KC
Kim C
Active since Sep 2017
16
Reviews
0
Industries
Reviews
16 reviews7 months ago
Can't receive calls or smses. TOBI is useless
Hi, I am not receiving smses or phone calls. I called your helpline but TOBI is really useless! I have been calling for a week but there is nobody who can help me. Also, I previously had someone attempt to do a *****ulent sim swap on my number and requested that you set my number to only be able to perform a sim swap by bringing my ID into the store for this number, however I see that that has now been removed and anyone can do a sim swap on my number again. Please note that if there has been any *****ulent activity on any of my accounts I will hold Vodacom accountable. Your customer service is disgusting!!! I don't even know how you are going to call me to sort this out because whenever anyone calls they get a "number unavailable" message. FIX THIS!!!!!
106 replies
15 months ago
Handed over for a paid up account
I got an email from your collection agency saying I've been handed over by you... again! I have an account from you showing a nil balance from December and I haven't used you at all between now and then. Melanie sent emails stating there is actually a credit on the account. You also couldn't be bothered to respond to emails. Again, I will not pay any account or collection fees for your error.
56 replies
15 months ago
Handed over incorrectly.... Again
So I got an email from you saying I've been handed over by Lancet again! I have an account from Lancet showing a nil balance from December. You were also copied in the emails stating the account has been paid in full. You also couldn't be bothered to respond to emails
0 replies
17 months ago
Incorrectly handed over
I've just received an sms stating that my account is being handed. I forwarded you an email last week (and you still rep**** acknowledging this) from the medical aid stating that the account will be paid during the next billing run. Why am I now being handed over? Please see that this is removed and that there is no mark against my name for your error. The reason it has taken so long for the medical aid to pay is because you submitted the claims under the wrong dependent codes and I had to fix it. See that this is corrected IMMEDIATLEY!
168 replies
17 months ago
Non payment of Lancet account with no valid reason
I am still having an issue with an account for Lancet from December 2023 that has not been paid. I have provided reference numbers showing that the claim has been submitted (and queried) multiple times. I was told the claim was with the claim department, then PHA, then the claim department again and now PHA again. According to your brochure the yearly allowance for in hospital blood tests was R27000 in 2023. The account was for about R5000. Some background.... my newborn baby contracted Klebsiella while in hospital. These tests were necessary to diagnose and save his life. Pay the damn account already. Nearly 11 months later is absolutely pathetic!!!
71 replies
19 months ago
Card expiry and delivery
Hi Nedbank. You recently sent me an sms saying that my card expires in November. You then gave me an option to select "1" if I would like it to be delivered to a different branch. I selected that option within 20 minutes of receiving your message and I have had no further communication regarding what branch I would like my card delivered to. I no longer live in the same province as the branch you want to deliver it to. Please contact me to update the branch details!!!!!
0 replies
25 months ago
Incorrect claim submission
A claim totalling around R5000 was submitted under the incorrect details. I have spoken to Thandeka Zulu in Feb and emailed her the correct dependent code, auth number, claim reference and practice numbers that were missing from the original claims (dated 18 to 29 Dec 2023) these were for tests done in hospital for my son. The claims have STILL not been corrected and submitted. I've spoken to the medical aid and they have said they have only received a corrected claim for 18 Dec. I am being bombarded with smses and emails about this account. Resubmit ASAP for payment
124 replies
28 months ago
Not registering newborn as requested
On 21 December I emailed membermaint@bonitas to add my newborn son as a dependent on my medical aid. I sent in the paperwork with his details and a copy of his birth certificate and noted under "effective from" his date of birth which was 18 December. The subject line on my email was "newborn dependent registration". Not sure how much clearer the intent of my email could have been. I got a response this morning "pleased to inform you that your contact details have been updated" followed by my cell number and address. My son is still in hospital as I had to have an emergency c/section because the umbilical cord was wrapped around his neck and he was in distress when I got to the hospital. I do not need this drama right now. Do your jobs properly and learn to read what your clients are requesting from you! Fix this ASAP!!!!!
200 replies
34 months ago
No charity on contracted specialists
I'm on the Boncap option and need to see a gynaecologist for pregnancy. I submitted an application for authorisation for a network gynae and this was declined because they are non-network. Submitted another application for a gynae who was on the network specialist list published in November 2022(the most recent list I can find) and this was also declined due to them being "non-network" even though they are on the list. Both Drs were adamant that they are on the Boncap network.I was then sent a new "list" of network specialists from Bonitas, however the details given are incorrect! When I call the hospital to be transferred to the specialist I am told they are not working/consulting at that hospital but somewhere else. Where they are consulting is actually at a non-network hospital?!? I'm then told by Bonitas that I can still see the Dr however they will not pay the fees and I will be liable for all costs... Basically what they want is for you to see a network Dr at a non-network hospital so they will not be liable for costs. If you go onto this medical aid you will be able to see a gynaecologist and then you can give birth in their car! I understand that network specialists change yearly but the least the medical aid can do is keep updated lists of who is contracted,etc...
106 replies
45 months ago
Disappearing data????
Why am I using so much data? I bought myself 350mb at 9:54 this morning and at 9:56 got an sms that I have less than 57mb? I literally just went into Gmail to check an email with no attachments and no downloads. This is not the first time. To date, I have paid over R700 worth of data that 'DISAPPEARS' within minutes of buying it. You are nothing more than a thieving company that offers no value to consumers. I have sent numerous emails to you and had no response. Anybody reading this message, switch to Cell C. No issues like that with them.
268 replies
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