JW
Jared W
Active since Sep 2017
3
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0
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Reviews
3 reviews49 months ago
Bad bad bad service. Still waiting on claim from clueless people
I am so disappointed and disgusted in the Department of Labour regarding my uif claim. I submitted my documents and claim in July 2021. I was patient and did not hassle them as I knew it was covid and considered them being under pressure. They then communicated to me via sms in January 2022 that my claim has been approved. I then prematurely submitted a continuation of benefit which I understand caused a delay because I should have waited 15 days after approved. I then waited the and additional 20 days and submitted a continuation benefit as I was told by an call centre agent. It had now been near 4 weeks and still no payment and all that the agents can tell me is that they have escalated it and it will be resolved but yet nothing is being resolved. I asked for a manager to contact me so she could give me clearer and correct information but not even she is bothered to assist. Bongile the agent advised me that her manager Kefilwe would give me a call but still nothing. I'm still unemployed and desperately in need of my funds as I haven't had an income since I applied for my uif and could not qualify for the covid relief grant as I was uif registered. Is this the way we as citizens are treated by our government, I have worked for that money it's not as if the government is giving it to me for free. I would just like to receive my funds. They just put a nasty taste in my mouth. If the call centre agents and managers do not know what they are doing then what are they doing there?
0 replies
83 months ago
No communication what so ever.
Just very disappointed in this place.
0 replies
105 months ago
REALLY DISAPPOINTED IN THE SERVICE
I spoke to Megan, Lucretia and the manager Josh, I find them very incompetent and very bad quality of customer service and they keep debit ordering the account for 2 months after it has been paid full with no authorization, the manager could rectify the situation and put the money back into my account and I have been phoning for 2 weeks and they keep lying and stating the process is in order but nothing has been processed. #HORRIBLESERVICE
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