Rude Janine de Witt

On 25 September 2025 took my car to CMH Volvo Menlyn, as it had an engine failure sign. Met Janine de Witt. She was condescending, rude and kept on referring to me as “Darling”. She gave me a quote for R34 000. Janine de Witt did this before the diagnosis. She continued being rude and disrespectful to a point where I had to stop her. The email I received the following day, did not mention anything about what Janine de Witt quoted me for. Till to date I have no idea what was wrong with my car. I have questions that have no answers. The question is, does Janine de Witt understand that she committed *****. Was the money for her or CMH?