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Bianca A

Active since Oct 2017

4

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0

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4 reviews

4 months ago

Defective Tommee Tippee Bottle After Microwave Sterilisation

I hope you are well. I am writing to raise a concern regarding a set of bottles we recently purchased for our newborn. We have been using the self-sterilisation method in the microwave during the day, carefully following the instructions provided on the packaging. Unfortunately, one of the bottles made a noticeable “popping” sound during the sterilisation process and has since become warped and misshapen. It is now skew and unable to stand upright on its own, making it unusable. This issue has only occurred with one bottle so far, while the others appear to be fine. We have followed all instructions correctly, including the recommended water levels and heating time, so we are concerned that this may be a defect with the bottle itself. For your reference, I have attached images of the affected Could you please advise on this matter? I would appreciate your guidance and a possible replacement for the defective bottle. Thank you for your assistance, and I look forward to your response. Kind regards,

0 replies

Coricraft Group

8 months ago

Lack of service

Extremely poor service received after ordering and paying in full for a couch from Coricraft. As a reputable brand, we expected a professional and reliable service; unfortunately, our experience has been quite the opposite. Since placing the order and making full payment, we received no proactive communication or updates regarding our delivery. Only after contacting the team ourselves was a delivery scheduled for yesterday. On the day of delivery, we repeatedly contacted the offices to request an estimated delivery time and were continually told that someone would “advise us.” After my fiancé called numerous times we were informed that the delivery team was in our area and would arrive within the next hour. They never arrived. During this process, we were also told by a staff member that “we are not the only clients,” which we fully understand; however, this does not justify the complete lack of communication or accountability. This morning, I them again and was told I would receive a call back shortly. After waiting over an hour with no response, I called again and requested to speak to a manager. I was told the manager was on another call and that I would receive a call back at 10:00. When no one contacted me by 10:15, I called again, only to be informed that the phone lines were closed between 10:00 and 10:30 for training. This raises the question as to why a call-back was promised during a time when the offices were not available. This has been, without exaggeration, one of the worst service delivery experiences I have encountered. The lack of communication, broken promises, and disregard for our time is unacceptable. I would strongly advise others to spend their money elsewhere.

1 reply

53 months ago

Pathetic Service !!!!!!!

Frustrating to say the least !!! I have been with Absa for close to 15 years and it just seems that nothing ever works. I have been in the Branch many times to fix my banking app and it would work for maybe a day or two and then I am locked out again. I am unable to do many payments hassle free. I have moved my rewards over to my cheque account more than 2 years ago however it shows I have 0 rand rewards which is impossible when I checked at ATM this morning which means this was never changed. I have made many calls for assistance and they refer me to the website or whatsapp line after I spend all my airtime calling them and the whatsapp line has had a technical issue for the past 2 months. Utterly disapointed in the service and will definitely be moving banks !!

1 reply

Virgin Active South Africa

107 months ago

cancellation of contract

I have had a few bad experiences with Virgin Active in the last year. I took out a 1 year contract last year in May. I went in about 4 months ago to pay the balance outstanding as I knew the contract would be done and I asked the consultant if after this I owe them anything she responded no ( and I dealt with more than one as I went into the gym to make my payments). Now I get a message saying i am 3 months in arrears. I am not paying this amount fro a contract that should no longer be valid as it is past a year and I have not made use of this membership within the last few months. I need this contract cancelled which should have been over after the year.

0 replies

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