Volvo Cars SA
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Volvo Cars SA
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYF
Yalekile F
1 reviews | Active since Mar 2012
11 May 2026, 15:03
Inadequate workmanship XC40
The company has been ignoring my request for a meeting with their customer services person in charge. I have had bad experiences with an XC 40 I bought in 2024, a number of safety measure concerns reported by the vehicle including camera unavailability, change or replacement of parts on a vehicle at about 40 000 km on the clock. All these are said to be caused by a need for a software update, and apparently they are common in the car model, and I am likely to experience another issue with something related to an oxygen part etc. Come end of warranty I will be left alone to foot a bill of issues known to the manufacturer at an early stage of the vehicle's life. I wrote a long E-Mail with my concerns only to be responded via telephone by a consultant who seem to refuse escalating the matter in line with my request.
Helpful (0)
|Replies (0)YF
Yalekile F
1 reviews | Active since Mar 2012
11 May 2026, 15:03
Inadequate workmanship XC40
The company has been ignoring my request for a meeting with their customer services person in charge. I have had bad experiences with an XC 40 I bought in 2024, a number of safety measure concerns reported by the vehicle including camera unavailability, change or replacement of parts on a vehicle at about 40 000 km on the clock. All these are said to be caused by a need for a software update, and apparently they are common in the car model, and I am likely to experience another issue with something related to an oxygen part etc. Come end of warranty I will be left alone to foot a bill of issues known to the manufacturer at an early stage of the vehicle's life. I wrote a long E-Mail with my concerns only to be responded via telephone by a consultant who seem to refuse escalating the matter in line with my request.
0
Replies (0)SQ
Siya Q
1 reviews | Active since Nov 2017
7 Oct 2025, 13:11
Rude Janine de Witt
On 25 September 2025 took my car to CMH Volvo Menlyn, as it had an engine failure sign. Met Janine de Witt. She was condescending, rude and kept on referring to me as “Darling”. She gave me a quote for R34 000. Janine de Witt did this before the diagnosis. She continued being rude and disrespectful to a point where I had to stop her. The email I received the following day, did not mention anything about what Janine de Witt quoted me for. Till to date I have no idea what was wrong with my car. I have questions that have no answers. The question is, does Janine de Witt understand that she committed *****. Was the money for her or CMH?
Helpful (0)
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Siya Q
1 reviews | Active since Nov 2017
7 Oct 2025, 13:11
Rude Janine de Witt
On 25 September 2025 took my car to CMH Volvo Menlyn, as it had an engine failure sign. Met Janine de Witt. She was condescending, rude and kept on referring to me as “Darling”. She gave me a quote for R34 000. Janine de Witt did this before the diagnosis. She continued being rude and disrespectful to a point where I had to stop her. The email I received the following day, did not mention anything about what Janine de Witt quoted me for. Till to date I have no idea what was wrong with my car. I have questions that have no answers. The question is, does Janine de Witt understand that she committed *****. Was the money for her or CMH?
0
Replies (0)TM
Therry M
1 reviews | Active since Dec 2017
30 Sept 2025, 08:16
Excessive Charges, Missing Service Book & Discriminatory Treatment at Volvo Fourways
We took our 2017 Volvo XC90 for its annual service at CMH Volvo Fourways (26 Sept 2025). The experience was unacceptable on multiple levels: - Overcharging: Billed over R7,000 in labour for a routine filter and oil service that took less than an hour. Labour was presented as a fixed 5-hour charge, which is misleading and feels like *****. - Customer Service Failures: No shuttle service offered (unlike other premium brands). My wife had to use Uber at her own cost. On collection, she was made to wait over 30 minutes while other (white) customers arriving after her were assisted immediately – raising serious concerns of **************. - Missing Service Book: Our stamped service book went missing while in their care. Despite multiple follow-ups, staff gave excuses and have not resolved the issue. This impacts the vehicle’s resale value. - Unprofessionalism: No clear explanation of work done, just a forced “sign, pay and leave” approach. Volvo is meant to be a premium brand, yet this dealership reflects daylight *******, poor professionalism, and discriminatory behaviour. 👉 We call on Volvo South Africa to urgently investigate, hold CMH Volvo Fourways accountable, refund unjustifiable charges, and restore customer trust in the brand.
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Therry M
1 reviews | Active since Dec 2017
30 Sept 2025, 08:16
Excessive Charges, Missing Service Book & Discriminatory Treatment at Volvo Fourways
We took our 2017 Volvo XC90 for its annual service at CMH Volvo Fourways (26 Sept 2025). The experience was unacceptable on multiple levels: - Overcharging: Billed over R7,000 in labour for a routine filter and oil service that took less than an hour. Labour was presented as a fixed 5-hour charge, which is misleading and feels like *****. - Customer Service Failures: No shuttle service offered (unlike other premium brands). My wife had to use Uber at her own cost. On collection, she was made to wait over 30 minutes while other (white) customers arriving after her were assisted immediately – raising serious concerns of **************. - Missing Service Book: Our stamped service book went missing while in their care. Despite multiple follow-ups, staff gave excuses and have not resolved the issue. This impacts the vehicle’s resale value. - Unprofessionalism: No clear explanation of work done, just a forced “sign, pay and leave” approach. Volvo is meant to be a premium brand, yet this dealership reflects daylight *******, poor professionalism, and discriminatory behaviour. 👉 We call on Volvo South Africa to urgently investigate, hold CMH Volvo Fourways accountable, refund unjustifiable charges, and restore customer trust in the brand.
