TM
Therry M
Active since Dec 2017
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Obed was fantastic i...
Obed was fantastic in helping, clarifying and solving all my issues
1 reply
4 months ago
Planet Fitness Ruimsig – Unfair,Discriminatory & Poorly Managed Spinning Classes
I am extremely disappointed with the ongoing situation at Planet Fitness Ruimsig, specifically regarding spinning classes and bike availability. A number of the spinning bikes at this branch are not working, yet there is no fair system in place to manage the remaining functional bikes. What has effectively become the norm is that certain members arrive very early and “reserve” all the working bikes by placing towels or belongings on them long before the class starts. The result: If you arrive at 07:30 for an 08:00 class, there are no bikes available Members paying the same fees are excluded from classes This happens regularly, not as a once-off This is completely inconsistent with how all other gym equipment is managed at Planet Fitness, which is first-come, first-serve at the time of use, not informal pre-booking. I escalated this issue directly to Chris, the Ruimsig branch manager, and unfortunately nothing has changed. No policy has been enforced, no solution implemented, and the problem continues week after week. This reflects poor management and a lack of accountability. This situation: Creates an unfair, discriminatory, two-tier experience for members Discourages working people who cannot arrive excessively early Shows a failure to maintain critical equipment Undermines Planet Fitness’s claims of being inclusive and member-focused What needs to happen urgently: A clear, enforced policy that bikes are allocated only when the class starts – no pre-reservation. Repair or replacement of non-functional spinning bikes. Formal feedback from regional or head office on how this will be resolved. At this point, I am seriously reconsidering my membership and would not recommend this branch to prospective members unless this issue is resolved. A gym that cannot manage something as basic as fair access to a scheduled class does not deserve long-term loyalty. I am posting this here in the hope that Planet Fitness Head Office intervenes, as branch-level management has clearly failed.
1 reply
8 months ago
Excessive Charges, Missing Service Book & Discriminatory Treatment at Volvo Fourways
We took our 2017 Volvo XC90 for its annual service at CMH Volvo Fourways (26 Sept 2025). The experience was unacceptable on multiple levels: - Overcharging: Billed over R7,000 in labour for a routine filter and oil service that took less than an hour. Labour was presented as a fixed 5-hour charge, which is misleading and feels like *****. - Customer Service Failures: No shuttle service offered (unlike other premium brands). My wife had to use Uber at her own cost. On collection, she was made to wait over 30 minutes while other (white) customers arriving after her were assisted immediately – raising serious concerns of **************. - Missing Service Book: Our stamped service book went missing while in their care. Despite multiple follow-ups, staff gave excuses and have not resolved the issue. This impacts the vehicle’s resale value. - Unprofessionalism: No clear explanation of work done, just a forced “sign, pay and leave” approach. Volvo is meant to be a premium brand, yet this dealership reflects daylight *******, poor professionalism, and discriminatory behaviour. 👉 We call on Volvo South Africa to urgently investigate, hold CMH Volvo Fourways accountable, refund unjustifiable charges, and restore customer trust in the brand.
0 replies
19 months ago
I recently had the pleasure of interacting with Tamlyn from King Price, and I must say, her service was truly exceptional
I recently had the pleasure of interacting with Tamlyn from King Price, and I must say, her service was truly exceptional. She was incredibly helpful, patient, and knowledgeable. Tamlyn went above and beyond to assist me with updating my policy. She was efficient and ensured that the process was smooth and stress-free. I highly recommend King Price and specifically Tamlyn for her outstanding customer service.
1 reply
26 months ago
Worked with Unathi in claims and Jordan who resolved and finalised my claim in the shortest time
Worked with Unathi in claims and Jordan who resolved and finalised my claim in the shortest time. Thanks again guys!
1 reply
29 months ago
The agent I dealt with in retentions was fantastic
The agent I dealt with in retentions was fantastic. Wonderful working through her. May she keep up the good work!! Therry
1 reply
31 months ago
Dealt with Grace Lubengo and she was fantastic
Dealt with Grace Lubengo and she was fantastic. Even when faced with technology issues she made sure she got back to me. Great service quality and interaction. Great stuff Grace!
1 reply
41 months ago
Dealt with Siphiwe Mbali for a large IT claim and she made she it was sorted and replaced quickly and to my satisfaction
Dealt with Siphiwe Mbali for a large IT claim and she made she it was sorted and replaced quickly and to my satisfaction. Very professional and methodical. Thanks
1 reply
44 months ago
I would like to write a review about King Price Insurance
I would like to write a review about King Price Insurance. Needed to add an amendment to my policy and had the privilege of dealing with Wayne. Fantastic service and he made valid recommendations and discounts which I appreciated. Thanks Wayne!!
1 reply
48 months ago
Service Excellence from Nina Modisane && Amanda Cindi
Was really being given the run around trying to sort out my account until Nina Modisane && Amanda Cindi intervened. Appreciate you, ladies!!! Nina you are really a gem and thanks for everything and for resolving my issues. Regards Therry
2 replies
Review Distribution
5 Star
8 (66.66666666666667%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (25%)