AM
Arthur D
Active since Sep 2017
11
Reviews
0
Industries
Reviews
11 reviews16 months ago
Great service
I booked a flight to Hanoi Vietnam with a connecting flight with Kenia Airways. What a disaster Kenia airways cancelled on short notice. My agent in Vietnam said phone Conrad i Capetown. Conrad whent out of his way to assist and resolve our dilemma. He work till late night changed flights, make bookings & arrange connecting flights. He arranged refunds booked new flights booked again and again. My domestic flight were delayed on the runway and again missedour onternational flight duo to the fact that the luggage could not be loaded misses the opperunity by 5-10 minutes and only gate pass tp be issued. The staff at airpor were not supportive at all at King Shaka airport. Conrad the arranged a new flight for thefollowi g day arranging all the refi ds and penalties. I have never experienced sutch support from an agency ever in my 64 years ! Very helpfull, professional and with tobs of patience ! Thank you Conrad i will premote you all the way !! I am so greatfull and cant believe that there are still that calliber Travel agents in this country. Well done. And this is only the short vertion...
56 replies
32 months ago
Unprofessional P&P attoneys act e-legaly
I received a call from P&P attorneys from KZN representing Telkom most probable on an instruction i.e., a "account in arrears". The lady who phoned could not, and up to today never substantiate the claim with any documentation. In light of the high degree of ***** prevalent compels me to ask questions about the nature and history of this claim. The business was sold years ago and I strongly believe that the wrong client was contacted in this regard if any arears do exist. P&P attorneys the followed up on the call with SMS’s and their BULLY TACTICS to intimidate me with threats of court orders and attachment of goods etc. without any legal process or feedback or detail on the nature of this threat. If they are a debt collector then they have to follow the rules of the DEBT COLLECTORS COUNCILL’S CODE OF CONDUCT as stipulated by Adv Andries Cornelius the CEO of the debt collector’s council. If they are a LAW firm then they have to follow the rules of the KZN Law society as stipulated by the Society. P&P keep on sending threatening SMSs to my phone infringed my rights and it is certainly not in the public’s interest and I believe that they do not operate in the tacit approval of the KZN law society rules. This is mind boggling! Due to the high degree of ***** online and on SMS’s and WhatsApp call and messages it is my right to question absolute everything and to demand written documentation delivered to me in person not via threatening SMSs with bully tactics, ************ and threats. That is against my rights. P&P attorneys and their staff are not entitled to threaten me and therefore are in transgression of code of conduct. Today 16/08/2023 I phoned P&P attorneys and spoke to a a lady with the name of Meghan at the so called "debt collector" tel no 0600899611 "case no" 40M109065 and asked her if they were the originators of the SMS. She admitted yes, we are and immediately said they have no controlle over the system as it is system generated SMS’s. I just don’t believe that **** as what you put in a system is exactly what you will get out of it. If you put wording in it that is what you get out of it. I myself use systems to trace people and know how to follow the correct rules and regulations to that. I.e., if you put in a simple ref no then that is what you will generate on the outcome the system cannot think for itself. Meghan immediately lifts her tone of her voice and started to attack me verbally on which I asked her to lower her voice, to send me a mail attached the so-called statement and to stop threaten me on which she duped the call. I called her again and asked her why do you terminate the call and she said " duo to my voice tone." I said your wrong I demand that she lower her tone of her voice, not to interrupt me, not to shout at me and to stop threaten me immediately. I will not react to any threats at all nor will they threat me with BLACKLISTING of my ID. Any damage duo to their actions will be for their account end of story. Meghan must never ever phone me nor threaten me again, this "law" firm acting on behalf of TELKOM should be investigated. They appear on the network as TELKOM P&P attorneys and I would like to hear from TELKOM if that is in fact the case or not. They should be investigated by KZN law society, the debt collector’s society a, the consumer council and Telkom as well. How many people pay these people without proper support, information or representation.
