RR
Reagan R
Active since Aug 2017
3
Reviews
0
Industries
Reviews
3 reviews40 months ago
Brilliant little shop
Brilliant service recieved from ec3d. Placed an order on Monday at 11 received in Cape town Tuesday at 4:30. Prices are reasonable and service is excellent. Definitely recommend.
0 replies
40 months ago
Not reliable
Prices are cheap but delivery times are insane. When I placed my order I contacted first shop to find out whether it will be delivered in time for Christmas, they said it would, but only ended up receiving it on the 5th of January.
132 replies
96 months ago
MTN are full of lies, pathetic service
I have been through the process of getting a new contract with MTN. I visited the greenstone mall branch in Johannesburg and asked the consultant how long the process will take as I'm only here for the weekend and I fly back to cape town on Monday evening. She told me it would take between 2 to 24 hours. I told her that I am here for the weekend only and I don't want to apply if it will take longer than that but she assured me that it would not take more than 24 hours. I have an impeccable credit record and my affordablity is way beyond the required amount. It is now 26 hours later, I went to the shop again and they tell me the application is still processing, I asked the lady who did the contract deal with me yesterday to please escalate the matter as I don't have much time left here in Johannesburg. She said she escalated it and I asked for a number that I could call to check in on the progress of my application. She gave me a number and 2 hours later I tried calling, no answer, tried again now, no answer. Customer service is terrible at MTN, why promise your customer a time frame and not stick to it, I asked many times if the process would take longer than the SLA of 24 hours and I was assured that it would not. I am going to wait till tomorrow morning, if this issue is not sorted and my contract has not been processed by then, I will cancel and go to Vodacom. I've got two Telkom contracts already and never had an issue like this with Telkom, they promised me it'll take a maximum of 24 hours, but Telkom delivered in 2 hours the first time and then immediately the second time. Really really disappointed with the service I'm getting from MTN, I honestly thought they were the best network but clearly I'm mistaken.
106 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)