SA
Shameem A
Active since Nov 2017
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Mweb and mtn are big rogues taking more than we pay for
I am very disappointed with mweb i took an LTE product because i couldnt get fibre. My debits are set to go off every month on the 1st, it does go off on the 2nd. Then every month around 10th i see a new invoice. My account was paid via debit and i received a message saying i am in arrears and need to pay again. Then calling them i am waiting 3 or 4 hours on the line to speak to thwir agents nobody is available at all. I am tired of this. How can mweb send me an sms or put me in arrears when my account is paid all the time.
0 replies
6 months ago
Mweb services are pathetic, they should not be allowed to be operating
Hi, today i tried calling mweb as i have mweb openserve. I am moving homes and the place i am moving too has new complexes. I was taken by surprise after speaking to the mweb customer services, sales, support i was going to every department with no proper explanation. They kept telling me they cant find the address i said there is vuma in the area i had to call the complex manager, they kept asking for the complex name. The complex doesnt have a name as it is behind the shopping complex. On the map it was showing the older units and not the newer ones which i was told it will be needed to register a new address. A coloured speaking guy eventually took my call. He refused to let me talk and tell him it is picking up the othwr units besides my newer unit that i am moving into. He kept cutting me off,it was such a rude response, he never stopped being rude to me on that call, i eventually started getting frustrated as i kept repeating myself but seemed to be going nowhere. The complex does not have a name but i screenshot the flat on google maps and even sent it to an agent who first tried to help me showing them the complex is behind the shopping complex. I had to even call the complex manager whom i was liaising with to put my deposit. The agent kept responding saying he hated estate agents as they just want to sell the property and not looking at other aspects of whats needed to load fibre. I really tried to keep my cool. The address the property manager had given me i managed to choose my unit 46. And put an order through for vuma to be loaded on there. The order was successful. But because i told the guy i put the order through he went and lodged a ticket about me to Vuma. Then vuma sent me an email saying my order is on hold due to impeding my address or location. I was disoriented by this call and by the way this guy kept speaking abruptly. When i told him he is not letting me speak he came back with a sarcastic comment saying i am letting you speak but you are not gonna get anywhere he told me i will realize that i will not be able to get fibre. But i said the order went through on the system with the correct address. He ensured he lodge a ticket to vuma. I am very upset with the services and rude speaking from mweb agents that answrred thhat call. That guy was the rudest. I am hoping to be called by a higher in charge person of mweb so i can give them my details so they can pull the call log out as all calls are recorded. He should not be allowed to speak to customers. I am a customers for years now with mweb but to be treated like this was such a horrible thing to go through.
0 replies
11 months ago
ONEPLAN INSURANCE IS FULL OF BULL**** - DO NOT TAKE IT
Hi, i took a one plan insurance on the 7th of May 2025. I tried cancelling this morning on 15th May 2025. I was rudely told the debits will still be going off and will only be stopped on July 1st 2025, with no refunds to me. i did not use oneplsn service and i will not even recommend this company to anybody. One plan is rogue company, they still want to debit me of R1128.65for 2 more months because i cancelled. my question was if i did not use their services not 1 bit of it whats the need to still debit me???? they tell me its part of a contractual agreement, when i did not sign any contract. the customer care manager Reynolan, then turns around and tells me it was a telephonic contractual agreement, i said since when does a telephonic contractual agreement happen? i did not use your stupid service to be treated like this... he says its just how it works. i did not appreciate talking to one plan this morning & they are a waste of your time, if you planning on taking their medical insurance then DONT. i am a single mother and must still lose out R1128.65 for two months on a service i did not sign. i even swore the guy cause i said no such thing as a contract agreement via telephone, & two month of youll debiting my account i must just be okay with it. i even asked him would he like that amount to go out of his salary he said no but theres nothing he can do because of a contractual agreement. i need help on this matter, i did not appreciate the way they dealt with this matter and being absolutely rude and obnoxious. ONEPLAN SUCKS.
285 replies
24 months ago
Unsatisfied with my wifi installation into my neighbors yard & webafrica mweb vima wants me to pay a fee
Hi i have my wifi with Webafrica mweb for quite sometime now. When Vums came to install my wifi they put my line into the neighbore pipe with their wifi line. I had no idea of the incident asi was at work ane didnt know they had put my line into the Neighbors wifi piping. As of few months back my neighbors wrre using a TLB and hit my line when they removed sand from their yard. I am now being asked to pay a re-installation fee , which is happening constantly. The neighbors keep hiting my temporary line and says they wont even pay for my line to be mobed because its mine. Its like the 4th my line has been hit in their yard and i am getting no help from VUMA/ MWEB /WEBAFRICA.. i cant be asked to pay a fee when it wasthe vuma or webafrica people whom did the wrong installation. I am tired and i hooe z manager call me from VUma Webafrica.
0 replies
103 months ago
Stylerush hair straightener
Hello, I'm really so disappointed with this salon as they have no business etiquette or any kind of proper morals to give us as consumers a new straightener if the one I bought isn't working any longer. The straightener I bought was a "Stylerush" I paid R1500.00 cash for it last year on November 4th 2016 with a 1 year warranty. This salon took my straightener in on the 11th of October 2017 to fix it because I mentioned my straightener went off for like 10 seconds. It sounded as if it was sparkling inside the straightener and this stylerush wasn't as hot as it setted when I first bought it, it seemed warm as I set my hair. When I received the straightener on 18 October 2017... the straightener had glue which is still on the straightener and I said to myself okay they fixed it.I then washed my hair and setted my hair the plates was so loose and it felt like it was just not setting my hair or maybe like a cheap straightener where you have to straighten a set of hair over 5 times.... I then called them and told them they made it worst so they said I must send it back in, I got really upset and told them to replace the straightener as it's on warranty and they aren't fixing it as it should be fixed. They refuse to replace it but keep telling me it's working. The manager whose name is Vincent told me they didn't tamper with my straightener at first they just put it on to see if it's working and don't open the unit. I said if they didn't open it why is it springing and why is there glue stuck on to it they kept telling me they didn't tamper with it. I then sent an email because they weren't calling me they kept telling me I must contact the manager Vincent, but he gives me these long stories & I am telling him the unit is not like how it was before it not setting my hair like it used too set it.. he says I must bring it and they want to set it, I went to the salon he wasn't in and I couldn't wait, so they told me to take it and use it and if it not working I must call them, they don't seem to contact me via telephone but only by emails... I then said the straightener is still the same. & I will send a video of me setting my hair, their response was I must come back to the salon to speak to Vincent and let them set my hair.... they don't want to believe me and keep making excuses of exchanging such an expensive straightener as I can't afford another one and don't want to go and get more problems with it after the warranty is finished. I'm so tired of talking to them & I don't know what else to say to them cause everything I say, they turn it around and make me seem like a liar. The unit is expensive..... it took me along time to save that money and go and buy the straightener so I really don't expect this kind of treatment from such a upmarket salon!!!!
0 replies
Review Distribution
5 Star
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1 Star
5 (100%)