GG
Giuliano G
Active since Sep 2017
4
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4 reviews69 months ago
WARNING WARNING ⚠️
WARNING: This Mickey Mouse operation do not respect the consumers time. They have had my Mac Book for almost a week and I was promised a 1 day turn around. I have been juggling appointments for a week now because this company is unable to deliver on their promises. Finally today they promised they would deliver my laptop to me...when they finally did complete the job they then demanded payment without me even inspecting the job. I made the error of trusting them blindly and paid them only to have them not deliver my laptop using the excuse that they do not have POP even after I sent them 3 forms of POP Tomorrow morning I have a meeting I have moved three times already and I will still not have my laptop and I still have no idea if these clowns have been able to repair my laptop. Iv never done one of these negative reviews because I’m not this way inclined but plz plz plz save yourself the nightmare I have had with this hustlers.
0 replies
103 months ago
DOWNLOAD A DATA MONITOR. VODACOM DOES NOT GIVE THE DATA THEY CHARGE FOR
We all suspect it and it is very very true. They over charge us for data they don't give us. It is very clear how the cellphone companies in RSA are extorting us with charges up to 8 times higher then in other countries with call charges and data that come at the same cost to them as it does in other countries. This is due to the BEE monopolies in this industry like in most industries in our overly Marxist nation. But did you know that one gig in RSA is not like 1 gig out of RSA? This shouldn't be the case but sadly it is. I have proven this by traveling 5 different European countries over the past two months and bought data in each of these countries using 3 different type of Data Monitors and the results are shocking yet exactly what we expected! I had installed 3 different "Data Tracking Apps" to track the data I was being charge by Vodacom in the month of June, July and August and I have compared this to the data usage I was using in Denmark, Netherlands, Italy, Germany and UK all with Vodafone (DK in Denmark) and the results are as many many South Africans suspect. These results will be released to various bloggers I am in contact with to answer the suspicions customers have always had and the figures of extortionate charges and fake data allocations. I suggest you download one of these data trackers/monitors and do your own tracking. We will be taking Vodacom and other fake data sellers to court to get back money and compensation. Suggested dat tracking app: https://www.lifewire.com/apps-for-monitoring-mobile-data-usage-817908
61 replies
103 months ago
Sim blocked while overseas. Bill of over R6800 for a sim that was not used for two months and a contract of R999 and no one can explain AND STILL MY SIM IS BLOCKED!
I have unfortunately had a business contract with Vodacom for almost two years bar this last remaining month. I would like to state once again that I refuse to renew my contract. I have told two store Vodacom employees but I get a very strong sense that these employees are not competent with such requests so this is further electronic evidence of this request. This email also serves to confirm that I am unable to have my account unblocked due to all attempts with various departments and various stores not being able to solve this simple complication. End of August 2017 I called and went into a Vodacom store to ask the best way to go about leaving the country and returning in October with my account frozen or my bill not being higher then it needs to be. We discussed not being charged for data additions and data + phone credit being passed onto the next month being October (which has now passed with still no resolution). The staff confirmed that the most I would be charged for these two months is R999. Its ended up being R1890. I returned end October as planned and have been into 4 different stores, called endless times to both accounts department and customer care and still I am not able to have an answer to what should be a very simple questions: 1) What am I being billed for? I left having settled my entire account again but I have been charged R3800+ from what we (vodacom customer care, vodacom accounts department and vodacom store staff) can not figure out from these very useless account printout with items of incomprehensible charges. 2) Why do I have such a huge outstanding amount that has emerged only now that has allegedly been building up since April 2017 even though I have been paying the entirety outstanding amount every month I was made aware of when going into Vodacom stores? I have been told from various departments that I am to pay the entirety of the outstanding amount without any explanation of the reasons for these amounts for my card to be unblocked. The "stores employees" are unable to deal with this because they are restricted due to fraudulent actions by store employees (fun fact when dealing with my money!) The "accounts department" (the people that deal with my account!!!!) have told me on a number of occasions that they are unable to explain what the weird codes describing the amounts owed mean nor are they able to explain why I have extra charges that make no sense. They claim I need to talk to "customer care" and pay extra for a bill that will explain this...which is obviously not something I am willing to do even if I Vodacom staff were able to achieve this simple task. The "customer care" department has told me on a number of occasions that they can't answer these questions because it is for the accounts department (a palming off even the Vodacom store staff were laughing at) and they are unable to give me any further billing info that I haven't gotten from the store. The only other alternative proposed solution to get a result proposed by Vodacom staff is to fly to Johannesburg and drive to Midrand and talk to customer care in Midrand!!! They actually say these things because there is no other way to get a bill that makes any sense or have billing explained! This leaves us in a position where I am unable to use my sim because it is blocked, I am unable to pay a bill that makes any sense because in a week of investing more time then I can afford I am still unable to get an answer from over 10 staff members that I have spoken to from almost as many departments and stores. I am unwilling to pay a bill of R6800+ for services not rendered or even able to be explained or provided. This leaves me no other option but to buy a new sim card for the equally incompetent BEE run monopoly providers and make sure it is only Pay-as-you-go to avoid this clown show because my business can not continue to suffer due to Vodacom's broken systems. With this being my only other option I state that I refuse to pay this bill or any other bill Vodacom will send me and my contract must not be renewed or any further contact made. I require my number freed up urgently as innocent lives depend on me having this number. This number is also important for my finances and any health and monetary loss incurred by me or those dependent on me due to my number not being made available by Vodacom will require compensation. Over the past two years of experience with Vodacom I have suffered through the following: Phone being blocked for days due to incorrect bank charges from Vodacom side (so naturally I removed the debit order) Once the debit order was removed I kept getting debit order attempts and then penalty charges for these attempts. I have been charged for data I have not received. I have received data charged at full price but was not even 1/3 of the data I used (every South African will download these apps soon so your scam is up) I have and my phone suspended on too many occasions without warning I still have never received one bill and need to go into stores to find out outstanding amounts. My accounts make no sense and can not be provided or explained. Additionally I had installed 3 different "Data Tracking Apps" to track the data I was being charge by Vodacom in the month of June, July and August and I have compared this to the data usage I was using in Denmark, Netherlands, Italy, Germany and UK all with Vodafone (DK in Denmark) and the results are as many many South Africans suspect. These results will be released to various bloggers I am in contact with to answer the suspicions customers have always had and the figures of extortionate charges and fake data allocations.
