PT
Palesa T
Active since Dec 2017
5
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Reviews
5 reviews87 months ago
Incompetent old staff
We first went to the office to apply and since we were applying the premises for a church, two people were responsible for paying the rent and came with the bank statement and all the necessary documents. The two old ladies working rejected the application before checking the documents, they said the church had to be the one paying and have a bank statement with a stable income, she said an NPO that is 6 months old that doesn't make any profit should have income and profit. Later on at the end of the month we opened the bank acc and got all the documents for the church and still stated they the church will not be paying, had an affidavit to say we will be responsible and a debit order will be set out every month. The one lady took all the documents and told us since the church is only 6 months they application might be rejected again. The first time they told us that we should bring the church confirmation of a bank account being open and all the church registrations but a month later we had all those documents and more but now got a different answer. It seemed like they were giving us the run around and demanded things and not looking at them, all they could say is the owner rejected the application. The venue has been vacant for months. We had the R14 000 in hand for the place but still were told we can't afford to rent it and even though two people were legally responsible to pay for it. Benoni properties should hire young people who actually want to give good customers service and not old people who are just dismissive and unhelpful.
0 replies
87 months ago
Incompetent service
We went to the bank to open a church account and had all the necessary documents with funds up to R1 000. A lady called Julia told us we couldn't open the account because they don't cater to churches that are NPOs. We were told we need R10 000 every month to go into the account. And that we can only open a business account that will generate R10 000 coming in to it every month. Another consultant (lerato nkadimeng) that helped us at first, that was totally rude and dismissive in her incompetent nature said we didn't have some more church registrations and letters from the Pastor of which the managers after 3 hours told us we didn't need all those things. The church is fully registered and still the information that they told us didn't make sense at all. Service was poor and all the consultants told us didn't things and no information that they gave us was consistent. What the manager (Lauren ) and the consultants said were different . I'm really disappointed with the consultants at the benoni branch in Plaza. Provide better training or hire people who know their job.
105 replies
102 months ago
Frozen Account
Three weeks ago I went online and payed an online store selling hair that used Capitec bank and so was I, so I used the app to transfer money to them,after paying I sent the people my proof of payment and they never came back to me, I even called but their phones where off. When I realized I've been scam I called capitec call center to ask them to reverse the payment or freeze the money, the lady on the phone told me they are calling the lady to find out if she got the money, she came back to me after 2min while I was holding on the other line, she said the woman said she couldn't give me back my money cause she used it, I then asked if they checked if the money was still there, she told me they can't do that without her consent, she further told me to go to the branch. The next day I went there and told them my story and they told me they can't freeze the account nor reverse the money even after they knew the lady was scamming people, I was told go to the small claims court and get an attorney,mind you I'm unemployed and still in school. I decided to go on all their online pages to warm people not to send their money to this hair company and reported their pages, people started to comment about this issue and a few days after the people from the hair company responded and I told them I wouldn't stop until I got my refund eventually they sent me my money back. Two weeks ago my account got frozen by Capitec and I called Capitec call center to find out why I can't withdraw money, I was told my account is frozen due to fraudulent activity and I had to go to the branch with an affidavit stating my innocence . I went to the branch with my affidavit to find out what fraud they were talking about the manager told me fnb reported that hair company and it was linked to me so that is why my account was frozen. So when I reported the account they could not do anything but when fnb reported it, it was taken seriously. I gave the manager all my reference numbers for when I called about this issue before. His response was there is nothing we can do now, just get an attorney and I was dismissed. Two days ago I got passed a job because they found this when they checked up on my history. So right now my own bank cost me my future. I'm expected to take a taxi to the bank everyday to check on the status of this case, while my funds are held up. What am I to do?
105 replies
102 months ago
Froze Acc6
Three weeks ago I went online and payed an online store selling hair that used Capitec bank and so was I, so I used the app to transfer money to them,after paying I sent the people my proof of payment and they never came back to me, I even called but their phones where off. When I realized I've been scam I called capitec call center to ask them to reverse the payment or freeze the money, the lady on the phone told me they are calling the lady to find out if she got the money, she came back to me after 2min while I was holding on the other line, she said the woman said she couldn't give me back my money cause she used it, I then asked if they checked if the money was still there, she told me they can't do that without her consent, she further told me to go to the branch. The next day I went there and told them my story and they told me they can't freeze the account nor reverse the money even after they knew the lady was scamming people, I was told go to the small claims court and get an attorney,mind you I'm unemployed and still in school. I decided to go on all their online pages to warm people not to send their money to this hair company and reported their pages, people started to comment about this issue and a few days after the people from the hair company responded and I told them I wouldn't stop until I got my refund eventually they sent me my money back. Two weeks ago my account got frozen by Capitec and I called Capitec call center to find out why I can't withdraw money, I was told my account is frozen due to fraudulent activity and I had to go to the branch with an affidavit stating my innocence . I went to the branch with my affidavit to find out what fraud they were talking about the manager told me fnb reported that hair company and it was linked to me so that is why my account was frozen. So when I reported the account they could not do anything but when fnb reported it, it was taken seriously. I gave the manager all my reference numbers for when I called about this issue before. His response was there is nothing we can do now, just get an attorney and I was dismissed. Two days ago I got passed a job because they found this when they checked up on my history. So right now my own bank cost me my future. I'm expected to take a taxi to the bank everyday to check on the status of this case, while my funds are held up. What am I to do?
105 replies
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4 (80%)