0 replies
47 months ago
Vodacom multiple contract Scam
I still do not get any response from Vodacom at all. i lodged a complaint at the National consumer councill also with no response. My last option is to name and shame them (within the limits of the law) on all possible social media platforms and in front of the Vodacom shops in Polokwane. I will display banners with the facts on it and the public can see for themselve and ask all the questions they want to. I act on behalf of a client Mrs. Visagie and have the power of attorney to handle their Vodacom contracts and issues i.e. Vodacom contracts. The issue was reported on the 30th of March 2022 at Vodacom Savannah Polokwane a lady Gift Pununu assisted me. The client Mrs. Visagie did not have the authority to acquire new contracts or upgrades never the less she did. Mrs. Visagie was not in good health since 2020 and did undergo surgery on her foot and were admitted to hospital ± 4 times for infection and steel inserts more surgery and on the end of the day an amputation of her leg with complications. There after a back operation and very delicate a stomach operation. Why am I telling this? She was sedated for weeks and drank pain killers for months and months and were never 100% conscious of what she says, what she does or where she was at all, hench that Vodacom sold her 11 contracts during that period! she was awarded 11 numbers and they will be cancelled as follows (meaning they were awarded on the same dates 2 years prior): 1. 2 x contract will expire on 2023/05/02- Red Flexi 390 & Flexi 125 2. 1 x contact on 2022/12/31 - 5Gig MBB 24-month top-up 3. 1 x contract on 2023/06/24 - 2Gb data top-up 4. 1 x contract on 2024/05/30 5 Gig data top up 5. 3 (three) x contacts on 2024/05/31! Red flexi 175, Red Flexi 125 & 2Gb Data Top-up 6. 1 x contract on 2023/05/22 Red Flexi 230 (in use by client) 7. 1 x contract on 2022/12/23 Red flexi 125 8. 1 x contract on 2023/09/28 Red Flexi 125 I reported the sinical situation to Vodacom Savannah Polokwane and we opened an investigation on 30/03/2022. I spend two full days just to get Vodacom cancellations to register this case for investigation. How can Vodacom bully and old pensioner on a farm under medication into 11 + contracts! I spend another day to upload proxy documents and power of attorney in the presence of the client’s husband an elderly man with hearing aid problem (that is why I assited them)and unable to understand what is going on. He confirmed and signed the power of attorney and his wife for me to handle. Since March 2022, I were unable to resolve the issue. a case was opened with 2 numbers involved(not by me) and were in fact declined and on the system there is still nothing resolved. Still no reference number and no solution at all. (try to followup on a case with Vodacom it is impossible) I phone Vodacom every week and have to explain to incompetent staff the whole issue again and agin..ending up in a dead -end! The excuse is as follows " the investigation were escalated to management or "the issue were referred to my senior pls hold let me find out." as all of them say and “the manger will phone you back." and he /she never do phone back at all or they phone the wrong person maybe. They have to phone me (I hold the power of attorney) and the farms in Dendron area do not have Vodacom reception and they end up closing the file after 14 days if no one answers or phone back. They know they have to phone me but this Vodacom is like a mafia and no one can get past the “gatekeepers” or "bouncers" it is impossible to talk to an informed manager at all. These 11 contracts are fraud and the agents who phone should be held accountable. I will have to report this issue at the consumer council now and also refer it to an attorney. I will also distribute this complain on social media and might even distribute pamphlets of the proceedings to clients in front of Vodacom shops as people should know what Vodacom is doing to pensionersand how impossible it is to resolve a problem. How can it be possible not to talk to an informed person or manager? is it a strategic way of fraudulently scam pensioners or the public into upgrades and keeping them away from management and make it impossible to resolve an issue and ending up in making huge profits … I beg any manger from Vodacom to phone me on *********86 or I will have to take steps. Just assist me to resolve this case, and issue a ref number what are Vodacom hiding! I have phone twice today (09/05/2022) as well, and a certain Shawn referred me to Vodacom cancellations in Durban! The phone line dropped. I phone again and a lady promised that a manger will phone me back in 10 Minutes. Well, no manager phoned till now. the only "Ref" no I have is some number I got from the agent last month is: 1-35674043703635 22/04 1-CNAUO6FCX or whatever that means.
