SM
Siyanda M
Active since Nov 2017
2
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2 reviews63 months ago
Telkom could not provide me with proof of purchase to get phone repaired by Samsung
I have resorted to this platform because im not getting any help after trying reach out for more than six month with Telkom. I have been to all the branches with Telkom namely, Promenade, Tygervalley, N1 City(Both), Canal Walk and etc still could not get any help for a simply this as 'Proof of purchase of my handset" that's made me wait to get my phone fixed until today still waiting. I took a contract with one of Tele-sales agent not sure which call centre but based in Durban. (Samsung Note 10+). when i received it i register with Samsung care. they cover 2x free screen replacement every 12 month you get 1x screen replacement from the date you signed up. The dilemma started when my phone broke and when i took my phone as i know iit was insured with Samsung Care, their requirements is proof of purchase and acceptance letter from Samsung care which when i phoned Samsung they helped me within a second. Went to Telkom to get proof of purchase, since then i have been told thousands of stories and promised it will be e-mail to me. Bear in mind the time i made the claim with Samsung care i was within my 1st 12month of free screen replacement and now im on my last screen replacement period and still my phone is sitting with Samsung waiting to be repaired only when they receive proof of purchase from Telkom. This contract im paying R1300 per month and i have never skip a month even when Covid 19 hit SA. my sim card is just lying on my drawer not even used . I would like to be contacted by someone can help me with my situation as i took that contact for my work. I work on the road most of the time.
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102 months ago
Horrible experince while i had a parking at Cape Town International Airport
I would like to express my horrible experience with this company so called Katanga Parking Services base is Cape town international Airport. For some reason I have misplaced my debit card to make payment on the machine parking machine. when I got to my car I cant find any cent to make payment. I looked at the machine how much I should pay to get out and to realise its R40. I then dialled the help button to get assistance. I was answered by a lady who I explained my situation and referred me to her supervisor, what an arrogant person, with a stinking attitude. She made it clear that she wont help me until I go back to the airport police station and make an affidavit and telling me its the process. Bear one thing in mind im working in the morning at its late im running around like a fool at the airport and security already asking me cause I look suspicious. To make the story short. I went to the police station and the police official helped me said I should get a certain form to the company then she can help me. on my way to Katanga office saw two staff members with Katanga uniform though I should ask if they can help with the form. Only to realise when the lay replied its the same voice that just game me an attitude of the intercom. She started again telling if I think im special and requested her to give e to someone senior and the guy next her by the name Quiton Williams said im the parking manger. He stated that I heard the entire conversation and I was behind the lady when were insulting her. I asked him if he is going to help me or not and he then said the same thing the lady told to go and make affidavit, when I tried to respond he then told me he wont even bother if I don't het him this affidavit. All I wanted to tell him that I have been there already and they asked me to provide them the form. I ran out of patience and screamed at him and said will you listen to me for once. Explained that I have been to the police already and they asked for a form from you to fill. He then said im lying through my teeth. after few minutes of arguments and exchanging words, he finally followed me to the police station to confirm if I did come there clear he still believed that I was lying through my teeth. The officer told him yes, he only started believing me then. He then left me behind after realising that the police got the message wrong. Mr Williams said out of the blue because of my attitude he is not going to help me, I should pay for that R40 parking I owe them. I was shocked and he said if I don't believe I can take his business card and call whoever I think cause he is the manager there. In my life never felt so humiliated and embarrassed. i decided to let this go and went to the police station and asked them if not one is interested in giving me R40 for my wrist watch worth R4000. That's how low i had to go that particular day. A very humble and nice police officer by the name Xolela Sihlwayi said i heard the entire thing. He then proceeded went to his pocket and look at his wallet and said come follow me. He went to the ATM and draw R50 and gave it to. He said R50 wont make him broke over a day.
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