WB
Wilhelm B
Active since Aug 2017
25
Reviews
0
Industries
Reviews
25 reviews12 months ago
Why offer delivery of it isn't possible?
Today not the 1st time we've ordered for delivery in the last while from the Lynnwood Glen Gables store to only be left waiting (we live 5 mins from the store). When eventually following up, usually after an hour, to be informed the store doesn't have drivers available? Why offer delivery then? What's worse when the order eventually does gets delivered, it is ice cold. Nah. You've lost a customer here. This is a recent development but if this is how unreliable delivery orders are we'll rather support any of the other options (of which there are plenty) in the area.
0 replies
12 months ago
Access to my AVF account not working......
I've been trying for 6 months to gain access to my AVF account. I keep receiving instructions to register on the Absa online platform. Yes, but every time, the platform asks me for a 16 digit atm card number, which, I do not have. I havent had an Absa bank account in over a decade. I keep reiterating this in my communications, yet, I receive the same instructions every time without resolve regarding the card number that I dont have. C'mon guys. 6 months?! Can someone assist me please?
58 replies
16 months ago
90 mins for 4kms?!
Placed an online order for delivery at 19:48. The store is 4km from my front door. I received a call from a driver at 20:58 from the store (2 minutes before closing, over an hour after placing the order) saying he is confused and does not understand the address. We have goods delivered to our home in the suburbs almost daily and without issue. He indicated he was leaving the store. I advised him to look at the order details as it's a complex and he'll have to use the correct gate. 15 minutes later I start receiving "please call me"s. I assume it's the "confused" driver and attempt to call him 5 times. His phone doesnt ring. Eventually I get a "call me" from another number. Again, assume its the driver, and call. Sure, I've got call time to waste. Eureka, it's him. But he says he is at the complex gate. No he isn't. He is at the wrong gate. After I assisted him again, he managed to deliver our order at 21:20. ICE COLD. No no no. This isnt how it works hey. I appreciate his effort in finding the (apparently) confusing normal suburban street address, but 90 minutes, to deliver an ice cold order 4kms away isnt on. Kindly refund. Tremendously disappointing. (Order # 110508059 from Menlo Park store)
0 replies
18 months ago
Debit order change joke
I recently changed jobs. The new company's salary date isn't fixed, and can be between the 25th to the 30th of every month. As a result I am trying to change my vehicle's debit order date to the 1st as this will alleviate any future debit order headaches. Yet, Absa is making it basically impossible without a payslip showing my salary date so the debit order date can be set to the new salary date. Now, it doesn't matter if I supply you with a payslip as the salary date will be different every month. Can this really be that difficult to comprehend? Consultants keep telling me they "have a process". OK, fine, but your process doesn't work. So what now? Absolute joke.
53 replies
25 months ago
Heidi is a rockstar!
After quite a bit of back and forth following the recent network challenges, I received a call from Heidi. She was very helpful and assisted in getting our headaches sorted. She's definitely a rockstar!
53 replies
25 months ago
No service.
Have emailed on three separate occasions about vouchers/purchases made during the outage/network issues recently. It's been a week without feedback. Total of R600 unaccounted for. When can I expect rectification/refund?
168 replies
36 months ago
Your poor admin not my problem
I gave notice of cancellation of my policy on 19 January 2023, as required, in writing, for my service to cease on 25 February. No further communications were received in this regard. End March the headache started with SMSs being received regarding outstanding payments. With effort I obtained a settlement quote for cancellation of my service, which was paid on 27 April. As you can see, the timelines to sort this out is already ridiculous! I received confirmation that the cancellation penalty payment was received, and my account subsequently closed. To my surprise I received another SMS this morning, citing that I have been handed over to your legal department for non-payment. What is going on here? Please sort out your pathetic administration of cancellations. This is beyond ridiculous. I herewith request confirmation in writing that my account is closed and that all supposed owing amounts have been reversed and rectified.
53 replies
37 months ago
Voice Recording?
I requested a voice recording of the contracting phase of my now-cancelled policy, as I am currently dealing with a matter with Netstar that I need to resolve. My last request in this regard was on 29 March, yet, no feedback has been received. So, I ask again, I require the voice recording of the policy contracting phase (March 2021), with special reference to the Netstar portion of the policy.
53 replies
37 months ago
Voice recording
I cancelled my subscription in writing in February (activated via DialDirect). Despite not receiving any feedback or confirmation in that regard, I started receiving SMSs that I will still be liable for paying the contract as the contract duration is 3 years. I phoned customer care on 17 March to discuss this as I was never made aware during my contracting phase with DialDirect that the agreement is valid for 3 years. The agent I spoke to said she would request the voice recording from DD. This is not basically a month ago. Two further emails, and Facebook messages in this regard remain unanswered. I am not opposed to paying the remaining instalments, but, I need to be satisfied first that the 3 year contract duration was mentioned to me during my discussions with DD, which I am currently doubtful of. So, I am still waiting for this recording.
106 replies
38 months ago
Anyone? Hello?
Can someone pls provide feedback regarding third party claim 650/993254. Numerous emails to the agent remain unanswered.
53 replies
Review Distribution
5 Star
1 (4%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (20%)
1 Star
19 (76%)