Active since Aug 2017
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
DISGRUNTLED CUSTOMER SERVICE FROM HOUSS RENTALS- FLAGGED PROFILE
DISGRUNTLED CUSTOMER SERVICE FROM HOUSS RENTALS- FLAGGED PROFILE I contacted an Agent a week ago from Houss Rental to view an apartment, Zanele Ngwenya, we had arranged to meet up since I had to drive all the way from KZN. She was not available on the day so she directed me to Phathi to show me around, however when I got there to view, I was told to walk in myself and given the Unit numbers to view (showrooms). I kept communicating with her on whatsapp with no formal tour guide. I felt dishearted as I know someone had to show me around. I was than given a code to use to drive in myself and view the Lifestyle Hub on my own with no direction or guidance. I later submitted my application on Friday 6 March, yesterday I received a message from Zanele requesting for my 3 Months Bank statement ( for my personal account), i submitted my business bank statement with my application because the account I used for my previous employment, and told her my personal account had no activity, but she insisted i should submit it ANYWAY. I am starting a new job on the 1st of April so I had also submitted an employment letter. I was told that there was a few discrepancies on it, I should ask HR to rectify. I immediately contacted HR to assist. I than resubmitted the document as per request. Today I was SHATTERED when I received an email that I was declined because of 3 reasons: POOR CREDIT HISTORY & AFFORDABILITY, DISCREPANCIES, CANNOT CONFIRM EMPLOYMENT. I have been trying several times to contact the agent and she does not respond to phonecalls and ONLY rep**** after hours on Whatsapp (NO APOLOGY) with vague answers. I was confused, and I am still confused because eventually at 16h00 she answered my call and told me that UNFORTUNTELY I will have to look for another apartment because my NAME HAS BEEN FLAGGED FOR ***** by HOUSS RENTAL. I had provide HRs number for them to contact HR however they were NONCHALANT & I was dismissed. There was no follow ups nor sense of urgency during between Thurs- until today. I am a widow & mom that has been flagged as a *****STER which means I cannot find a place to stay which is UNFAIR. I Would love to reapply with a different agent, It was not my fault that they could not get hold of HR & the TPN REPORT used to decline my application is not updated because I am up to date with rental. I would like assistance urgently please.
0 replies
47 months ago
DISAPPOINTED FNB CLIENT
Good day, I am so unhappy with the service I received this morning with Motshidisi Mwale from FNB Debit order Reversals. I am highly irate with the way she serviced me on the call. When I called in, I explained which reversals I needed her to action. Which I usually I do, whenever I do have a problem. She seemed very tired and bored (by the sound of her voice). She did the first reversal and asked again is there any other reversal (not in a good voice), I replied, what do you mean is there any other reversal? You have not completed the list I had initially given to you. She then dropped the call while I was speaking. How rude is that??? I mean? I am disappointed in FNB DEBIT ORDER REVERSALS- WE ARE PRIVATE BANKERS WHICH HAVE BEEN LOYAL FOR YEARS TO THE COMPANY. Are we not suppose to be getting better service? Disappointed Client, Mbali MchunU
134 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)