KC
Kim C
Active since Sep 2017
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
Can't receive calls or smses. TOBI is useless
Hi, I am not receiving smses or phone calls. I called your helpline but TOBI is really useless! I have been calling for a week but there is nobody who can help me. Also, I previously had someone attempt to do a *****ulent sim swap on my number and requested that you set my number to only be able to perform a sim swap by bringing my ID into the store for this number, however I see that that has now been removed and anyone can do a sim swap on my number again. Please note that if there has been any *****ulent activity on any of my accounts I will hold Vodacom accountable. Your customer service is disgusting!!! I don't even know how you are going to call me to sort this out because whenever anyone calls they get a "number unavailable" message. FIX THIS!!!!!
2 replies
17 months ago
Handed over for a paid up account
I got an email from your collection agency saying I've been handed over by you... again! I have an account from you showing a nil balance from December and I haven't used you at all between now and then. Melanie sent emails stating there is actually a credit on the account. You also couldn't be bothered to respond to emails. Again, I will not pay any account or collection fees for your error.
1 reply
17 months ago
Handed over incorrectly.... Again
So I got an email from you saying I've been handed over by Lancet again! I have an account from Lancet showing a nil balance from December. You were also copied in the emails stating the account has been paid in full. You also couldn't be bothered to respond to emails
0 replies
19 months ago
Incorrectly handed over
I've just received an sms stating that my account is being handed. I forwarded you an email last week (and you still rep**** acknowledging this) from the medical aid stating that the account will be paid during the next billing run. Why am I now being handed over? Please see that this is removed and that there is no mark against my name for your error. The reason it has taken so long for the medical aid to pay is because you submitted the claims under the wrong dependent codes and I had to fix it. See that this is corrected IMMEDIATLEY!
3 replies
26 months ago
Incorrect claim submission
A claim totalling around R5000 was submitted under the incorrect details. I have spoken to Thandeka Zulu in Feb and emailed her the correct dependent code, auth number, claim reference and practice numbers that were missing from the original claims (dated 18 to 29 Dec 2023) these were for tests done in hospital for my son. The claims have STILL not been corrected and submitted. I've spoken to the medical aid and they have said they have only received a corrected claim for 18 Dec. I am being bombarded with smses and emails about this account. Resubmit ASAP for payment
2 replies
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1 Star
5 (100%)