134 replies
48 months ago
Vodacom scamming pensioners
I act on behalf of a client Mrs. Visagie and have the power of attorney to handle their Vodacom contracts and issues i.e. Vodacom contracts. The issue was reported on the 30th of March 2022 at Vodacom Savannah Polokwane a lady Gift Pununu assisted me. The client Mrs. Visagie did not have the authority to acquire new contracts or upgrades never the less she did. Mrs. Visagie was not in good health since 2020 and did undergo surgery on her foot and were admitted to hospital ± 4 times for infection and steel inserts more surgery and on the end of the day an amputation of her leg with complications. There after a back operation and very delicate a stomach operation. Why am I telling this? She was sedated for weeks and drank pain killers for months and months and were never 100% conscious of what she says, what she does or where she was at all, hench that Vodacom sold her 11 contracts during that period! she was awarded 11 numbers and they will be cancelled as follows (meaning they were awarded on the same dates 2 years prior): 1. 2 x contract will expire on 2023/05/02- Red Flexi 390 & Flexi 125 2. 1 x contact on 2022/12/31 - 5Gig MBB 24-month top-up 3. 1 x contract on 2023/06/24 - 2Gb data top-up 4. 1 x contract on 2024/05/30 5 Gig data top up 5. 3 (three) x contacts on 2024/05/31! Red flexi 175, Red Flexi 125 & 2Gb Data Top-up 6. 1 x contract on 2023/05/22 Red Flexi 230 (in use by client) 7. 1 x contract on 2022/12/23 Red flexi 125 8. 1 x contract on 2023/09/28 Red Flexi 125 I reported the sinical situation to Vodacom Savannah Polokwane and we opened an investigation on 30/03/2022. I spend two full days just to get Vodacom cancellations to register this case for investigation. How can Vodacom bully and old pensioner on a farm under medication into 11 + contracts! I spend another day to upload proxy documents and power of attorney in the presence of the client’s husband an elderly man with hearing aid problem (that is why I assited them)and unable to understand what is going on. He confirmed and signed the power of attorney and his wife for me to handle. Since March 2022, I were unable to resolve the issue. a case was opened with 2 numbers involved(not by me) and were in fact declined and on the system there is still nothing resolved. Still no reference number and no solution at all. (try to followup on a case with Vodacom it is impossible) I phone Vodacom every week and have to explain to incompetent staff the whole issue again and agin..ending up in a dead -end! The excuse is as follows " the investigation were escalated to management or "the issue were referred to my senior pls hold let me find out." as all of them say and “the manger will phone you back." and he /she never do phone back at all or they phone the wrong person maybe. They have to phone me (I hold the power of attorney) and the farms in Dendron area do not have Vodacom reception and they end up closing the file after 14 days if no one answers or phone back. They know they have to phone me but this Vodacom is like a mafia and no one can get past the “gatekeepers” or "bouncers" it is impossible to talk to an informed manager at all. These 11 contracts are fraud and the agents who phone should be held accountable. I will have to report this issue at the consumer council now and also refer it to an attorney. I will also distribute this complain on social media and might even distribute pamphlets of the proceedings to clients in front of Vodacom shops as people should know what Vodacom is doing to pensionersand how impossible it is to resolve a problem. How can it be possible not to talk to an informed person or manager? is it a strategic way of fraudulently scam pensioners or the public into upgrades and keeping them away from management and make it impossible to resolve an issue and ending up in making huge profits … I beg any manger from Vodacom to phone me on *********86 or I will have to take steps. Just assist me to resolve this case, and issue a ref number what are Vodacom hiding! I have phone twice today (09/05/2022) as well, and a certain Shawn referred me to Vodacom cancellations in Durban! The phone line dropped. I phone again and a lady promised that a manger will phone me back in 10 Minutes. Well, no manager phoned till now. the only "Ref" no I have is some number I got from the agent last month is: 1-35674043703635 22/04 1-CNAUO6FCX or whatever that means.
