KA
Kevin A
Active since Aug 2017
4
Reviews
0
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Reviews
4 reviews68 months ago
First date - Fabulous!
A first date is always special, but Thando (the manager) and Tanashe (our waiter) made it incredibly special... can I credit them for helping me get a 2nd date? The food was... well, it was ridiculously good. Delicious, flavourful, memorable! The atmosphere exceptional, and the view (when I wasn't looking at my date) was sublime The best evening in a long time. We will both be back.
0 replies
68 months ago
Outrageously poor customer service!
I bought a new Haval H2 in November with 30km on the clock. It is now 11 months later and I am STILL waiting for (a) the roadworthy to be done, (b) my licence disk to be returned to me, which they needed to arrange the roadworthy; (c) ANY kind of correspondence from ANYONE at Haval with regards to how they will be sorting this mess out. I have 14,870km on the clock, no licence disk (in my possession), and no roadworthy completed - all of which has been promised to me on numerous occasions. I have emailed, whatsapped, phoned - no action. I want my licence disk, and I want the roadworthy arranged NOW! Thrilled with the car, disgusted with the service.
0 replies
105 months ago
21 Working Days (over and over)
An MTN advisor in-store gave me incorrect information regarding the DOF camera function (they told me both the iPhone 7 and iPhone 7+ have the function). So I upgraded my phone to the 7 via the call centre and they said it would take 21 working days to arrive... Then the courier company sent it to the wrong city (Joburg, I'm in Cape Town)... Then when it arrived, I opened it up only to discover there was no DOF feature on the iPhone 7, only on the 7+... So I called the call centre and spoke to the consultant who said they would collect the phone from me and give me the correct handset - they also kindly changed the contract to reflect the 7+. BUT... it would take 21 working days for the courier company to collect the phone! Then it would take ANOTHER 21 working days for the courier company to deliver the correct phone... So basically, from the time I ordered the phone on upgrade, it will have taken FOUR MONTHS for me to get my phone and begin using it! My current phone is dying and lives on a portable battery pack charger - I ordered the phone so I can USE IT. This new courier company is rubbish and the call centre can do nothing but "escalate" my complaint, which has achieved exactly nothing. I want this handset collected, and I want to new handset delivered at the same time.
61 replies
105 months ago
Cellphone Upgrade sent to the wrong City
After upgrading my cellphone contract, the new handset (iPhone7) was sent to Johannesburg instead of Cape Town. MTN told me that because they were using a new courier company, the delivery would take 5-10 working days. On Saturday I received a call from the courier company informing me that the phone had arrived and they'd deliver it to me during the week. When confirming my delivery address (business), they were surprised to learn that I was in Cape Town as their instructions were to send it to Kenilworth in Johannesburg (even though the business delivery address I gave was Claremont, Cape Town). It is now 10 working days since I upgraded and no cell phone in sight, despite having tagged MTN South Africa in a Facebook post on Saturday and having them private message me back on the platform on Tuesday only, telling me that the complaint had been escalated to their sales team (but no further communication since). Upon phoning 808 today, I was told that only the operator who did the upgrade could help me but she would only be in at 1pm - then we would have to send an email to the courier company to rectify the address. Bear in mind, it is now Wednesday and I was initially informed of the *****-up on Saturday morning. The operator was unable to put me through to anyone in seniority, simply spouting the same "email correction" line at me. I am sure you agree that this is not the kind of service with which MTN would like to be associated. Please rectify immediately and arrange delivery of the phone to the correct business address IN CAPE TOWN. My thanks.
61 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
2 (50%)
2 Star
0 (0%)
1 Star
1 (25%)