KP
Khovilan P
Active since Dec 2017
5
Reviews
0
Industries
Reviews
5 reviews30 months ago
Poor Customer Service
Dotsure has got to be the worst in terms of customer service. Lodged a claim which they were silent on for almost a week. They made 1 attempt of contact and then unilaterally cancelled the motor warranty claim. I reached out with no success. Then eventually contacting the manager Nathan who undertook to manage the claim. Three days later absolutely no feedback. Log on to their portal and no record at all of a claim. The do not respond on their contact email (u2us@dotsure.co.za <u2us@dotsure.co.za>), nor on social media when raising the issue. THEY GLADLY TAKE YOUR MONEY AT THE END OF THE MONTH!!! Stay away from them if you have your interest at heart. One of thee most pathetic companies to deal with. Next stop the OMBUD
131 replies
52 months ago
Poor / No Service
You can never get a hold of anyone to speak to. They are always "experiencing high call volumes". The so called "quick response" WhatsApp number is equally unattended. They quick to send out the customs payment link, and then simply no further correspondence, while awaiting delivery of the item suiting in a warehouse
0 replies
71 months ago
https://theleakdetectives.co.za/ Con-men at work
DO NOT USE these guys. They are unscrupulous and unethical con-men taking advantage of people in difficult situations coercing people to spend on repairs that are non-existent. They drag work that need to be done and create the false impression that there are repairs required that actually don't exist. They create anxiety by indicating areas that need to be broken open. The owner Charl or CJ pretends to be working for this company as part of the con. Rather look for a plumber registered to a plumbing association in your area. DO NOT USE what I can simply describe as PLUMBING THIEVES
0 replies
78 months ago
MTN Zakhele Futhi Pathetic Service
MTN Zakhele Futhi contact center is extremely impossible to get a hold of. It appears to be one of the most pathetically run BEE schemes by what one would associate an organisation of some high repute. This so called empowerment scheme that claims to want to address the previously disadvantaged is hamstrung by an extremely poor contact center that one can never get hold off (like MTN would like to syphon every cent back by having people hold forever on this 0839006363 number). Emails take forever to get responded or acknowledged, if lucky. Such bureaucracy for what should be simple verification process? "Let's not make it easy for the previously disadvantaged"....Well done MTN And guess what, Nedbank is the partner appointed to manage all of this
0 replies
102 months ago
VW Automotion Maintenance Plan
One holds a dealer maintenance plan for better peace of mind expecting a dealer to inspect your vehicle when in for a service. Well apparently not. Outside of the ordinary service, apparently a vehicle owner, without the technical competence, needs to point out certain items that should be checked even though it is not evidently apparent by a noise etc? I had the opportunity of finding out the the lower control arm bushes were worn out and unsafe when the vehicle was taken to a testing station for roadworthy inspection. You would expect a mechanical technician who is underneath the vehicle to drain the oil at service to visually inspect the area underneath, 2 months prior and while still in plan? Why does VWSA make bold claims like "After all no one knows your VW like we do"? It seems like VW Automotion Maintenance plan is a more expensive version of a service plan without the additional care that a Maintenance Plan should deliver. My impression is that the absolute bare minimum is done through the plan, but almost everything is quoted when it is a cash paying customer I have no trust in a VW workshop after this!
0 replies
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