RM
Robert M
Active since Nov 2017
14
Reviews
0
Industries
Reviews
14 reviews35 months ago
No service or systems in place
This company doesn't even deserve a star. Rather invest your money else. You can't even get through to speak to an agent.I called last week and requested a call back, as long call waiting times and no call back to date. I sent an email last week, no feedback. Logged a complaint on the app and the agent rep**** cc'd me in the email requesting team to respond,yet no response. I called the call centre again today 30 minutes and no answer. Pathetic no service as all.Its not hard to respond to an email I'm sure you should have teams working on responding to mails with answers not referring me to nothing. Mrs S Mayer
53 replies
35 months ago
Failure to remove negative information
Good day I've been trying to get my name clear for the better part of 2+ years I've got my clearance certificate from liddle & Associates myself and Quinton have mailed all the Credit bureaus months ago asking that I get removed from the bureau but nothing has happened I keep getting declined everywhere even though I ow nobody anything. Please I'm desperate for help it's affecting me in a really negative way. My information(Robert Mayer) Raeezmayer88@gmail.com Regards Robert Mayer
0 replies
42 months ago
Harassment
I've been doing my shopping for years at plumstead checkers love the store it's always clean friendly staff but I've been approached on numerous occasions either at the entrance of this store or while doing shopping by people begging for money I had my wife and daughter with me on the 2nd November and we were approached again by a guy he was so persistent that it made myself and wife feel really uncomfortable and some weird guy following us around in the store for that reason I won't be going to do my shopping any longer there nothing against the shop I just want to go about my business and leave not be harassed and followed.
0 replies
49 months ago
Terrible service no Fibre for 2days
Due to loadshedding I've been with out Fibre for 2days already and to top it all off we all work from home and are reliant on the internet I contact my sp afrihost spoke to 3 people firstly neom I was informed to reboot the router then reset the router which I did still not working then I was advised to remove the ac power cable did it still not working this is really poor service I've also recieved a service request number Provisioning logged: ISP-728632 saying it's logged with vumatel and it can take another 48hrs I work in this industry and I know it can't take that long to configure a router high disappointed in this have always kept afrihost and vumatel in high regard...
0 replies
49 months ago
No Fibre connection for 2 days already
Due to loadshedding I've been with out Fibre for 2days already and to top it all off we all work from home and are reliant on the internet I contact my sp afrihost spoke to 3 people firstly neom I was informed to reboot the router then reset the router which I did still not working then I was advised to remove the ac power cable did it still not working this is really poor service I've also recieved a service request number Provisioning logged: ISP-728632 saying it's logged with vumatel and it can take another 48hrs I work in this industry and I know it can't take that long to configure a router high disappointed in this have always kept afrihost and vumatel in high regard...
0 replies
50 months ago
Missing deposit and credit
I've been waiting to get my deposit back from telkom for almost 3 years already I keep calling and keep getting references number after reference number or being told in 48hrs I'll recieve my deposit and credit owed paid back to me I've sent a lady my bank account details copy of my ID and yet nothing month after month I recieve a email from telkom telling me I'm in credit the latest ref no I recieved is 62020784 its weird how these company's blacklist you when you ow them money but as soon as they ow you money they get away with it telkom ceo should really look at sorting out there aftersale service that's why so many people are leaving telkom because of the terrible service they recieve...
