ZM
zonti M
Active since Nov 2017
4
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Reviews
4 reviews100 months ago
bad service and recist
Don't ever use the sevices of sms portal the call centre lady or billing accounts by the name of Elize she's Very rude and recist they thought the card that I used was not mine they refused my application and they ask me to wait for 10 days to get my refund; the service is shocking trust me u don't want to experience what I have gone through.
0 replies
102 months ago
They can't release the hold on my account
After numerous complaints with fnb trying remove a block on my account suddenly after 4pm today the 6k was withdrawn out of my account question is how did they manage to do so cause I don't have a card with me Ive cancelled it and my I'd is not in my possession. Surely one of their staff members took an advantage. This is the same branch that put a hold on my account. I need this matter to be resolve or I'm going to open a fraud case for FNB.
105 replies
102 months ago
bad service
This is the 2nd complain in 1 week on the 21 I went to the butterworth branch to cancel my cellphone banking due to my personal re seasons then yesterday I was at the branch again to verify myself to reopen my line .It went well they did the online finger and today I realise that my account is on hold I don't know why is that. I need some one to resolve this. I don't want to deal with the butterworth staff again I don't even want their call. I'm not around to verify my self again fnb should make a plan to open my account.
105 replies
102 months ago
funds reversed back in to my account
I've made 2 transfers on the 17th for an amount of 68000 and 35800 the other one was meant for capitec and I've noticed that both amounts were reversed back to my account. I called fnb trying to establish the problem. That's when I was advised that Thato from Smart Lock department reversed the money reason being he tried to call me to confirm the funds; the problem is I didn't see any missed calls from any one around that time. I know at times I will have a network problem. I'm available to confirm my transfer. I will be waiting for that call. To compliment Pearl from Fraud Department she was very helpful cause she called me back to assist. Thanks Pearl.
61 replies
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1 Star
4 (100%)