MV
Manie S
Active since Dec 2017
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Poor Service – Pension Fund Transfer
I wish to raise a formal complaint against Sanlam Employee Benefits regarding ongoing poor service and lack of response. As a broker assisting a client with the transfer of a pension fund to a preservation fund, I have submitted multiple emails and follow-ups without receiving any acknowledgement or feedback. This has caused unnecessary delays and is negatively impacting the client. Such lack of communication is unacceptable and not in line with expected industry standards or Treating Customers Fairly (TCF) principles.
2 replies
17 months ago
Frustrated with ABSA’s Poor Service and Risky Practices
I lodged a claim with ABSA on 13 November 2024 for a faulty geyser, and it’s been nothing but frustration since. Despite following up almost daily, the claim is still unresolved, and NONE of their consultants have gotten back to me. What’s even more infuriating is their approach to resolving the issue. They instructed the plumber to bypass a function on the geyser and add a pressure-regulating valve to increase the pressure on what is clearly a low-pressure geyser. According to the plumber, this is a disaster waiting to happen, as these geysers are not designed for high pressure and will likely burst after a few months. When I pointed this out, ABSA’s response? “If it bursts, you can claim again for a new geyser and the damages.” Seriously?! Why take the risk when it can be avoided now? This is wasteful, short-sighted, and downright dismissive of my time and the inconvenience this will cause me down the line. This experience has been deeply disappointing. If you’re considering ABSA for home insurance, be warned—they seem more interested in sticking to a bad procedure than actually resolving claims properly. #ABSA #PoorService #ClaimNightmare
53 replies
101 months ago
NO effort to resolve problem
I now do not have internet since 04/12/2017. At first I thought it is due to the bad weather but the problem persisted. On 06/12/2017 I spoke to someone via the online chat option. She indicated she would escalate the problem. On 07/12/2017 I spoke to Darrel for 27 min on the phone who also said he will escalate. I then opened a ticket for the problem. On 11/12/2017 I phoned twice to no solution. On 12/12/2017 I got a respnse on the ticket asking when a convenient time will be to contact me. I responded and have not received a call yet. Today 14/12/2017 I tried the online chat again, and got cut off with a message saying all our consultants are busy. At least all of them had one thing in common. “We are sorry to hear about your problem”
105 replies
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3 (100%)