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Suren D
Active since Sep 2017
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3 reviews1 month ago
TOYOTA SA - A DISHONEST AND DISGUSTING BRAND
I own a 2024 Toyota Fortuner 2.4 GD6 4x4 automatic. I experienced vibration from the time I took delivery. I was inconvenienced in taking my vehicle to the dealership over 6 or 7 times. Whilst the Service Manager and Workshop Manager was friendly and pleasant and tried to help, they could not make decisive decisions to solve the problem, citing that the rep from Toyota SA, Wayne, had the final say. Wayne was very difficult, and did not even have the courtesy to meet with me when I requested the meetings. It was a ridiculously uphill battle. Eventually they had to re-balance the propshaft (on a NEW R740 000 vehicle, mind you!). After many months of 'fighting' eventually Toyota changed the faulty front discs (but I had to pay over R2000 fir the brake pads). Then the tyres were also faulty, causing a vibration. The dealership owned up that the tyres were a problem, but did not make the effort to solve my problem. It was I who had to take the vehicle to Tiger Wheel and Tyre to get a report. Even then, Wayne from Toyota SA, questioned the report! After another battle the assessor from Continental came to assess the tyres on the vehicle. Fortunately, I had already spoken to the Ombudsman offices, abd I did not hold my punches back. Long story short, the tyres were replaced - NOT by Toyota SA, but by Continental. So, it was I that had to fight this battle yet Toyota SA sat back and did not care. I HAVE LOST FAITH IN THE TOYOTA BRAND, AFTER 40 YEARS OF LOYALTY TO THE BRAND. Ideally Toyota SA should have offered me another vehicle, as this vehicle, in my opinion, was a reject! If Toyota backs their brand so much why is their warranty on 3 yrs/ 100 000 km? Why can't they match the 10 yr / 1 billion km warranty that the Chinese and some Mahindra dealerships brands offer? Or even a 7 yr / 200 000 km warranty? It shows that Toyota does NOT have confidence in their own brand, but are relying on historical data. I'm an extremely disappointed Toyota client! N.B. Even when I took delivery of the vehicle, it did not have any 'new smell' inside the cabin. And now when I approached the dealership for a like-like swap deal, they quoted me around R720 000 for a similar vehicle, and only R570 000 for my trade-in. Which means I must fork out another R130 000 extra from my pocket, excluding the nudge bar, tow bar and ceramic coating (an extra R37 000). This is daylight *******, and shows that Toyota does not care about their customers, but are only interested in profits. Chances are I'll never purchase another Toyota. Let this be a caution to other customers considering a Toyota brand. Btw, my dealership was CFAO Rondebosch East Toyota.
0 replies
20 months ago
Outsurance is Great!
I recently had two claims with Oursurance in a space of 4 months - an accident and a separate glass repair claim. Outsurance was amazing. The claims process was simple and the consultant great. Will highly recommend Oursurance anytime. Even their premium could not be beaten by any other insurer. Huge thumbs-up for Outsurance.
53 replies
105 months ago
Heat Tech Geysers HOODWINK customers
I had a 200l geyser replaced via my insurance in September 2016. In August 2017 (after 11 months only) the element and thermostat stopped functioning and needed replacement. These components are supposed carry a ONE YEAR company guarantee. However, Heat Tech refused to honour their guarantee as their contention was that an electrical fault, or faulty installation of the geyser nullified the guarantee. Utter nonsense! If that were the case the geyser would have given problems much earlier. In addition, they are trying to pass the buck onto the innocent insurance plumbers who had carried out the installation. I had to pay cash for the replacement of the electrical components and labour costs. When I called their call centre, both Charmaine and Raymond were rude, unfriendly and unprofessional. I was also told that there are terms and conditions that apply to the one year guarantee - which is not told to the unsuspecting customer. They have no customer service s****s whatsoever, and Heat Tech are misleading the public with their FALSE ADVERTISING of the one year guarantee on electrical components. I strongly advise all South Africans NOT to purchase Heat Tech geysers, as the company looks for reasons to DISHONOUR guarantees. As consumers, we purchase a product based on the guarantee promised. The company does not tell the customer that there are terms and conditions attached to the guarantees. Heat Tech geysers need to be boycotted! To add insult to injury, Heat Tech sent out their plumbers, Mr Drain (owner - Richard), who seem to be running a 'shady' business. When I paid for the job, Mr Drain did not have an invoice book or receipt book. I had to get them to give me a handwritten receipt, as proof of payment for the job undertaken. I have called Richard and messaged him several times to mail my receipt to me, but he has been evasive. Eventually, when I messaged on o6/09/17 to say that it is ridiculous that he still hadn't mailed my receipt, he arrogantly messaged back, "Well now I defiantly will not"! Incidentally, he spelt 'defiantly' wrong - should have been 'definitely' - lol. Perhaps he is doing the same to many other customers for tax avoidance. Perhaps SARS need to be alerted to investigate Mr Drain. Even the workmanship of Mr Drain is pathetic - they messed up my ceiling with water. Stay away from Mr Drain, too!!!
0 replies
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