74 replies
57 months ago
unresolved issue with Vodacom
I were contacted again on the 6th July. No progress at all and no solution to my request. I phoned Vodacom customer care today 26th July 2021 and talked to a wonderful lady by the name of Amanda Ngobeni and for the first time someone listened, put an effort behind my problem to resolve it and copy me in her communication and she did send me a reference number too. No else before gave me a ref no. that is so strange. The issue is that i were migrated from red select to red value and again from red value to Red business... what for ? I will never ever again agree on any Vodacom (or their 3ed party) offers via phone never and is will spread the "news" to others as well. The so called "saving" cost me R852.00 more on my total bill. The lady admit that they made a mistake and that the so called "new person" did in fact only quoted the new amount without the phone cost thereby she offered a cost saving and actually there were no cost saving at all... i think that iv wasn't a case of a new person not knowing, it was a deliberate plan to trick consumers into new expensive contracts as it is difficult times and everyone tries to profit on everyone lately. I think it is really sad that a reputable company like Vodacom allows this kind of practices and they should be aware of it.The initial person who delt with me were Randall and he also called me and agreed that it wasnt correctly handled at all. David at the customer call cente witch i initially called also agreed that it wasn't fair and he escalated the issue as well. He also said that this happens quit frequintly and that the 3ed party company should rectify it. The company phoned and admit the mistake but listen to this one "the lady said i must pat R2,500.00 to Vodacom to reverse back to the previous plan although she admid to the mistake . How sick is that ? Remember i were on Redselect then moved to red vallue on March 31 then moved again from red vallue to red business what for ? To save money and then paying R850.00 more ! She even said the saving was due to the government forsed cell phone companies to cut cost to consumers what a lie ! Hopefully this issue which is now escalated for review and to migrate me back to my previous contract and resolve my refund request. If not resolved then my last option will be social media and the consumer council. Please make sure that this issue is resolved as it gets more expensive and difficult to resolve as time pass on. Ticket no: 102184
212 replies
58 months ago
Vodacom Red scam
During May and June i were called by Vodacom. The lady explained that the government/Ocasa requested that cellphone rates must reduce and that i will actually now safe cost on my bill which is already high and she quoted my usage to me on two business account numbers with Vodacom on the Vodacom Red package. She explained that my data usage is high and that i use a little bit more than my contract allowed and it is costing me money. She suggested that i should migrate to the new business-red package on both accounts and i will save money and that it would not influence my contract duration at all. I will in fact get more data. Well great for me and thanks to Vodacom. But... That sound like a win win for me and agreed to the migration on the assumption as explained that my bill will reduce. To my surprise my bill increased! In fact increased with R600.00-R700.00 as i saw the debit order that went off my account. I haven’t received an account yet and could also not register for ebilling as the system show an error! I called Vodacom 082135 and talked to a consultant David who informed me that my contract increased in fact and that it is a lie that it would decrease. On my request to speak to the accounts dep. he said that it is an "external" call center who work for Vodacom that lied to me and that he will ask someone to call me as to reverse the migration. If that would happen is a question unanswered as yet. The accounts dep cannot help me as he told me. This is fraudulent! People should be made aware of this scam from Vodacom. The external company and Vodacom should re-imburse me! I will send a complain to the consumer protection council as well. I expect Vodacom to reply to me how they will solve this and "pay back the money". I am a client for many years and will migrate to MTM not that they are better but it is a matter of principle... Scammers !
159 replies
81 months ago
Very Poor signal poor service
I started to complain ± 3 years ago October 2016 about bad reception and no signal strength in Polokwane CBD area (Oost Street Capricorn) at my business. I lodged various complains to Vodacom. I went to the regional office only ± 5 blocks from me and walked out as the reception did not attend to me or my complain and refused to assist me and made me sit for an hour. I complained again on Hellopeter.com and were contacted during April 2019 by two persons on one day about my problem. Another person phoned me and said Vodacom admit that the signal is very bad duo to no signal strength. I thought this happening now but 5 months later it is now even worse every phone call if i reach a tower implicate 5-8 calls to finish a conversation. Every phone call is a mission to connect with no signal no reception or not on the Vodacom network whilst MTN and CellC customers has no problem at all to connect ! I have been called by marketing people to upgrade because i am a very "good client" so "loyal for years" and offer great deals but i refused it because even if they are free... i cannot connect ... so what’s the point ? The solution: Migrate to MTM. But not without making some noise
0 replies
86 months ago
Vodacom die K#Kste opvangs ooit !
The worst signal ever. I am in the CBD area and it is impossible to talk on the phone. No reception at all. I own a guesthouse in Polokwane and my bookings is 95% bussiness travelers. The immage they get from vodacom at my site is the absolute wors you can get. Should you want to make a call you then have to go outside and "search" for a signal in the garden ! I spoke to Vodacom on previous occasions. Vodacom phoned me on four occasions and promissed to send a technician to investigate and to make a suggestion. They never pitched-up at all. I ported to Vodacom many years ago (i wish i did not) and if i add all the monthly payments, then i could have bought a small property ! i suppose they bought one i should be a valluable client i think and including my visitors too ? Vodacom will do nothing if it doesn't increase profit. They will not maintain equipment,expand tower capacity or retain a client witch is somehow rediculous ! I came to a point where a sattelite phone looks like a better option, taking in to account the amount of calls i missed, calls i could not answer and dropped calls. in my business calls are bookings and bookings = Money... Now it is time to use social media. I made sticker for my vehicle " Vodacom die k$kste opvangs denkbaar" see how social media will go viral on this one !!
