My account has double deductions and any funds deposited do not reflect. You only see the correction but when you calculate you can see that these funds were not added to a positive balance. I just corrected their chat-agents who kept telling me that the funds have been rectified. My account still has funds missing and need this to be attended to urgently. Not me alone but the same with my wife. This is not the first time....while I understand that systems fail, the manner in which it is corrected stands out the most. The fact that they are dishonest and hope that we will take their responses at face-value is sickening. I need my account resolved.
53 replies
13 months ago
PART 2_More unjustified deductions
Second time in less than 3 months. FNB moved funds around, placed my account on a minus. Questioned this and they said its a system error - AGAIN. A month ago they took around R800 and only returned half but resolved my claim without feedback. A month later, the same thing happens and now I need to fight for my funds to be returned. This is tiring honestly. If its not the unfair treatment you get based on________ its the constant accounting you need to do to check the money going in and out. Raise this with them and they tell you it will be resolved but it never does. At this point, its only fair that we allow FNB to serve the lot they want to serve and we move to other banks.
53 replies
15 months ago
Virtual Cards Unbanked Transactions
I see we are all complaining about the same thing - Double charged for payments made in December. Returned to me in January that these were not banked on time and resulted in getting my account to a minus. This has been going on for a while now. Please return my funds. I need a speedy response before I move my business to another service provider.
53 replies
18 months ago
Received a good serv...
Received a good service from Given Moremi at We Buy Cars in Germiston during delivery of my vehicle Ford Ranger.
53 replies
18 months ago
Given Moremi at WBC-Germiston Branch
Given Moremi at WBC-Germiston Branch. Exceptional service, from the time I walked in he took me and assisted me with all my queries. Answered all my questions and provided in depth content on the cars I wanted. I cannot wait to conclude this deal with him.
53 replies
20 months ago
We ABSOLUTELY appreciate the service we received from the team at We Buy Cars - Dome
We ABSOLUTELY appreciate the service we received from the team at We Buy Cars - Dome. It all started from the time I walked in and I welcomed by Sphamandla. Who in turn connected me with Mncedisi who assisted with all the fast processing of my application and constantly being in contact with me and speedy responses to any query. I appreciate the help Dipo put in, going the extra mile on a Friday evening and still pushed for the application to go through. I’m chuffed by Jan who stepped in to push everything through and finally, Eugene. He pushed aside a lot for us to get the delivery of the car as soon as it was approved. Spha! Thank you baba, meeting you and the team you work with really pulled through for me. Lady and gents; a big THANK you from myself, Bev, Buhle and the little one on the way.
53 replies
30 months ago
Fnb not so helpful despite their “how can we help you?” Slogan
We pay for services so that we can use them when we need them. This is not the case with fnb - the eWallet service worked to send money but minutes after sending money, it was impossible to reverse the funds. The consultant was either drunk or asleep, he took foreeeever to respond and only to say “the system is offline”. He told me bluntly to try reverse after 6am since there was system maintenance. By the time they were able to assist, the funds were already withdrawn. Why are we paying for these services if the very same services will not be of aid when we need them. Why are we not notified of maintenance happening in the platform in time so we know not to use them! Fnb, you NEED TO REFUND MY MONEY!
131 replies
53 months ago
Premier Banking is now a scam - Poor Service
“How can we help you?” This has fallen off and left by the wayside. The service has dropped drastically, from the “chat to a banker” function to the different call centre departments there is no getting assistance. No query gets resolved, you are sent from pillar to post. The compaint feature on the app doesn’t function, always gives an error.
53 replies
63 months ago
Great Service - FNB Southgate - Tinyiko Mashele
Best FNB Consultant: Tinyiko Mashele from FNB Southgate branch. It seldom that we get employees who do their work diligently and strive for customer satisfaction effortlessly. Thank you for making my transition back to FNB so swift very informative. I'm tempted to ask FNB to assign you as private banker to assist a pool of clients the same way you assisted me. Thanks for the wonderful experience. Keep at it, you are going places!!
56 replies
64 months ago
Unwanted Caller Tune Subscription Service from Vodacom
I keep cancelling the caller tune subscription but somehow keep being added on. I cannot call in as there are no options available, the self-service option does not cater for this as well. I have tried multiple platforms to cancel and prohibit this, including the Vodacom App but still keep getting subscribed to this function. I need vodacom to stop this from happening on my number, and need them to not play these tunes when I receive calls as well.
117 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (75%)