BP
Bernd P
Active since Oct 2017
4
Reviews
0
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Reviews
4 reviews8 months ago
After-market support non-existent!
Solar Guru did the conversion of my existing geyser to a 20-tube solar collector early in 2023. I now have some issues with the installation, which I want them to investigate (I accept that I will need to pay for this call-out service outside the warranty period); I sent them two emails already last week (three different email addresses were copied in the request), and no one has even bothered to respond to any of my requests.
0 replies
79 months ago
Vitality Active Rewards - MAKRO voucher - BE CAREFUL!!!
Be careful when using your Discovery Vitality Active Rewards points to buy a R250 MAKRO store voucher!!! I have purchased 2x of these vouchers using my Vitality Active Rewards points last month. First voucher worked 100% when I paid at the MAKRO store checkout - a week later I wanted to use the 2nd voucher on another purchase, only for this to be declined. Using the same MAKRO store cared registered under my name. I have already sent two queries (one via phone, one via app) to Discovery Vitality to advise me why I can't use the 2nd voucher - to date, no one has even bothered to come back to me to resolve this matter. If the 2nd voucher is invalid (which Discovery hasn't explained to me yet), do I get my 250 x Vitality Active Rewards Points back? I'm not being perry about the R250 I now lost - it's about the principle that Discovery Vitality doesn't bother to look after their customer's interest, especially one like myself who keeps healthy by being active (Diamond status for the last 5+ years)!
210 replies
82 months ago
Online PAYU credit card payment not reflecting against my account
I make monthly subscription payments via DSTV's online credit card facility, where they direct you via PAYU for payment. Paid my July subscription on Sunday (30th June) - payment went off my credit card, but hasn't reflected against my DSTV account. For more than a week already, I approached DSTV to look into this matter (phone calls & emails) - sent 6x different emails with proof of payments from my credit card statement to them already highlighting the payment made ... now more than a week later today, still not resolved. By Saturday (6th July) I made a SECOND payment via PAYU in order for DSTV not to disconnect my subscription, which they will happily do without taking the pending payment issue into consideration, by sending me sms'es to make a payment. So, lets add R904 + R904 ... this totals R1808 ... today I get an email back from DSTV saying they see I paid R904 (yes, you're seeing the second payment from 6th July) and say everything is now in order on their side .... THIS IS NOT THE ISSUE!!! I need to get my first payment to reflect against my account ... in other words, July subscription paid in full already, and there there should be another R904 credit against my account now ... how difficult is it to understand this? DSTV - you have a SERIOUS problem with your online PAYU facility if payments are made by customers, and it doesn't reflect on your side ... meanwhile, customer's money already sits in your bank account, and you don't seem to want to make any sincere effort to help customers resolve this! So if you don't credit me, it means you stole my money!!!
0 replies
103 months ago
PAYU subscription payment not reflecting against DSTV account, but deducted from credit card
I make my monthly subscription payments via DSTV's self service website (https://selfservice.dstv.com/) using my credit card. They have a credit card payment facility called PAYU - have been using this payment method for years before. Last month I made a payment to DSTV via PAYU, credit card confirmation (security procedure) was successful, and the transaction via PAYU acknowledged this as successful, and then takes you back to the landing screen - HOWEVER, this payment didn't reflect against my DSTV account. Two days later I was able to confirm that this payment (amount) was deducted against my credit card with statement description "MULTICHOICE MOBI PAY" - scanned a copy of this statement, and have sent it to ********** and ********** a number of times already - every time they reply to my email and ask for proof of payment ... the Billing & Collections department have ZERO interest in passing this credit against my DSTV account. Just need to add - had the same thing happen to me during July - went through the same procedure, provided them with proof of payment by sending them a statement indicating that the payment went through - eventually they passed the credit to me in August ... now exactly the same thing happened more than two months later, and now they refuse to pass this credit back against my account. I am getting continuous resistance, and they don't seem to have the mental capability in looking into this matter and helping their customer to resolve this - they are just a bunch of crooks who steal their customer's money!!! I have spoken over the phone and emailed so many different people at DSTV over the last three weeks - one person has actually verbally acknowledge to me that other customers are experiencing the same payment issues with PAYU facility, and that they will look into this and come back to me ... now, three weeks later since I raised this issue, they go full circle and ask me for proof of payment (don't even identify themselves in person - just write me "snotty" emails in return).
258 replies
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4 (100%)