Volvo Cars SA
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Volvo Cars SA
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Yalekile F
1 reviews | Active since Jan 2020
11 May 2026, 13:03
Inadequate workmanship XC40
The company has been ignoring my request for a meeting with their customer services person in charge. I have had bad experiences with an XC 40 I bought in 2024, a number of safety measure concerns reported by the vehicle including camera unavailability, change or replacement of parts on a vehicle at about 40 000 km on the clock. All these are said to be caused by a need for a software update, and apparently they are common in the car model, and I am likely to experience another issue with something related to an oxygen part etc. Come end of warranty I will be left alone to foot a bill of issues known to the manufacturer at an early stage of the vehicle's life. I wrote a long E-Mail with my concerns only to be responded via telephone by a consultant who seem to refuse escalating the matter in line with my request.
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Yalekile F
1 reviews | Active since Jan 2020
11 May 2026, 13:03
Inadequate workmanship XC40
The company has been ignoring my request for a meeting with their customer services person in charge. I have had bad experiences with an XC 40 I bought in 2024, a number of safety measure concerns reported by the vehicle including camera unavailability, change or replacement of parts on a vehicle at about 40 000 km on the clock. All these are said to be caused by a need for a software update, and apparently they are common in the car model, and I am likely to experience another issue with something related to an oxygen part etc. Come end of warranty I will be left alone to foot a bill of issues known to the manufacturer at an early stage of the vehicle's life. I wrote a long E-Mail with my concerns only to be responded via telephone by a consultant who seem to refuse escalating the matter in line with my request.
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Siya Q
1 reviews | Active since Jan 2020
7 Oct 2025, 11:11
Rude Janine de Witt
On 25 September 2025 took my car to CMH Volvo Menlyn, as it had an engine failure sign. Met Janine de Witt. She was condescending, rude and kept on referring to me as “Darling”. She gave me a quote for R34 000. Janine de Witt did this before the diagnosis. She continued being rude and disrespectful to a point where I had to stop her. The email I received the following day, did not mention anything about what Janine de Witt quoted me for. Till to date I have no idea what was wrong with my car. I have questions that have no answers. The question is, does Janine de Witt understand that she committed *****. Was the money for her or CMH?
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Siya Q
1 reviews | Active since Jan 2020
7 Oct 2025, 11:11
Rude Janine de Witt
On 25 September 2025 took my car to CMH Volvo Menlyn, as it had an engine failure sign. Met Janine de Witt. She was condescending, rude and kept on referring to me as “Darling”. She gave me a quote for R34 000. Janine de Witt did this before the diagnosis. She continued being rude and disrespectful to a point where I had to stop her. The email I received the following day, did not mention anything about what Janine de Witt quoted me for. Till to date I have no idea what was wrong with my car. I have questions that have no answers. The question is, does Janine de Witt understand that she committed *****. Was the money for her or CMH?
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Therry M
1 reviews | Active since Jan 2020
30 Sept 2025, 06:16
Excessive Charges, Missing Service Book & Discriminatory Treatment at Volvo Fourways
We took our 2017 Volvo XC90 for its annual service at CMH Volvo Fourways (26 Sept 2025). The experience was unacceptable on multiple levels: - Overcharging: Billed over R7,000 in labour for a routine filter and oil service that took less than an hour. Labour was presented as a fixed 5-hour charge, which is misleading and feels like *****. - Customer Service Failures: No shuttle service offered (unlike other premium brands). My wife had to use Uber at her own cost. On collection, she was made to wait over 30 minutes while other (white) customers arriving after her were assisted immediately – raising serious concerns of **************. - Missing Service Book: Our stamped service book went missing while in their care. Despite multiple follow-ups, staff gave excuses and have not resolved the issue. This impacts the vehicle’s resale value. - Unprofessionalism: No clear explanation of work done, just a forced “sign, pay and leave” approach. Volvo is meant to be a premium brand, yet this dealership reflects daylight *******, poor professionalism, and discriminatory behaviour. 👉 We call on Volvo South Africa to urgently investigate, hold CMH Volvo Fourways accountable, refund unjustifiable charges, and restore customer trust in the brand.