117 replies
105 months ago
10 failed months to deliver a contract + avoidance to deal with
In December 2016 I signed a 24 month contract with Telkom for uncapped LTE internet with Nico Hartle (CSR) of the Adderly Branch in Cape Town CBD. From that first month I made sure to let Nico know that my data ran out of my UNLIMITED package within the first week of usage. Nico had me come into the store to get a new sim. This did not work and seemed to have opened up a second account that I am being billed for. I kept going back to Nico for the next 2 months because he assured me we would get this sorted out. In the mean time he would throw some "free" 5 gigs so I could continue working for a few more days before I would have to beg him for more data for my UNLIMITED internet...but not without a whoooole lot of hard work! I calculated that 20% of my monthly Vodacom calls were to Nico for my free 5 gigs...but no results in getting what I am paying for. I eventually saw that Telkom were charging me for two accounts and even a land line even though there is absolutely no land line where I use the internet and LTE internet was selected because a land line is not necessary. Obviously I kept asking for these issues to be escalated but his colleagues have told me he is as high as you get in the branch but that could be their way of avoiding to be accountable! I began giving Nico an ultimatum to solve this issue or cancel my account and this is when I began to monitor the pattern. He would rotate from the following 3 avoidance excuses: Avoidance Technique 1: "our systems have been down" - this excuse is used to excuse weeks of avoiding emails and phone calls -ironically the company that (fakes) provides me internet is unable to provide themselves internet and phone service at least 2 weeks a month!!!! Avoidance Technique 2: "short staffed and I will get back to you soonest" - soonest means a week or two and only after many phone calls and emails. For a company that charges full price for minimal to no service they still cant afford the full amount of staff to be competant Avoidance Technique 3: "I was sick/holiday/personal emergency" - in the 10 months I have been compelled to have an undesirable relationship with Nico I have come to realize that this guys health is in a terrible state for a man in his 20's/30's the poor soul. Also he gets allllot of holidays and lots of terrible stuff happens to those around him A combination of these techniques would have me without internet for most of the month on my UNLIMITED package I am still being billed for. After 6 months of having faith that Nico will be able to make magic and deliver what he signed me up for I finally gave up. Nico promised me a full refund on all of my charges and we would end this nightmare. We are now 4 months since this turning point and the new battle is having Nico commit to fulfilling our decision. As you should imagine I am back on the 3 point Avoidance technique cycle which has gone on for 4 months while in the mean time I have Telkoms accounts departments and their endless cheap dept collecting hustlers calling me 3 times a day at ungodly hours wanting me to pay in full for all the months I did not get my UNLIMITED LTE package + phone line (where the BLEEP did that come from?!) and some other contact which must be the second sim Nico provided me with. Now I have Telkom even threatening to Black List me and once we finallly have a result where I don't pay for the service they did not give me I know that it is an expensive exercise to get un-black listed.....because I was black listed by Telkom 10 years ago after they did not cancel my phone line when I left the country even though they sent me a confirmation email which I kept providing their accounts department I am taking time out of my Friday evening to write this loooong review because (A) even though Telkom was hijacked by racist marxists and has been turned into a dog show I would like to urge you to explore alternatives because there are smaller operations that allow you to avoid HellKom and if you are not a racist don't support companies built on racist laws discriminating minorities and (B) I saw in a blog that a Telkom employee was held accountable. In that blog I was provided with Kalib of Telkom in Pretoria email as he was able to do the right thing and held a Telkom employee accountable ********** Best of luck with this disaster of a racist company. Avoid the 3 Avoidance Techniques and you deserve better then Telkom who ever you are...anyone does
61 replies
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