MS
Maxine S
Active since Dec 2017
4
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0
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Reviews
4 reviews30 months ago
Intercity Bus Liner bad bad service
On the 22 September 23 I bought a bus ticket from DBN to Humansdorp for 1 October 2023. I noticed an error with the times and had to cancel the bus ticket. after attempting numerous times to call the customer care number (which I could not get hold of), I could only whatsapp the liner to refund the bus ticket. The person who assisted me via the chat assured me that the refund for r1100.00 would be refunded ( the amount I paid for the ticket) and that it would take 15-21 working days to reflect on my account. To date I have been refunded R480.00. I tried the customer care line again and the call was dropped twice, I whatsapped the customer care number and i sent them all the information on 1 November 2023, I have not received a response. Ive emailed the customer care on 1 November 2023 and also have not received any response. This service is pathetic as they really don't care about their customers. Will definitely not be travelling with them ever again. Dont waste your money.
0 replies
76 months ago
Pathetic and incompetent staff at King Shaka
On the 14th of december I bought my mother (who is elderly) a flight ticket to cape town departing at 1725 from King Shaka airport. She had to pay R400 to travel to the airport because she lives in hillcrest, in Durban. She arrived at the airport at 1600. When she got to the check in counter a very rude clerk help her and weighed her luggage and a box with frozen goods in it. She then proceeded to inform her that the flight would be delayed and only depart at 2100. My mother isn't a frequent flyer and the rude clerk did not give her the option of checking in the frozen goods box at the oversize counter or the frozen goods counter. She immediately asked for for the cash to pay for the "extra luggage". My mom asked how much it would cost and she was told r2805. My mom, who doesnt have employment asked if there was another way to resolve this issue, she was told "to come back when she has the money". My mom had to borrow money from her neighbor just to pay for the box, which cost another r800 (an uber there and back) . My mom paid the cash, which to me is daylight robbery. The oversize and frozen sections are there for a reason. Surely the clerk should be competent enough to offer these alternatives. I've been a frequent flyer with Mango airlines, but now I have lost respect for your airline and your staff, and the disgusting behaviour being shown to their own clients?!?! I feel she should be reimbursed as she was not given any alternative, to either forfeit the flight or to pay for the box. And it was Christmas time, surely Mango isn't as cold and heartless as this. For an unemployed woman to pay back r2805 to her neighbours for your staff's incompetence? We want the money bac****
0 replies
77 months ago
False advertising mymysterybox.co.za
I paid for a box but wanted my order cancelled before receiving it. I received it today and the items in there dont even add up to R200, yet I paid R500 for the "mystery box". Its a scam!!!
0 replies
83 months ago
Useless personnel
My top up contract expired end may this year. So I called the call centre and cancellations department numerous times to ensure that may would be my last debit order. I was told that there would be a note loaded on your system and my contract would end 31 may 2019. Then I receive a statement via email to say that R 711 would be debited in June. So then I called nour call centre again to find out why my contract was not ended and I didn't get an answer why but the lady was nice enough to do her job and terminate immediately. So now my number is prepaid, but today the debit order went off my account. So I ask why is the call centre so useless? Why should I call 5 times to ensure something happens and still it does not get done? I was told that if I used the data given then I would be billed for June. I can ensure you that I have not used the data or my sim card for that matter. Please assist and return the money that you took from my bank account. My new number is ********** 635
112 replies
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