ET
Elmarie T
Active since Oct 2017
2
Reviews
0
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Reviews
2 reviews9 months ago
Excellent Service received from Kovilan Nagia.
Excellent Service received from Kovilan Nagia. Fast and efficient and I was kept in the loop.
53 replies
104 months ago
Disgusting Service - Their mistake is now my problem and for my cost
On 27 September 2017 I made a cash EFT payment to Multichoice as I have done every month for years, and on the same day a representative from their offices called me to activate a debit order. I informed the lady that I had just made a cash payment and if a debit order should be activated it should run only at the end of October 2017. The representative from Multichoice confirmed that the first debit will go off on 31 October 2017. Yesterday on the 2nd of October 2017 a debit order from Multichoice went off my account which means they were paid double this month as I made an EFT payment on 27 September 2017. When I called DSTV the call centre agent informed me that I have to go to the bank to reverse the debit order (which is now for my cost as the bank charges a fee for this as well as the time and effort to go there) or I can wait 7 to 14 days for them to reverse this. I then asked her to cancel my debit order and she informed me that she cannot do so as their systems are down. I then asked to be transferred to a supervisor. After holding the line for about 10 Minutes she cut me off. I am disgusted with this service. They make a mistake and now I should pay for it. I have had an operation and I am currently in a wheelchair with limited mobility and the company that steals my money now expects me to go an fix their mistake.
183 replies
Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)