RA
Richard A
Active since Sep 2017
3
Reviews
0
Industries
Reviews
3 reviews86 months ago
Amazing service as usual
Have received great service from Outsurance as usual, an amanzing support system in place. Thank you!
56 replies
86 months ago
Poor service from iStore repairs due no escalation policy
Had a comedy of errors relating to my repair, has taken 20+ days with poor communication and constant follow up on my side. The lack of direct communication with stores is also highly impractical with broken communication between departments casing a poor customer experience due to having to repeat particulars on every manual follow-up request. As a business customer, items such as a Tax invoice should be second nature, unless a consumer-only target market is the desired segment. Escalation is another issue, as the coms centre does not have a policy in place that allows for direct resolution. Some feedback pertaining to this: "Please be advised that we currently based in Johannesburg contact centre and we communicate with store by escalating the request to the store as they do not have direct lines I'm sorry we have done our part as a contact centre." "You can send an email to ********** the email for you to send a complaint or escalate the issue."
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)