0
Replies (0)TJ
Theunis J
1 reviews | Active since Jan 2016
4 Sept 2025, 13:38
I will never buy a Volvo again
I will never buy a Volvo again, not because it’s not an awesome vehicle and a pleasure to drive, but because of the after service and bad treatment customers receive. On/or about 17 March 2025 my Volvo XC90 broke down and had to be tow to Volvo Fourways. I received a quote in the amount of R 76,038.00 to repair the vehicle as they had to replace the camshafts. Once the vehicle was repaired, I requested Volvo Fourways to also do a complete service on the vehicle to ensure that there are no other faults on the vehicle. On 23 May 2025 I finally received my vehicle back and Volvo Fourways assured me that my vehicle is now in mint condition again. On 6 July 2025 my vehicle broke down again and had to be towed back to Volvo Fourways. Volvo repaired my vehicle without any cost to myself and I received the vehicle back approximately two weeks later. No curtesy vehicle was offered, while the fault was clearly a mistake from Volvo. On/or about 21 August 2025 the same warning lights as those that appears on my dashboard on 6 July 2025 (yellow engine with red man on top of it) appeared again on my dashboard and I immediately towed the vehicle back to Volvo Fourways. This time around they quoted me R 69,549.70 for repairs which they allege have noting to do with the original repairs, but that the “Catalytic Converter” needs to be replaced. The reports I however received from them afterwards reveal: General electrical failures, System programming failures, Turbocharger/supercharger boost pressure not detected etc. no mention of a "Catalytic Converter" is mentioned in any of these reports and non of the faults mentioned in the reports are quoted for. On 2 September 2025, I had a meeting with the workshop manager and after the meeting I decided to remove my vehicle from their premises. When they released my vehicle to me, I/my wife noted that the vehicle where damaged as a result of a crash/accident. Initially they denied liability and stated that the damages were old damages and only after we examined the photos taken when the vehicle were booked in-to Volvo Fourways they accepted liability. Needless to say, I had to leave my vehicle with Volvo once again and once again they did not have the decency to offer me a curtesy vehicle, notwithstanding that they caused the damages to my vehicle. I advised the workshop manager that I am prepared to trade my Volvo for another Volvo and requested a trade-in offer. It is now 4 September 2025 and I have not received any feedback from them, except the sales person whom send me a quote for a XC40 and EX60.
Helpful (0)
|Replies (1)TJ
Theunis J
1 reviews | Active since Jan 2016
4 Sept 2025, 13:38
I will never buy a Volvo again
I will never buy a Volvo again, not because it’s not an awesome vehicle and a pleasure to drive, but because of the after service and bad treatment customers receive. On/or about 17 March 2025 my Volvo XC90 broke down and had to be tow to Volvo Fourways. I received a quote in the amount of R 76,038.00 to repair the vehicle as they had to replace the camshafts. Once the vehicle was repaired, I requested Volvo Fourways to also do a complete service on the vehicle to ensure that there are no other faults on the vehicle. On 23 May 2025 I finally received my vehicle back and Volvo Fourways assured me that my vehicle is now in mint condition again. On 6 July 2025 my vehicle broke down again and had to be towed back to Volvo Fourways. Volvo repaired my vehicle without any cost to myself and I received the vehicle back approximately two weeks later. No curtesy vehicle was offered, while the fault was clearly a mistake from Volvo. On/or about 21 August 2025 the same warning lights as those that appears on my dashboard on 6 July 2025 (yellow engine with red man on top of it) appeared again on my dashboard and I immediately towed the vehicle back to Volvo Fourways. This time around they quoted me R 69,549.70 for repairs which they allege have noting to do with the original repairs, but that the “Catalytic Converter” needs to be replaced. The reports I however received from them afterwards reveal: General electrical failures, System programming failures, Turbocharger/supercharger boost pressure not detected etc. no mention of a "Catalytic Converter" is mentioned in any of these reports and non of the faults mentioned in the reports are quoted for. On 2 September 2025, I had a meeting with the workshop manager and after the meeting I decided to remove my vehicle from their premises. When they released my vehicle to me, I/my wife noted that the vehicle where damaged as a result of a crash/accident. Initially they denied liability and stated that the damages were old damages and only after we examined the photos taken when the vehicle were booked in-to Volvo Fourways they accepted liability. Needless to say, I had to leave my vehicle with Volvo once again and once again they did not have the decency to offer me a curtesy vehicle, notwithstanding that they caused the damages to my vehicle. I advised the workshop manager that I am prepared to trade my Volvo for another Volvo and requested a trade-in offer. It is now 4 September 2025 and I have not received any feedback from them, except the sales person whom send me a quote for a XC40 and EX60.
0
Replies (1)