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Therry M
1 reviews | Active since Jan 2020
30 Sept 2025, 06:16
Excessive Charges, Missing Service Book & Discriminatory Treatment at Volvo Fourways
We took our 2017 Volvo XC90 for its annual service at CMH Volvo Fourways (26 Sept 2025). The experience was unacceptable on multiple levels: - Overcharging: Billed over R7,000 in labour for a routine filter and oil service that took less than an hour. Labour was presented as a fixed 5-hour charge, which is misleading and feels like *****. - Customer Service Failures: No shuttle service offered (unlike other premium brands). My wife had to use Uber at her own cost. On collection, she was made to wait over 30 minutes while other (white) customers arriving after her were assisted immediately – raising serious concerns of **************. - Missing Service Book: Our stamped service book went missing while in their care. Despite multiple follow-ups, staff gave excuses and have not resolved the issue. This impacts the vehicle’s resale value. - Unprofessionalism: No clear explanation of work done, just a forced “sign, pay and leave” approach. Volvo is meant to be a premium brand, yet this dealership reflects daylight *******, poor professionalism, and discriminatory behaviour. 👉 We call on Volvo South Africa to urgently investigate, hold CMH Volvo Fourways accountable, refund unjustifiable charges, and restore customer trust in the brand.
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Theunis J
1 reviews | Active since Jan 2020
4 Sept 2025, 11:38
I will never buy a Volvo again
I will never buy a Volvo again, not because it’s not an awesome vehicle and a pleasure to drive, but because of the after service and bad treatment customers receive. On/or about 17 March 2025 my Volvo XC90 broke down and had to be tow to Volvo Fourways. I received a quote in the amount of R 76,038.00 to repair the vehicle as they had to replace the camshafts. Once the vehicle was repaired, I requested Volvo Fourways to also do a complete service on the vehicle to ensure that there are no other faults on the vehicle. On 23 May 2025 I finally received my vehicle back and Volvo Fourways assured me that my vehicle is now in mint condition again. On 6 July 2025 my vehicle broke down again and had to be towed back to Volvo Fourways. Volvo repaired my vehicle without any cost to myself and I received the vehicle back approximately two weeks later. No curtesy vehicle was offered, while the fault was clearly a mistake from Volvo. On/or about 21 August 2025 the same warning lights as those that appears on my dashboard on 6 July 2025 (yellow engine with red man on top of it) appeared again on my dashboard and I immediately towed the vehicle back to Volvo Fourways. This time around they quoted me R 69,549.70 for repairs which they allege have noting to do with the original repairs, but that the “Catalytic Converter” needs to be replaced. The reports I however received from them afterwards reveal: General electrical failures, System programming failures, Turbocharger/supercharger boost pressure not detected etc. no mention of a "Catalytic Converter" is mentioned in any of these reports and non of the faults mentioned in the reports are quoted for. On 2 September 2025, I had a meeting with the workshop manager and after the meeting I decided to remove my vehicle from their premises. When they released my vehicle to me, I/my wife noted that the vehicle where damaged as a result of a crash/accident. Initially they denied liability and stated that the damages were old damages and only after we examined the photos taken when the vehicle were booked in-to Volvo Fourways they accepted liability. Needless to say, I had to leave my vehicle with Volvo once again and once again they did not have the decency to offer me a curtesy vehicle, notwithstanding that they caused the damages to my vehicle. I advised the workshop manager that I am prepared to trade my Volvo for another Volvo and requested a trade-in offer. It is now 4 September 2025 and I have not received any feedback from them, except the sales person whom send me a quote for a XC40 and EX60.
