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Sohaana S
Active since Nov 2017
2
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Reviews
2 reviews102 months ago
ARROGANT UNPROFESSIONAL UNRELIABLE EMSY AND MIKE
Emsy (technician) failed to update me for 3 days after my fridge was promised to be repaired. I called to say that i am disappointed with his service, w hereafter he started screaming saying that I must "just wait" and that there's nothing he can do and he has no problem cancelling my order. Upon asking if he would allow me to speak he said No cause he is not going to listen and take the blame as the part takes long to arrive........shocked at this (I have never been screamed at by someone I am paying for a service) I called the office to complain. After promising to follow up and call back I was not surprised to not receive a call (Mike made me wait 2 days for a 2 line e-mail to my insurer advising of the fault on the fridge). Bottom line is that this company just doesn't care about customer service. They actually don't have any control over the actions of their technicians (I wonder if they are even properly qualified or verified). I was told by Mike at the office that Emsy was calling me all the time but couldn't tell me when Emsy had called, when i probed he instead asked me if I want my fridge fixed or not!!! When you think that you are doing favors for people who are paying you.....you've got serious problems. Anyway I am glad not to let such negativity into my home........imagine a screaming ranting technician with no accountable or responsibility for his actions in my home......good luck to this company for the future as I will make sure I tell everyone I know about this service.
0 replies
102 months ago
ARROGANT UNPROFESSIONAL UNRELIABLE EMSY AND MIKE
Emsy (technician) failed to update me for 3 days after my fridge was promised to be repaired. I called to say that i am disappointed with his service, w hereafter he started screaming saying that I must "just wait" and that there's nothing he can do and he has no problem cancelling my order. Upon asking if he would allow me to speak he said No cause he is not going to listen and take the blame as the part takes long to arrive........shocked at this (I have never been screamed at by someone I am paying for a service) I called the office to complain. After promising to follow up and call back I was not surprised to not receive a call (Mike made me wait 2 days for a 2 line e-mail to my insurer advising of the fault on the fridge). Bottom line is that this company just doesn't care about customer service. They actually don't have any control over the actions of their technicians (I wonder if they are even properly qualified or verified). I was told by Mike at the office that Emsy was calling me all the time but couldn't tell me when Emsy had called, when i probed he instead asked me if I want my fridge fixed or not!!! When you think that you are doing favors for people who are paying you.....you've got serious problems. Anyway I am glad not to let such negativity into my home........imagine a screaming ranting technician with no accountable or responsibility for his actions in my home......good luck to this company for the future as I will make sure I tell everyone I know about this service.
0 replies
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4 Star
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3 Star
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2 Star
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1 Star
2 (100%)