385 replies
100 months ago
Blacklisted by Vodacom's forv there fraudulant inefficiency .
During Nov 2014 i bought a ipad "special" from Global (vodacom marketing partners). I never used it at all but had the oppertunity to use it though. I cancelled the ipad contract it during Oct 2016 and spoke to Global. (expired 18 Nov 2016 after 24 months according to the consumer credit law. Global (Vodacom) never cancelled it and it went on a month-month basis. I were still being billed and phone Vodacom on the 082-111. Sebo the lady who attended to me then said i had to cancell in writing and first pay the outstanding fee's)charged after i cancelled Oct 2016) Nevertheless i cancelled via e-mail ..my account no: ********** 3 and the cancellation date would then be 31 Jan 2017 .I paid the amount as quoted as a final payment of R245.00 Ref no: 1/ ********** 4.Qoted by SEBO. It is also indicated on my statement ( witch i had to beg for and got via a 3ed party) as a CREDIT. Detail: 2017/01/31 CSH Item no: SCZ550353 ITEM REF ********** 53 -BALANCE IS NOW R0.00 paid from Nedbank via EFT.(not that i were very happy about it but paid just to get rid of Vodacom). On 29 Jan 2018 Jacobs barnard & associates (Debt collectors) phoned me and demand the amount of R468.68 ! for what ?? Or i will be blacklisted and bla bala bla.. (take note WILL BE Blacklisted) In the meantime VODACOM already did it !! A wonderfull lady by the name of Dessiree discussed this particular issue with me and also admit that the statement doesn't make sense to her also. My account were ZERO in Jan 2017. Then again billed after cancellation and after complaining were credited with R75.00. The billed in Feb R0.00 Then billed in March R85.00,Billed again in March for R75.00,April R75.00,May R75.00 and received a ZERO amout R0.00 inv in May INV no: H6-3PSN6 ? Then ZERO rand for the following 5 months Then suddenly R67.50 in Sept 2017 AND ALSO A zero AMOUNT INVOICE REF NO: H6-***Z9 then never received a invoice or statement nor a phone call nothing at all. I then were phoned by debt collectors for an outstanding amount again and asked them to resolve this issue i will not pay it. I will report this issue to the consumer councill as well. The best part is that VODACOM BLACLISTED me (customer and ID) during 13 OCT 2017 as indicated on there system!How the hell ? But i only now received a call from the debt collection company in Jan 2018 whilst i never received the invoices i only recently received after demanding them. It is totally e-legal to list anyone without a court order and off cource propper consultation via registered post of there intentions. I never saw or signed any documentation noe received a phone call concerning this issue of outstanding money for something i did cancell and paid. Vodacom will never see me again i paid close to 300K to 400K to them the last couple of years and am disappointed at them i still owe 2 contract (they expire now !) used to owe 4 cell phone contract and 2 data contact as well. I expect better service from VODACOM not this fraud.Please sort it out. You have to restore my credit record appologise and i want it in writingn Or i will Supercharge this issue on social media.
210 replies
102 months ago
no signal no reception
Since Oktober 2016 my signal deteriorated.I run my bussines on two cellphones (vodacom) as everyone phone on the cellphone for various obvious reasons. The problem is : i do not receive calls, Can not hear clients, Can not phone clients, Can not make emergency calls as i have to leave the house and find a strong signal outside in my yard, Phone calls drop regularly etc. i am in the CBD area 7 blocks from Vodacom headoffice in( Limpopo) Polokwane. very close to a vodacom tower. The situation is unbearable now. I complained to Vodacom (senior technical staff) on rekord,I complained via Hellopeter.com. Vodacom phoned me and promissed to send a contracter to investigate but nothing happened as yet. The situation is serious and are costing me money as i am loosing customers and can not communicate at all. My safety is also at risk now. What must i do to get your attention as to resolve the situation ? Must i migrate back to MTM or what ? i am a loyal customer and once paid for 4 phones, 3 modems etc. i stll pay about 35 to R45,000/ year to Vodacom allone. You are welcome to check my record as well as my complains on the system. I am forced to lodge a complain to the consumer councill now. I will print 10 000 pamflets and distribute them in front of your vodacom shops in the mall to tell people how bad your service/signal really are. i will make a poster and display it as well .I am desparate now.
117 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)