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Theunis J
1 reviews | Active since Jan 2020
4 Sept 2025, 11:38
I will never buy a Volvo again
I will never buy a Volvo again, not because it’s not an awesome vehicle and a pleasure to drive, but because of the after service and bad treatment customers receive. On/or about 17 March 2025 my Volvo XC90 broke down and had to be tow to Volvo Fourways. I received a quote in the amount of R 76,038.00 to repair the vehicle as they had to replace the camshafts. Once the vehicle was repaired, I requested Volvo Fourways to also do a complete service on the vehicle to ensure that there are no other faults on the vehicle. On 23 May 2025 I finally received my vehicle back and Volvo Fourways assured me that my vehicle is now in mint condition again. On 6 July 2025 my vehicle broke down again and had to be towed back to Volvo Fourways. Volvo repaired my vehicle without any cost to myself and I received the vehicle back approximately two weeks later. No curtesy vehicle was offered, while the fault was clearly a mistake from Volvo. On/or about 21 August 2025 the same warning lights as those that appears on my dashboard on 6 July 2025 (yellow engine with red man on top of it) appeared again on my dashboard and I immediately towed the vehicle back to Volvo Fourways. This time around they quoted me R 69,549.70 for repairs which they allege have noting to do with the original repairs, but that the “Catalytic Converter” needs to be replaced. The reports I however received from them afterwards reveal: General electrical failures, System programming failures, Turbocharger/supercharger boost pressure not detected etc. no mention of a "Catalytic Converter" is mentioned in any of these reports and non of the faults mentioned in the reports are quoted for. On 2 September 2025, I had a meeting with the workshop manager and after the meeting I decided to remove my vehicle from their premises. When they released my vehicle to me, I/my wife noted that the vehicle where damaged as a result of a crash/accident. Initially they denied liability and stated that the damages were old damages and only after we examined the photos taken when the vehicle were booked in-to Volvo Fourways they accepted liability. Needless to say, I had to leave my vehicle with Volvo once again and once again they did not have the decency to offer me a curtesy vehicle, notwithstanding that they caused the damages to my vehicle. I advised the workshop manager that I am prepared to trade my Volvo for another Volvo and requested a trade-in offer. It is now 4 September 2025 and I have not received any feedback from them, except the sales person whom send me a quote for a XC40 and EX60.
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thakane K
1 reviews | Active since Jan 2020
28 May 2025, 20:53
bad service and carelessness
It has been five months since I encountered an unresolved issue with my car, which was in for repairs at Auto Baltic (East Rand Mall branch). The branch has since closed down, and no one is responding to my inquiries. I am left with their poor repairs after paying thousands of rand, and nobody at VCSA seems to know how to address my problem. I have been trying to reach Mario, but I can’t find his contact information, and no one seems to care. When I call, I get transferred until the line cuts off.
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thakane K
1 reviews | Active since Jan 2020
28 May 2025, 20:53
bad service and carelessness
It has been five months since I encountered an unresolved issue with my car, which was in for repairs at Auto Baltic (East Rand Mall branch). The branch has since closed down, and no one is responding to my inquiries. I am left with their poor repairs after paying thousands of rand, and nobody at VCSA seems to know how to address my problem. I have been trying to reach Mario, but I can’t find his contact information, and no one seems to care. When I call, I get transferred until the line cuts off.
