JC
Jacqueline C
Active since Sep 2017
2
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0
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Reviews
2 reviews29 months ago
No refund as yet
Generator Kind and Lifetide Smart Energy seems to be run by the same people and seeing that I can't find Liferide on Hellopeter I have decided to leave my review of them here. We went to Lifetide to purchase two batteries. When we got there and we had to make an EFT payment. We use the same bank so there was no option for immediate clearance which is normal when the transaction is with the same bank. Only after making payment was we told that we could not get the batteries until the money reflects in their account. We advised them that it is over an hours drive for us to get to them. After realizing that they do not trust us we asked them to rather do a refund, we were promised that they would do the refund the next Friday which will be 5 days as they only do refunds on Fridays. We contacted them on Friday (10/11/2023)and even drove to them again to find out what they delay was with the payment as the confirmed on Thursday that they would do the refund the next day. Their excuse for not doing the refund was that they were in meetings the whole day and that they are not able to refund us. We were told that they would only do the refund the next Friday. We are still waiting for confirmation that the refund will be done by this Friday (17/11/2023). The staff members we were talking to is Wesley and Tamaryn. Please be carful when dealing with this company. Communication is very poor. They conduct themselves very unprofessional and *********. It seems to be the same company as Generator King.
0 replies
105 months ago
Good service
Thank you to Dikeledi for helping me with my problem. Good to know that she has a kind hart and talked with a good sense of caring
61 replies
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4 Star
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2 Star
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1 Star
1 (50%)