VH
Verashni H
Active since Oct 2017
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Repeated attacks on customers by owner and chef
I'm quite startled by what just happened. I've visited this restaurant before and kept reading a book at the counter after eating with no problems. I've never been informed there is a policy that you have to order something every thirty minutes or leave, it's not told to you when you sit down or noted anywhere. I ordered a full breakfast, a beverage and a second drink which all arrived around 8:30. At around 10:30 I was told by a waitress about the policy. I asked for half an hour to pack up, pay the bill etc and offered to move to a smaller table while I did so. But at that point the head chef started shouting at me telling me to order or leave immediately. I tried to say I just needed a few minutes but she became increasingly aggressive and insulting. The owner came over and when he explained the policy I said I agreed but pointed out I just asked for some time to pack up. I also noted I had asked the waitress when I set down if I should move to a smaller table after eating and she said not to worry. For some reason me offering this info enraged him. He said I had interrupted him and started shouting and told me "Get the **** out!!" And several staff members came over threateningly and demanded I leave immediately. I had to stand awkwardly in a corner of the restaurant and try to pay my bill. I later tried to smooth things over with him but it wasn't successful. He first asked me to stay while he explained his side but as soon as I explained mine he again told me to leave again. I was so shocked but have since read other one star reviews of similar experiences on Google. The owner and his head chef are extremely volatile, angry people who seem to pick a fight with their customers weekly, if the reviews are anything to go by. If they have such a policy they should declare it up front. I don't know a single other restaurant in jhb that has such a policy or in this area. Two hours to eat is surely reasonable. I was doing a little work on my laptop and was planning on leaving soon after but would have left sooner had I known the rule. The escalation and aggression was completely unnecessary including the head chef and the owner telling me what a terrible person I am over this completely minor issue. It was beyond bizarre but in keeping with others experiences.
0 replies
20 months ago
Thanks to Naledi and co
I haven't always had the best experience with Discovery Insure, but this past time has surpassed my expectations, thanks to Naledi Oliphant who managed by claim initially. I had an accident and their subcontractor at Sky Towing, Simphiwe, also went out of his way to find me based on the tracker impact report, and Zimkhitha on the emergency desk at night was also super helpful. Thank you to the team for keeping us safe and keeping me updated.
53 replies
104 months ago
Terrible service: Avoid Johan and team at all costs
Johan and his team are not only lazy and unprofessional but ***ist and rude as well. His team installed skirting boards and painted them without using painting tape to protect our walls. This left white smears all along our gray walls even though I explicitly told them not to do that. I then called Johan repeatedly for three days to find a solution and left polite messages that he ignored. When I finally got through to him he shouted at me that he only worked with my husband and that I understood nothing and put the phone down on me. He could not explain why he did not use painting tape. His response was to shout at me and make it clear that he couldn't talk to me as a woman. Very concerningly he took the gray paint that we had used for our walls, using a different contractor, and touched up his mistakes without asking us. This is a massive problem as it affects the quality of our painted walls which was done using roller brushes, thus the touch ups show badly. He also severely delayed our renovations with his poor planning. Don't go near him.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)