JD
Joel D
Active since Sep 2017
3
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0
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Reviews
3 reviews105 months ago
Inefficient
Mweb Cut my ADSL Line so that fiber could be installed two weeks ago to install fiber to my home. We thought they did this as they installed a modem with lights on it. Shafeequa(sales Lady at Mweb) least tried to help. I believe her at least, but the truth is she must have a hard time trying to be efficient when the rest of Mweb are useless. So for the last two weeks without Fiber. Mweb did also provide a temporary adsl line for last weekend. After that there has only been flashing lights( dreaded red light) on the modems. We have phoned every day. You have to hold on for over an hour. So in my brilliance I asked in absolute desperation to be put back on ADSL internet. Only to be told it will take 48 hours to be done. Now considering I have not had internet fiber for the last two weeks I actually lost my cool. Bottom line is they really do not care for their clients needs. I told them to shove the internet where the sun don't shine. I will see next week if I can get someone who cares. Who knows maybe back to Telekom. Thanks Mweb for a total of 20 odd years of supplying me internet. You will not be needed. Which is how I feel when you just don't help.
122 replies
105 months ago
inefficient
Bright Link and Fiberhoods / Vumatel arrived two weeks ago to install fiber to my home. We thought they did this as they installed a modem with lights on it. Someone else came to configure the box & we were told that it would be 8 hours and we would have internet access. It has been 2 weeks with no internet access. We have phoned every day. You have to hold on for over an hour in the automated queueing system. Every day they told a different story- they are coming (never to be seen), they worked on the pole, etc. Yesterday we finally get told the truth that they have got our address wrong, connected everything to the wrong pole. So no apology later & no plan of how they can asap put this right but mweb our service provider has already charged us for this fast non existent internet.
0 replies
105 months ago
Inefficient
Fiberhoods / Vumatel arrived two weeks ago to install fiber to my home. We thought they did this as they installed a modem with lights on it. Someone else came to configure the box & we were told that it would be 8 hours and we would have internet access. It has been 2 weeks with no internet access. We have phoned every day. You have to hold on for over an hour in the automated queueing system. Every day they told a different story- they are coming (never to be seen), they worked on the pole, etc. Yesterday we finally get told the truth that they have got our address wrong, connected everything to the wrong pole. So no apology later & no plan of how they can asap put this right but mweb our service provider has already charged us for this fast non existent internet.
0 replies
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