TM
Tibor M
Active since Mar 2009
17
Reviews
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Reviews
17 reviews31 months ago
poor customer service
several attempts for the financial advisor to contact me regarding my policy have not materialized, last correspondence was in may this year. this is unacceptable, you claim to partner with you clients for their investment goals, where is your customer interests when you don't consult with your clients regarding their policies.very disappointed.
131 replies
34 months ago
Disappointed with discovery insure rewards program
I joined discovery insure 12 months ago, even though your quote was slightly higher than comparative competitors to insure my vehicle for business use with house hold contents cover.this was based on the selling point of your cash back rewards system. at first until recently due to the amendments to your cash back program, I was rewarded fairly through this incentive, still half of what was claimed by your program which I suspect is un-attainable.now recently amendments have been made where I receive less than 20% of what I was originally receiving, if you claim your customers are rewarded for good driving behavior with discovery, you create an expectation and clients strive to achieve these rewards, this reduces the risk profile for discovery.i have after inquiring about this, was informed I'm being penalized due to the milage. this is unacceptable, my vehicle is insured for business use and im already paying a premium for this reason, now to further penalize my score due to milage is nothing short of being disingenuous and false advertising. I will most certainly cancel my policy with discovery as I don't feel I will receive honest support when I need it the most from discovery insure.
53 replies
38 months ago
poor service processing cancelation of contract
Hi Cancelations Dept, on the 28th February I was debited a further amount of R299.00 which I was assured would be refunded as per your reply below on this forum. please advise when this will be processed? "Kindly be advised that your cancellation request has been completed and thereof has been emailed to you . The payment has been escalated to accounts department for allocation and refund request. Regards Customer Care Department ********** "
106 replies
38 months ago
shocking service
Cancelations, I made enquiries to cancel my subscription beginning of February and was forwarded a settlement letter stating an amount which I duly paid and was assured the account was settled in full!, end of feb on the 25th I was debited a monthly premium, I spoke to your cancelations departartment and was told this was due to the final payment not included in the settlement amount. then again on the 27th you deducted a further debit of R299.00 from my account, this is unacceptable, I have sent through numerous emails and receive no response,
106 replies
47 months ago
Issue with online portal, Vodacom.co.za
Hi Vodacom, your online portal needs looking at, I have issues every month accessing my latest invoice. your portal doesn't open correctly and constantly displays technical issues when trying to access certain sections of my profile. I have to log in and out several times till eventually I get to have the invoice emailed to me, its ridiculous. its across all browsers ive tried.
268 replies
48 months ago
Poor performance of OMNIPOWER batteries AGM GEL
I have purchased several AGM gel batteries from Sinetech based on the specifications for their omnipower range, in total 6 X OPR 120 AH, each time inside 12 months, the batteries have less than 20% capacity. on my 3rd warranty claim, supplying extensive data on my inverter configuration,(to spec) , to their recommended specification, they eventually agreed to warranty replace with 2 x OPR 240AH 12V. once again performance quickly starts deteriorating within lass than 100 cycles. 2 bouts of load shedding and these batteries have failed, less than 1 hour at 10A load and im at 70% DOD, when installed new with 20A load they reached 60% DOD in 6 Hours. 2 inverter upgrades and they claim inverters are damaging their batteries, I even supplied data showing a full discharge and bulk charge cycle showing all voltages and charging currents through the 3 stage AGM charging profile by both inverters, at no point was the profile out of spec. to summerise i have received better performance from AGM batteries at half the price point. they charge a premium for batteries claiming high life cycles yet perform dismally. I would think twice in investing in a product that from experience and cost do not perform as claimed, I will certainly move to lithium but will not invest in their range.
0 replies
52 months ago
Poor network coverage
Hi Vodacom, this is the second time I'm reporting very poor network coverage in this area, the first time I was contacted and provided all the necessary information to the technical team, this issue was not resolved adequately and was left just bearable. its ridiculous that you are unable to adequately resolve a small dead zone to improve coverage.we literally sit with one bar of cell coverage, maybe 2 bars. the last time I reported this there was no indication if anyone actually took the time to come to site and investigate. we are well within a coverage area surrounded by Vodacom towers, please advise?
106 replies
64 months ago
Poor signal strength, dead spot.
Hi Vodacom, I live in Bromhof in a crescent and the cell reception is barely usable. even outside I'm lucky if I get 2 bars of reception and voice calls are impossible. please advise who I can escalate this to for investigation?. Kind Regards
122 replies
75 months ago
no response from Vodacom regarding travel saver subscription.
Hi Vodacom, to date no one has contacted me regarding my original complaint on the 3rd Feb 2020. the complaint is regarding your travel saver subscription which I was notified of each day via SMS while overseas. I had to contact your call center on the 6th day telephonically from my mobile as all attempts to de-subscribe failed, this call cost a fortune no doubt. your call centre agent informed me that I had activated this service in 2017, this is nonsense, since 2017 I have been overseas 3 times and not once was I informed on travel saver charges or have been billed, only this time. secondly I would never subscribe to this service as it doesn't make financial sense to be billed R30/day if you are not making at least 20 minutes worth of calls per day, the offer is misleading to say the lease, I would like proof of my knowingly activating this service. I expect to be credited all charges for this service since the 1st of February. please be advised if I do not get a response from someone at Vodacom regarding this, I will be presenting this as a complaint with the NCC.
112 replies
75 months ago
classic red - international travel saver charges to my account,
Hi Vodacom, I am currently overseas and on arrival I was informed by SMS that i have automatically subscribed to travel saver and is charged at R30/Day. firstly I did not accept these deductions, please explain how it makes sense to be charged R30 per day when I am not making international calls! while overseas. please contact me urgently. I expect the accumulated R120 over the past 4 days to be credited to my account and travel saver de-activated. please contact me via email urgently.
224 replies
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