Active since Dec 2017
I took my BMW to Bosch on Republic Road in Randburg. I took my car in, intact, and drivable. They not only ensured that my car is no longer drivable - no fault of my own. They also changed their quotation a few times as they had no idea what they were doing. I had to eventually pay R33k so that they can release my car, this after they quoted me R100k to "fix (no guarantee that the fix will be made, as per them)" the car and if I did not pay this amount, they will not reassemble the vehicle. Note to say that I did not sign an agreement to disassemble, nor did they notify me that once disassembled, they will not put the car back if I did not do the repairs with them. They only told me that they will not reassemble, after they have disassembled, and will not reassemble if I did not do the repairs with them. This is utter unprofessionalism and an utter ripoff, and I hope that anyone who wants to take their car to them do so with caution. Needless to say, I have to now take my car to another repairer which I can trust. At the very least, they should have given me back the car in the state in which it was in - drivable. They utterly refused to do this and told me in no uncertain terms, that they will only put the car back if I do repairs with them.
Telkom's customer service is very poor. I applied for a contract online beginning of December 2017. On the 08th December, I cancelled the contract by calling their 10213 number. This was still within the cooling off period, which was confirmed by the call centre agent. In January, my device had not been picked up and my contract was still not cancelled. I queried this on the chat line, and was told I should have signed forms. I then signed forms and sent my ID document to ********** Fast forward 6 months later, I'm still battling with Telkom. I just want my contract to be cancelled. I've never used the phone. My sim card is also not getting used. I just want Telkom to cancel my contract, come and pick up the phone, waive the amounts that I was charged incorrectly and refund me the amounts that they have collected from me!!!!!!!!!!!!!!
I have been waiting for a resolve for a cancellation of my booking for four weeks now. The company is holding on to my refund and they are telling me about some cancellation fee that is not even on the policy, policy which I have not been provided for until I wanted to cancel. This is very unprofessional. To top it all? The company hadn’t even paid for the deposit that I gave to them. I’m deeply disappointed at the level if professionalism and service.
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