Active since Aug 2017
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4 reviews24 months ago
Where do I start
Where do I start.....Last month my account was frozen for 24 hours at month end due to a technical issue!.....no apology......no advice. Today.....month end again - I cannot log in..... a ridiculous message pops up something like... "Oops sorry there is a problem from our side"....no explanation, no idea when it will be sorted. I just have to keep trying. The bank feed to Sage does not work....in desperation, I am now doing it manually......FNB works beautifully. It is just getting more and more difficult to bank with Nedbank. They don't care to advise their customers if they need to bring the system down....it is just brought down. I feel sorry for the staff, they are unable to answer questions thrown at them by irate customers. JUST COMMUNICATE!! APOLOGISE!! SORT YOUR SYSTEMS OUT!!
0 replies
26 months ago
Account Frozen UNACCEPTABLE
Today 28/02 - month end - I went into my account to pay someone and was advised the transaction had failed - account frozen. this was at around 09:00 I called the number on my profile and was advised that they would put me through to the FICA department as I had not Fica's my account. When I spoke to the FICA person and asked when and how I was advised to do this, they said it would have been via SMS. I did not see this SMS - I get a lot of Nedbank advertising / Green back etc SMS and scan through them . If I had been made aware I would certainly have actioned whatever I needed to. No-one called......what is a private banker use! Just freeze the account without advising the customer. It is now 13:30.....I called my private banker...call declined and he said he was sorting it out. 13:32......whatsapp message received from private banker" ""The above matter has affected many clients, I apologise, and currently tending to as many as I can, yours has already been submitted for certification, I will advise as soon as completed."""" So I sit and wait for Nedbank. There will be no compensation to your customer for the serious inconvenience and I am still waiting to pay accounts. My reputation is at stake. How do I explain that my bank has frozen my account without any waning. UNACCEPTABLE!!
0 replies
84 months ago
Always a good experience
I have been with Ego and Co for years and have always had a great experience. Debbie is my regular stylist but sometimes when she is not available I have had other stylists and have never had an issue.
0 replies
106 months ago
Great Customer service
<p>I contacted AMKA about a pump action hand wash that had a very short tube and I had to waste about an inch of product as the tube did not reach the bottom. I was not expecting anything, I was just assisting them in a way as it is very irritating, so was onl;y reporting on an issue I found irritating.</p> <p> </p> <p>They were very concerned and said they would send me a replacement......jawellfine I thought and put the phone down.</p> <p> </p> <p>Today I received 2 replacement products!! This gives me hope. There are still some companies out there who believe in customer service.</p> <p> </p> <p>Well done and thanks AMKA - I will look out for your products now.</p>
61 replies
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