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Tebogo Motaung-Gabela
1 reviews | Active since Jan 2020
17 May 2025, 17:17
Tracker Connect
Volvo I thought I have the most safest car in world but you proofed me wrong today. The trauma you have put me through,you must be really proud of yourself.I don't know why you contract useless companies like Tracker Connect.They made me run around like heedless chicken and look for my car on my own
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Tebogo Motaung-Gabela
1 reviews | Active since Jan 2020
17 May 2025, 17:17
Tracker Connect
Volvo I thought I have the most safest car in world but you proofed me wrong today. The trauma you have put me through,you must be really proud of yourself.I don't know why you contract useless companies like Tracker Connect.They made me run around like heedless chicken and look for my car on my own
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Kea T
1 reviews | Active since Jan 2020
31 May 2024, 11:22
Poor customer service from Volvo SA
I'm extremely disappointed with the service I've received from Volvo. Since November 2023, my car has been to Volvo Cape Town four times due to a persistent oil drop issue, which the team has been unable to resolve. On May 8th, 2024, I made an appointment and requested a loan car, anticipating a longer stay in the workshop. Unfortunately, I received no response regarding the loan vehicle, except for a generic acknowledgment from Volvo SA. Despite following up for feedback, I never received any regarding the loan car request. Since May 27th, I've been in constant communication with both Volvo Cape Town and Volvo SA, with promises of updates on the loan car status. However, despite numerous calls, I received no concrete feedback, only reassurances that they would get back to me soon. May 30th was particularly frustrating, as I called multiple times without any meaningful feedback from either the dealer or Volvo SA. Even on May 31st, when I inquired about my car's progress, I was informed it hadn't been stripped, leaving me uncertain about its timeline in the workshop. Overall, I'm deeply disappointed with the lack of urgency and customer consideration displayed by Volvo SA. Basic communication, such as returning calls or providing updates, seems to be lacking, exacerbating an already frustrating situation.
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Kea T
1 reviews | Active since Jan 2020
31 May 2024, 11:22
Poor customer service from Volvo SA
I'm extremely disappointed with the service I've received from Volvo. Since November 2023, my car has been to Volvo Cape Town four times due to a persistent oil drop issue, which the team has been unable to resolve. On May 8th, 2024, I made an appointment and requested a loan car, anticipating a longer stay in the workshop. Unfortunately, I received no response regarding the loan vehicle, except for a generic acknowledgment from Volvo SA. Despite following up for feedback, I never received any regarding the loan car request. Since May 27th, I've been in constant communication with both Volvo Cape Town and Volvo SA, with promises of updates on the loan car status. However, despite numerous calls, I received no concrete feedback, only reassurances that they would get back to me soon. May 30th was particularly frustrating, as I called multiple times without any meaningful feedback from either the dealer or Volvo SA. Even on May 31st, when I inquired about my car's progress, I was informed it hadn't been stripped, leaving me uncertain about its timeline in the workshop. Overall, I'm deeply disappointed with the lack of urgency and customer consideration displayed by Volvo SA. Basic communication, such as returning calls or providing updates, seems to be lacking, exacerbating an already frustrating situation.
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Jean-Jacques Mare
1 reviews | Active since Jan 2020
20 Feb 2023, 13:05
Volvo Incompetence
My previous communications re: case number 02218531 refers. On the 26th of November 2022, my Volvo XC60 (Registration number HY34CT GP) broke down. As my vehicle is still under a maintenance and warranty plan, Volvo assist arranged for FRA Towing to load my vehicle and to take it to Volvo Auto Baltic Midrand. On the 28th of November 2022, FRA towing (Appointed by Volvo) off-loaded my vehicle at Volvo Auto Baltic Midrand and severely damaged my vehicle (see attached images) in the process. After Volvo Auto Baltic supposedly fixed the breakdown, FRA towing had my vehicle taken to Renew It Rivonia on the 2nd of December 2022. I received my vehicle back from Renew It Rivonia on the 15th of December with even more defects, and all the body damaged still not fixed. After countless engagements with Volvo, no feedback was provided to me as to when the body damage caused by their negligence would be fixed. On the 11th of January 2023, my vehicle broke down on the N4 again. It was then taken to Volvo Silverlakes for diagnosis and repairs. On the 17th of January, I received my vehicle back from Volvo Silverlakes after they claimed nothing is wrong with my vehicle (they simply cleared the logs and now everything is “fine”). After receiving my vehicle on the 17th of January 2023, it was taken to Renew It Rivonia by Volvo – once again – to fix the damage they caused on the 28th of November 2022. Volvo had my vehicle dropped off at my home on the 2nd of February only to find that Renew It Rivonia did not fix any of the damage caused. In essence, my vehicle was standing in their yard for two weeks. On the 2nd of February 2023, my vehicle once again broke down with an engine error on the N4. Volvo only had it collected on the 6th of February, and I am still not sure where they took it. In Summary - Volvo prides themselves on having the safest cars, however, I doubt this is true as I have had issues with engine breakdowns three times in the past three months. - Volvo's maintenance and repair shops are incompetent as they cannot seem to fix any problem and now my vehicle is in for the third time. - Volvo Customer Care can hardly be classified as customer care as they never respond or resolve any issues. Each time the customer needs to contact them for any updates. (Case number 02218531) - Volvo makes use of sub-par contractors for towing. - Renew It Rivonia can hardly be called a Volvo-approved repair shop as my vehicle has been there twice without them fixing the damage. - When I bought my Volvo from Volvo CMH Hatfield, they said Volvo has an excellent customer relations department and services department which, was obviously just a sales gimmick. I have owned several Volvos and the level of service and professionalism has deteriorated. I can assure you this is the last time that I will consider owning a Volvo or recommending anyone to you. Further, Volvo’s negligence and damage inflicted on me will be reported to the Motor Industry Ombudsman of South Africa.
