JM
Jean-Jacques Mare
Active since Aug 2015
5
Reviews
0
Industries
Reviews
5 reviews40 months ago
Volvo Incompetence
My previous communications re: case number 02218531 refers. On the 26th of November 2022, my Volvo XC60 (Registration number HY34CT GP) broke down. As my vehicle is still under a maintenance and warranty plan, Volvo assist arranged for FRA Towing to load my vehicle and to take it to Volvo Auto Baltic Midrand. On the 28th of November 2022, FRA towing (Appointed by Volvo) off-loaded my vehicle at Volvo Auto Baltic Midrand and severely damaged my vehicle (see attached images) in the process. After Volvo Auto Baltic supposedly fixed the breakdown, FRA towing had my vehicle taken to Renew It Rivonia on the 2nd of December 2022. I received my vehicle back from Renew It Rivonia on the 15th of December with even more defects, and all the body damaged still not fixed. After countless engagements with Volvo, no feedback was provided to me as to when the body damage caused by their negligence would be fixed. On the 11th of January 2023, my vehicle broke down on the N4 again. It was then taken to Volvo Silverlakes for diagnosis and repairs. On the 17th of January, I received my vehicle back from Volvo Silverlakes after they claimed nothing is wrong with my vehicle (they simply cleared the logs and now everything is “fine”). After receiving my vehicle on the 17th of January 2023, it was taken to Renew It Rivonia by Volvo – once again – to fix the damage they caused on the 28th of November 2022. Volvo had my vehicle dropped off at my home on the 2nd of February only to find that Renew It Rivonia did not fix any of the damage caused. In essence, my vehicle was standing in their yard for two weeks. On the 2nd of February 2023, my vehicle once again broke down with an engine error on the N4. Volvo only had it collected on the 6th of February, and I am still not sure where they took it. In Summary - Volvo prides themselves on having the safest cars, however, I doubt this is true as I have had issues with engine breakdowns three times in the past three months. - Volvo's maintenance and repair shops are incompetent as they cannot seem to fix any problem and now my vehicle is in for the third time. - Volvo Customer Care can hardly be classified as customer care as they never respond or resolve any issues. Each time the customer needs to contact them for any updates. (Case number 02218531) - Volvo makes use of sub-par contractors for towing. - Renew It Rivonia can hardly be called a Volvo-approved repair shop as my vehicle has been there twice without them fixing the damage. - When I bought my Volvo from Volvo CMH Hatfield, they said Volvo has an excellent customer relations department and services department which, was obviously just a sales gimmick. I have owned several Volvos and the level of service and professionalism has deteriorated. I can assure you this is the last time that I will consider owning a Volvo or recommending anyone to you. Further, Volvo’s negligence and damage inflicted on me will be reported to the Motor Industry Ombudsman of South Africa.
0 replies
126 months ago
Fluctuating Data Signal Coverage in Onverwacht
Subscriber name: Jean-Jacques Mare<br> Mobile number/s experiencing the problem: 083 5606 708<br> Physical Street Address: Sheppard Tree Manor, on the corner of Chris Hani and Alwyn Road<br> Suburb: Onverwacht, 0557<br> <br> Is it a voice or data problem? : Data problem<br> Provide a brief description of the problem experienced: The network coverage is not consistent. The coverage fluctuates - 3G/4G is only available for a few minutes before the signal disappears
1 reply
129 months ago
Poor Data Signal Coverage in Onverwacht
I reside at Sheppard Tree Manor, on the corner of Chris Hani and Alwyn Road, Onverwacht, 0557.<br> <br> There is very poor, and often no, data signal in the area. However, there is full 3G signal at the Sasol garage up the road that is about 1km away. <br> <br> I was assured that there is sufficient signal and data coverage in the area before signing the contract. I have contacted the complaint line numerous times over the past couple of months, yet the signal has not improved. <br> <br>
1 reply
130 months ago
Poor Network Coverage - Receiving No Attention
A complaint was lodge regarding poor network and data cover in the Chris Hani Street, Onverwacht, 0557 on the 27th of July 2015 (Re # S3-8BV2U-UAMQU).<br> <br> On the 2nd of September the client contacted the customer line to again raise the concern highlighting that the problem still persists. <br> <br> To date no feedback or attention has been given to the problem.<br> <br> When the client opened the contract with Vodacom it was specifically requested if the area has proper network and data coverage. Where the consultant assured him that there is. Only for the client to find out that this is not the case after moving here.<br> <br>
1 reply
132 months ago
Multiple accounts of Poor Service
My company recently opened a business bank account with FNB. We experienced numerous problems with the call centre, client service and the service rendered as a whole.<br> <br> 1. It took almost two months to open the account because the same document was repeatedly requested. We were never informed that there was a mistake in the document. <br> <br> 2. After the process was finalised and the account initially funded, we still have not received a letter or any formal communication that the account is open and operational.<br> <br> 3. After funding the account it took in excess of two weeks before we could log onto the account due to the absence of a cheque card.<br> <br> 4. Our one director still has not received his cheque card for which all relevant documents and security checks were completed two weeks ago. On Friday, 7 August, a garage card was delivered to him instead of the cheque card ordered. No one could give an explanation of this. <br> <br> 5. There were several instances today, 11 August, where the call centre gave through different information when we, again, tried to order a cheque card for our other director.<br> <br> 6. Numerous times the situation was escalated but never resolved with satisfaction.
1 reply
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2 Star
4 (80%)
1 Star
1 (20%)