NM
Nicolas M
Active since Dec 2017
4
Reviews
0
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Reviews
4 reviews65 months ago
Illogical Contract Cancellations and Poor Telephone Operator Service
I asked whether I can freeze my account because I would like to try out a different training programme for a few months, but am unsure of whether I want to completely end my Virgin contract. The operator explains that there is a fee of 20% of the retail monthly fee to freeze and that I can only freeze for December - this is almost equivalent to paying my Monthly fee because I use Vitality! So I explain this doesn't make sense and ask if I can then cancel, because I was told by staff at the gym that I will not pay a fee for cancelling because my 24 month contract has already ended. The operator says that I will not pay a fee but I will be charged pro-rata. I ask her to explain herself because this makes no sense, if I am not being charged a cancellation fee then what am I being charged pro-rate? The explanation is that I will be paying for December because they require 20 Business Days to cancel the contract and the debit order apparently comes off on 1 December (I pay around 2 weeks in, so this is untrue). So I explain that no, I do not want their services for December - but now I must pay for a month that I do not go to their gym!? I would have expected at the very least that the operator show some kind of common courtesy or etiquette in an attempt to keep an existing client because I would not have left the gym if there were a simple option to freeze for 3 months. Additionally, the tone of the operator was harsh and I feel like she should not be working in customer services.
0 replies
88 months ago
Thieves
I took my car in for a major service on 13 November and paid a total of R3 421.54 My air-conditioner mysteriously stopped working (no cold air) and there is a noise emanating somewhere from my car. These issues did not exist prior to the service and they began a month after. They quoted me R13.5k to replace the air conditioner after I took it to them, then further charged me another R500 to take in again. They claimed that I would only be allowed to pay once off in cash if I would agree to let the mechanic do his work. I had brought my car in at just after 10 am and was informed that the service would take a maximum of 4 hours. The men at the garage were not finished by 4:30 pm. When I finally received my car, the radio was not working and they acted like they did not know this, even though it was just driven back to the garage by them and became immediately evident when turning the car on. I asked if they could assist and mentioned that this occurred because they had disconnected the car battery. They said that they would help and asked that I called the following day. I called the next day and then again after, only to be told that I need to take it to Honda because they can not get this code. I then firstly found on Google that it is extremely simple to get the anti-theft code if lost based on the VIN and the devices serial number. Furthermore, I found the code in the glove box when looking, labelled under "anti-theft code". They had also removed a sta-soft packet that I had left in the back as an air-freshener.
0 replies
101 months ago
Terrible Work
I am a new resident at Malakite. After deciding that I needed new blinds I found someone online who could supply me. The total came to just over R6000. Firstly, I feel like I was overcharged for the quality and the service that I received. After everything was completed, I had to call a handyman to re-drill holes in the wall because everything was skew. The top piece that was supposed to cover the blinds and make them aesthetically pleasing was set up wrong and they scratched the blinds when rolling them up. I called a cleaning company to try clean this and this damage is not reversible, I will have to find new blinds to replace them now. All this after I had given up hours of my day on two separate weekends for this person to come in and set up my blinds. He also measured everything incorrectly - this changed my blinds from being blackout blinds to blackout blinds with a spotlight shining through the gap in-between directly into my eyes when I am trying to sleep. No space was left for the skirting on the wall and I cannot role them down full either. I am terribly upset and disappointed. Please do not use this provider.
0 replies
101 months ago
Terrible service
I am a new homeowner at a Balwin estate called Malakite. These guys have been trying to sell us fibre and made sure to tell me to apply in September for installation in October. After registering early, countless delays followed. When the technicians were supposed to arrive finally and after they agreed to come at a specific date and time. I was left waiting from 9am until 3pm because they decided to have a year-end braai. When they came in to install the fiber, 4 or 5 random people barged through my tiny apartment, made a mess everywhere, destroyed the brand new cable sitting in the wall and after about 2 hours, informed me that an electrician needs to come and that the cable is stuck. Someone contacted me to say that the electrician is only available during the week until 6:30pm. I agreed to let him see the issue on Friday at 6pm. I was told a few days later that the electrician could come on Saturday and asked what time would suit me. I said that any time would be fine. On the Friday, I asked what time was booked for the electrician to arrive and was told that they had said “any time” to the electrician! When the electrician came and did the job quickly with no hassles, the whole fibre team from Archetor was there but said they would come the next day at 8am. It is now 11:30 am... they arrived at 10am and when I walked downstairs at 10:30am to see why they had not entered yet, I found them lying on the floor outside, smoking cigarettes and they told me that it’s December and they need a rest. When they decided to come up, they were about to start drilling immediately into my wall without any consideration for the TV stand there. I had to ask them to not drill and put the router either on the TV stand or in between one of the gaps. Now I am waiting for their supervisor to come look at the problem.
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Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)