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Jean-Jacques Mare
1 reviews | Active since Jan 2020
20 Feb 2023, 13:05
Volvo Incompetence
My previous communications re: case number 02218531 refers. On the 26th of November 2022, my Volvo XC60 (Registration number HY34CT GP) broke down. As my vehicle is still under a maintenance and warranty plan, Volvo assist arranged for FRA Towing to load my vehicle and to take it to Volvo Auto Baltic Midrand. On the 28th of November 2022, FRA towing (Appointed by Volvo) off-loaded my vehicle at Volvo Auto Baltic Midrand and severely damaged my vehicle (see attached images) in the process. After Volvo Auto Baltic supposedly fixed the breakdown, FRA towing had my vehicle taken to Renew It Rivonia on the 2nd of December 2022. I received my vehicle back from Renew It Rivonia on the 15th of December with even more defects, and all the body damaged still not fixed. After countless engagements with Volvo, no feedback was provided to me as to when the body damage caused by their negligence would be fixed. On the 11th of January 2023, my vehicle broke down on the N4 again. It was then taken to Volvo Silverlakes for diagnosis and repairs. On the 17th of January, I received my vehicle back from Volvo Silverlakes after they claimed nothing is wrong with my vehicle (they simply cleared the logs and now everything is “fine”). After receiving my vehicle on the 17th of January 2023, it was taken to Renew It Rivonia by Volvo – once again – to fix the damage they caused on the 28th of November 2022. Volvo had my vehicle dropped off at my home on the 2nd of February only to find that Renew It Rivonia did not fix any of the damage caused. In essence, my vehicle was standing in their yard for two weeks. On the 2nd of February 2023, my vehicle once again broke down with an engine error on the N4. Volvo only had it collected on the 6th of February, and I am still not sure where they took it. In Summary - Volvo prides themselves on having the safest cars, however, I doubt this is true as I have had issues with engine breakdowns three times in the past three months. - Volvo's maintenance and repair shops are incompetent as they cannot seem to fix any problem and now my vehicle is in for the third time. - Volvo Customer Care can hardly be classified as customer care as they never respond or resolve any issues. Each time the customer needs to contact them for any updates. (Case number 02218531) - Volvo makes use of sub-par contractors for towing. - Renew It Rivonia can hardly be called a Volvo-approved repair shop as my vehicle has been there twice without them fixing the damage. - When I bought my Volvo from Volvo CMH Hatfield, they said Volvo has an excellent customer relations department and services department which, was obviously just a sales gimmick. I have owned several Volvos and the level of service and professionalism has deteriorated. I can assure you this is the last time that I will consider owning a Volvo or recommending anyone to you. Further, Volvo’s negligence and damage inflicted on me will be reported to the Motor Industry Ombudsman of South Africa.
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