PV
Paul V
Active since Nov 2017
4
Reviews
0
Industries
Reviews
4 reviews56 months ago
Shoddy lame excuses and dropped calls
Struggling with Momentum Investo since the 8 August to complete a simple process to do complete applying for a SARS Tax directive which takes 48 hours to complete. When calling the useless contact centre and all one gets that they need to apply for a tax directive and will the agent will speak to their manager to speed up the process. This is the same lame excuse when gets when calling and then to make matters worse the call then drops and when you one back one gets another agent and then the long process of verification takes place and then one has to explain the whole process again. Struggling with Momentum Investo since the 8 August to complete a simple process to do complete applying for a SARS Tax directive which takes 48 hours to complete. When calling the useless contact centre and all one gets that the same answer that they still need to apply for a tax directive. The agent then promises to speak to their manager to speed up the process. This is the same lame excuse when gets when calling each day and then to make matters worse the call drops when one asks for the agent to take ownership and put them in a situation where they have to answer difficult questions. When you call back one gets another agent and then the long process of verification takes place and then one has to explain the whole process again. What happened to the days when an agent takes responsibility and follows the process through and takes the initiative to call the customer back or even drop an email. This is like dealing with a foreign call centre where queries land up in a massive black hole. Come Momentum Investo you want to be a leading African brand but your are need to improve how good feedback to your investors.
318 replies
57 months ago
Lack of responsibility and ownership with systems that don't work.
I am struggling to sign up with Momentum Health for the last 10 days. I completed the Online Application form and when one gets to final step after the T&C's and click on the submit button there is no receipt that the form has been accepted. One can click on submit a number of times and one can call 0860 117 859 and the agent can confirm that they haven't received the completed application form. When one calls the new business direct number 0126753545 the number just rings and one has to leave a voice message. When calling Health various numbers and even leaving a text message nobody accepts responsibility for the issue and one just gets transfered from one department to the next. Calls get dropped while chatting to agents and why provide a chat option after leaving ones details nobody bothers to send an email or even call back. This is like dealing with an organization that doesn't have its act together to handle online applications and has to resort to completing an 18 page application form. We live in modern times were there should be no issues with online applications with quick turnaround times for new business and imagine now that I am struggling to sign up and what will happen going forward once a member is this going to be the customer expierence?
53 replies
83 months ago
Update ITC profile
On my ITC profile it still shows that there is an outstanding balance and I have been struggling for the last 6 months for the accounts department to show that there is a Zero balance plus that the account is closed as they are no longer in business. They don't answer their phones and did manage to receive a response via email that they will rectify my profile but this hasn't happened. One can send a number of follow up emails but with no response and even faxing doesn't help at all. Extremely frustrating with any of the email addresses linked to Sifcoretail.com in order to resolve a simple issue.
0 replies
102 months ago
Recovery of excess from other insurance company after accident
Kept in the loop by the Leanne Forder regarding the recovery of my access and on the success which I thought was a long drawn out process but she managed to achieve this in 3 months.
61 replies
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1 Star
3 (75%)