TL
Taryn L
Active since Oct 2017
3
Reviews
0
Industries
Reviews
3 reviews70 months ago
Refund or Delivery of items paid for!!!
On the 27 of February 2020, I ordered 70 x JBL Tune 500BT Headphones through George & Noni & My Digital Store. Full payment was made to them on the 6th of March 2020 for an amount of R48 685.00. On the 11th of March 2020, I followed up on delivery & was told that there was a backlog on JBL's side and they would receive stock on the 16th of March. On the 24th of March 2020, I was informed that they still had not received the stock and then the country went into lockdown from the 26th of March. On the 1st of June 2020, I contacted Noni re: the order & was informed that they had not received the stock from JBL, but that they would receive the stock by the 26th of June. On the 29th of June, I sent a follow-up mail to Noni to query the order, but no response has been received as yet. I have tried calling the landline number - 010-109-5094, but the number is engaged. I have also tried calling George the manager on his cell - 082-822-2619, but he doesn't answer his phone. I urgently need to take delivery of these items and must say that I'm appalled by the fact that full money has been paid, but the goods have not been received & no-one has had the decency to get back to me with the status of the order.
105 replies
84 months ago
On-Line Department - NO SERVICE BEING RECEIVED!!!!!!!!!
My husband took out a Telkom cellphone contract for my son 2 years ago. The contract is up for renewal, so on the 21st of April they went into the Telkom Eastgate branch to apply for an early upgrade. The phone they were interested in wasn't available in store, so they were advised by the consultant that they needed to apply on-line, which they did there & then in the store. It is now almost 7 weeks later and we are no closer in finding out what the status of the order is. We keep phoning the 10213 sales call centre @ least 3 to 4 times a week. When we get through to a consultant, they transfer us to the upgrade / renewal department who then inform us that they will get someone from the on-line department to call us BUT WE NEVER RECEIVE A PHONE CALL!! We have also resorted to sending emails to follow-up, but we just get an automated response saying that someone will contact us, but no-one ever does!! Our son is a student, who is living away from home in Pretoria and desperately needs a new phone, as the old handset he got with his initial contact is not charging properly, so his phone will say that it's 80% charged, but within 5 minutes, it's down to 1% or just dies on him. It is really not safe for him to be away from home with an unreliable device, what if he was in some sort of situation or he needed to get hold of us in an emergency, he can't do so!!!!! We are sick & tired of being passed from pillar to post with NO RESOLUTION. My husband works for a corporate & this constant follow-up is taking a lot of time out of his week to do. I have even resorted to following up, but I get told that I'm not the account holder, so they can't give me any information! Even though I've told them that all I'm doing is following up on the order, I'm not wanting to order something new!! I honestly don't know how the on-line department operates. We've asked for a direct contact number every time we've phoned the 10213 number but they tell us that they need to send an email to the On-line department, who will contact us, as they don't have a telephone number for us to phone!!! How does any business operate without a contact number for specific departments?? I cannot believe that it's been 7 weeks & we're no closer to getting this resolved. Can you please assist us in trying to get an answer from Telkom. The order we placed was for a FREEME 1G - incl. iPhone 8 256gig for R400 per month.
0 replies
103 months ago
Lack of Assistance to Complaint
On the 19th of October my landline & ADSL line went dead. I called Telkom @ 11:10 to report the fault & was given a reference number: ********** 1017. I called the call centre @ 08:00 this morning (23/10) & was told that they had only assigned it to a technician on the 21st of October (almost 2 days later). I was told that the technician would contact me to make arrangements to come & resolve the problem. I called the call centre @ 13:43 again (23/10) & was told that the technician that was assigned to my fault was busy with faulty cable replacement & that he will have to re-assign it to another technician, which will only be done tomorrow - 24/10. I told the representative that I spoke to that this was unacceptable & asked to speak to his manager, to which he replied that he wasn't there. He said that he (the representative) would send an email to the technician to remind him that he needs to re-allocate this fault to someone else. I then asked him if he (rep) was going to follow-up to make sure that the technician did what he said he was going to do & his response was "no, it's not my job!!!!!" On ALL 3 of my calls, I explained to the call centre rep that I work from home & that it was imperative that my landline & ADSL line are restored, in order for me to work. If I can't work I don't get paid. I find this extremely frustrating, as I think I've been more than patient! What's frustrating me even more is that the exact same thing happened on the 5th of May this year & it took Telkom 10 days to restore my line. Again, in this time, I wasn't able to earn money because no landline / ADSL no work = no pay. It also seems as though the technician's aren't doing their jobs properly, because I don't see why the same problem would occur 5 months later. I'm appealing to you to assist me in getting this issue resolved asap.
61 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)