BW
Brett W
Active since Nov 2017
69
Reviews
0
Industries
Reviews
69 reviews1 month ago
Money making scheme? Imaginary windscreen chips
Sent a complaint via their whatsapp line, no response as expected. Previously, when we dropped our vehicle off for a service, the service advisor called and said the windscreen had chips which they could repair for R4xx. We told them to go ahead, and on collection I asked them to show me where the chips were as we hadn't noticed them, they couldn't. Last week we dropped our vehicle off at Table View - and once again, they called for an extra R4xx odd for chips in the windscreen - but this time we told them to leave it and we'll have our insurance handle it. (this is after we replaced the entire windscreen because of an actual crack) On receiving the vehicle back, I could see no chips, but - lodged an insurance claim anyway - Glasfit came out, and also couldn't find any of the supposed chips. Is this a money making scheme? Why has it only happened when my wife drops off her vehicle? Mine was in for a service just over a month ago with two clearly visible chips, yet no call. How are we supposed to trust dealerships like this when they phone to tell you your brakes, etc are due for replacement?
4 replies
2 months ago
Move to contract, CLI not working
Last week I moved my number from prepaid to a topup contract, since then CLI has not worked. Yesterday I called the call center and after over 15 minutes I was told it was enabled - yet it is still not working and I am missing calls because hidden numbers are blocked. How do I get this enabled, without spending another 15 minutes trying to get through to someone who can actually help?
2 replies
5 months ago
How do you treat new business like this?
How is Vodacom's service still so poor? I filled in my details for a new contract on Thursday last week - it error'd out after putting in my ID Number and Cellphone number - I was told I'd be contacted within 24 hours. Nothing. I tried to get help via Facebook messenger - kept getting asked for information I'd already provided. (e.g. a screenshot of the deal I was applying for was requested directly after I provided the screenshot). Eventually I was told I'd be contacted, again within 24 hours - I received an email and sms to this affect - again nothing. How do you treat potential new business this way? Vodacom is my preferred network for coverage - but today I apply to other networks.
5 replies
6 months ago
Perfect example of good service
Great service from Sean, responsive to emails - ordered a printer last week Friday - delivered today - installed and running
0 replies
6 months ago
You will not get your order, or a proper refund.
Do not use this company, trust the reviews here. I ordered on 4 December based on their delivery timelines - they marked the order as complete - and sent an email stating the order was on the way - but nothing received. I eventually got a response from them that they don't have stock - I subsequently asked for a refund. A week later, and nothing, and looking from the complaints here, its the norm. I have now received an apparent proof of payment for a partial refund. They want to charge me a fee for them not providing what they claimed was in stock. Going to proceed with a consumer commission complaint - this company's tactics are not on
0 replies
8 months ago
Money not safe from *****?
Reporting a *****ulent transaction on my account on 21 September, my card was stopped and replaced Afterwards the individual transaction became two. Communication from Investec has been poor. I've been told my money is safe and the transactions are cancelled, when I responded that they still reflected on my account, I got a response the retailer now has till the 1st of October and it will be done by then. Today, it's still not done, and no response from Investec. I've read recently online how your service has deteriorated, and now I have first hand experience. My banker is copied on all emails. Six so far. He's made no effort. I've raised this before. I have no idea why he's on my account. You'll only hear from him if it relates to new finance deals.
6 replies
9 months ago
You don't deliver - try blame me - then try cheat me out of my refund?
I ordered online on 10 September for a total of R1,348.00 - 2-5 days delivery. After 6 days of nothing, I email info to find out where my order is. I get a call from head-office all apologetic - they'll resolve it - I then get a call from Patrick (I think from Tygerberg) saying they don't have stock - and that I ordered from the wrong store - I must order from a store closer to me. 1. I did not order from Tygerberg - I did not select a store when ordering. I just ordered the item on the website. I double checked, you can do that without selecting a store. 2. If there is no stock - and you're not prepared to deliver to the area I'm in - what was the plan? To just keep my money? I told Patrick to cancel the order as I'm not going to struggle ordering online anymore - there is always an issue. I also emailed info again (1FPSI) stating the above - and requesting the online profile be closed - I'm not interested in your online services. I've tried more than once, its aways a problem. No response. I subsequently received an email that my order is cancelled with a PARTIAL refund of R1,228.00 - I responded to this saying I expect a full refund - I cannot be penalized for your service failures. 1. No stock. 2. Apparently assigning it to wrong store 3. Not delivering in the time specified. I responded to above stating that I expect a full refund(1FUM9) - not a partial refund - and as expected from Builders Warehouse. No response. How many service failures can you have on one order? I'd like confirmation that my entire order is being refunded, and I'd like confirmation that you have removed my details from your online platform. I won't use it again, and do not want you spamming me.
3 replies
9 months ago
megsApp - blatant dishonesty
I use their sims for data, they don't give you the option of barring incoming calls, or blocking them. I contacted them, and after wasting my time for ages - they told me they barred all incoming calls. A few days latter, incoming spam calls. I contacted them again - now - even when I quoted that they said they'd done it, they tell me its not possible and I must try use some third party apps to block the tons of incoming spam calls on their number. 1. How in this day and age is it acceptable for the support agents to blatantly lie? 2. Why waste my time?
0 replies
10 months ago
Fnb still harassing me for Fica documents
Stop spamming me for Fica information. I have repeatedly stated I do not have fnb accounts. You claimed I had a linked PayPal account. The process failed YEARS ago and FNB wouldn't assist. I responded at such with the last complaint - which you ignored.
2 replies
Review Distribution
5 Star
2 (2.898550724637681%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (2.898550724637681%)
1 Star
65 (94.20289855072464%)