0 replies
58 months ago
Dismal service for the city of cape Town
My power and 4 other people's power in our complex in plumstead has been off since the 23rd I've lodge a complaint with the city of cape Town electricity department and got a reference number 9111127734 and been informed they working on it its unacceptable that we as paying clients have been out of power for more than 24hrs it's inhumane and unacceptable my meat in the fridge will most likely have to be thrown away and all I get from them is we working on it we pay for electricity usages don't treat us like you doing us a favor theres something called rates and taxes I'll be taking this further
0 replies
77 months ago
Over a week to get replacement window
Replacement of broken back window. I would like to to bring to your attention the poor quality service I am receiving from your affiliated company Pg glass. I put through my claim on Saturday 07/12/2019 and I had faith things would run smoothly as you were efficient.Since dealing with Pg glass from branch level it has been awful. The call centre agent said it needs to be ordered and I will get a call from the branch.I called the branch myself to be pro-active and the lady said I need to wait on the order and was told by the lady possibley Friday 13/12/2019. I asked about temp window and was told I Need to pay.I told her I have insurance so if I dont pay I need to drive with no window for almost a week and she said I can come in for a temp plastic cover.(amazed I needed to ask for something when they are the specialists and they are awaiting the order).I will understand if it takes 2 business days for the order but really almost a week with no window surley I'm vulnerable as the car is now much more easier accessible to crooks. Then Monday 09/12/2019 I called into outsurance to mention I'm not happy waiting so long and the agent didnt seem too understanding(that's a first from outsurance).I again then called Pg glass myself to find out what's happening.The same lady that I had to ask about temp cover told me my window has arrived and I can come in. To my disappointment it was a mistake by the lady and there is no glass and I'm annoyed coming to the branch for nothing. Then Belinda apologised the for error and offered me discount on the excess.She said they are still waiting for the delivery it should be rèady Friday.The manager Nuraan over hears and chips in saying she will get the glass herself and it was mentioned as we were talking that it should have a smash & grab tint as that is mentioned on the documents Belinda had in her hand. Then Friday 13/12/2019 arrives I call in to follow up, as I had not heard from the branch.The lady that answers not sure of her name as she seems so lost as always,I asked to speak to Belinda and said she that the window will be there by 2pm as the manager Nuraan is collecting it from Parrow and that 2pm it will be load shedding in the area.Stating the window can still be fitted however they won't be able to vacuum,which I said was fine. Then I get to pg glass after 3pm.The guy doing the job and the lady said they can install window but cant vacuum I said it fine and then he said the glass in panel needs to be cleared too and I can come back.I said I dont mind waiting as the power will be going on after 4pm.I wanted the job to be done as I dont want to return since they close at 5pm. As I'm sitting there over 30 minutes already the manager informs me that I need to come back on Tuesday 17/12/2019 as the person that does the tint is not there and she did not know I needed the tint(clearly u can see all the windows on my car has tint and its stated on the documents which was mentioned on Monday.She offered to come to my place Tuesday 17/12/2019 if there is a power supply which there isnt ,as I live on a complex.This means I now need to drive back to pg glass ,this is insanely bad service.Almost 2 weeks to get my window sorted by a company that SPECIALIZES with glass. There is a lack of Transparency,communication, time value of your customer and knowing what must be done for your customer. I have been just over a year an outsurance client. My first claim and I'm irrately disspointed in the lengthy poor process.My faith in outsurance and pg glass is zero.When my premium was collected it was not a lengthy long wait all the funds were there.
122 replies
102 months ago
WORST SERVICE EVER BY TELKOM
I ordered a adsl on the 4th November and I'm still waiting it was sent to the cables department on the 15 November and when I phoned in on the 22ND I was told they still waiting on stock I contacted telkom agen on the 29th of November just to be told they still waiting on stock for the cables to be repaired THIS IS UNACCEPTABLE SERVICE NO COMMUNICATION I HAVE TO KEEP CALLING IN ASKING FOR FEED BACK AND ALL I EVER GET AS A ANSWER THEY CANT TELL ME WHEN THIS IS GONNA BE FIXED , WE APOLOGIZE, IM TIRED OF APOLOGIES I WANT SOMEONE AT TELKOM TO OWN UP AND TAKE RESPONSIBILITY FOR THIS ALL I WANT ARE DATES SURELY THATS NOT TO MUCH TO ASK, how long do I have to wait before the cables department get the cables required to do the job as I don't know who is the technician there's no contact number for the cables department PLEASE ASSIST ME WITH this I keep getting reference numbers and no feed back..
0 replies
102 months ago
(SIPHO MASEKO TELKOM CEO) (CEO BRIAN ARMSTRONG)
This is my 4th post on telkom still waiting for my line to be installed NEVER HEAR BACK FROM THEM THEY QUICK TO TAKE YOUR MONEY BUT THEY CANT DELIVER ANY SERVICE as a first time client it just doesn't look like telkom gives a **** about service all I ever get is a reference number we apologize we will get back to you nobody can answer your questions THATS NOT GOOD ENOUGH DO YOUR JOB AND COMMUNICATE AS YOU ARE A COMMUNICATION COMPANY AFTER ALL hard to believe but it's true all I want are dates for my installation as I'm in need of internet get someone to fix the line and install my adsl line as per our agreement or I will proceed to take this even further as I'm tired of being given the round around and phoning after telkom I ordered it on the 4th already installation was scheduled for the 15th and we already on the 26 as a client I'm tired of waiting if I could I'd do the job myself
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
13 (92.85714285714286%)