A
Archetor
Claimed Business
A
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nqobile S
1 reviews | Active since Jan 2020
4 Dec 2021, 08:26
Archetor bad services
Bad service by Archetor, I live in one of Baldwin Estates and I need my DSTV signal fixed but their technicians are never available. Three days my to is not working, there’s no update no technician coming to help. It’s like my request means nothing
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Nqobile S
1 reviews | Active since Jan 2020
4 Dec 2021, 08:26
Archetor bad services
Bad service by Archetor, I live in one of Baldwin Estates and I need my DSTV signal fixed but their technicians are never available. Three days my to is not working, there’s no update no technician coming to help. It’s like my request means nothing
0
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Celeste T
1 reviews | Active since Jan 2020
23 Oct 2019, 13:03
Consistently reliable and professional service
Dealing with Archetor has been an absolute pleasure. Their e-mail correspondence is excellent. For site inspection and fibre installation they confirmed my appointments' dates and times and arrived perfectly on time, if not a little early. They came today to delivery my rooter and configure the connection and, again the guy installing arrived early and installed and set up everything quickly and efficiently. They were efficient and professional every time I dealt with them. It's really refreshing receiving such consistently good service. Thank you!
Helpful (0)
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Celeste T
1 reviews | Active since Jan 2020
23 Oct 2019, 13:03
Consistently reliable and professional service
Dealing with Archetor has been an absolute pleasure. Their e-mail correspondence is excellent. For site inspection and fibre installation they confirmed my appointments' dates and times and arrived perfectly on time, if not a little early. They came today to delivery my rooter and configure the connection and, again the guy installing arrived early and installed and set up everything quickly and efficiently. They were efficient and professional every time I dealt with them. It's really refreshing receiving such consistently good service. Thank you!
0
Replies (0)GG
Gavin G
1 reviews | Active since Jan 2020
8 Dec 2018, 08:54
Horrific service
They did an "upgrade" yesterday on the fibre yesterday. Insisted that they needed access urgently which was given. Everything worked before they got involved and now the service is down with no feedback. Left without checking that system was operational. Several homes affected. Would advise to avoid them like the plague. Obviously a company that is lacking competence and expertise. Would say they are not accountable but I cannot even get hold of them. Would advise to avoid them like the plague.
Helpful (0)
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Gavin G
1 reviews | Active since Jan 2020
8 Dec 2018, 08:54
Horrific service
They did an "upgrade" yesterday on the fibre yesterday. Insisted that they needed access urgently which was given. Everything worked before they got involved and now the service is down with no feedback. Left without checking that system was operational. Several homes affected. Would advise to avoid them like the plague. Obviously a company that is lacking competence and expertise. Would say they are not accountable but I cannot even get hold of them. Would advise to avoid them like the plague.
0
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Nicolas M
1 reviews | Active since Jan 2020
17 Dec 2017, 09:30
Terrible service
I am a new homeowner at a Balwin estate called Malakite. These guys have been trying to sell us fibre and made sure to tell me to apply in September for installation in October. After registering early, countless delays followed. When the technicians were supposed to arrive finally and after they agreed to come at a specific date and time. I was left waiting from 9am until 3pm because they decided to have a year-end braai. When they came in to install the fiber, 4 or 5 random people barged through my tiny apartment, made a mess everywhere, destroyed the brand new cable sitting in the wall and after about 2 hours, informed me that an electrician needs to come and that the cable is stuck. Someone contacted me to say that the electrician is only available during the week until 6:30pm. I agreed to let him see the issue on Friday at 6pm. I was told a few days later that the electrician could come on Saturday and asked what time would suit me. I said that any time would be fine. On the Friday, I asked what time was booked for the electrician to arrive and was told that they had said “any time” to the electrician! When the electrician came and did the job quickly with no hassles, the whole fibre team from Archetor was there but said they would come the next day at 8am. It is now 11:30 am... they arrived at 10am and when I walked downstairs at 10:30am to see why they had not entered yet, I found them lying on the floor outside, smoking cigarettes and they told me that it’s December and they need a rest. When they decided to come up, they were about to start drilling immediately into my wall without any consideration for the TV stand there. I had to ask them to not drill and put the router either on the TV stand or in between one of the gaps. Now I am waiting for their supervisor to come look at the problem.
Helpful (0)
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Nicolas M
1 reviews | Active since Jan 2020
17 Dec 2017, 09:30
Terrible service
I am a new homeowner at a Balwin estate called Malakite. These guys have been trying to sell us fibre and made sure to tell me to apply in September for installation in October. After registering early, countless delays followed. When the technicians were supposed to arrive finally and after they agreed to come at a specific date and time. I was left waiting from 9am until 3pm because they decided to have a year-end braai. When they came in to install the fiber, 4 or 5 random people barged through my tiny apartment, made a mess everywhere, destroyed the brand new cable sitting in the wall and after about 2 hours, informed me that an electrician needs to come and that the cable is stuck. Someone contacted me to say that the electrician is only available during the week until 6:30pm. I agreed to let him see the issue on Friday at 6pm. I was told a few days later that the electrician could come on Saturday and asked what time would suit me. I said that any time would be fine. On the Friday, I asked what time was booked for the electrician to arrive and was told that they had said “any time” to the electrician! When the electrician came and did the job quickly with no hassles, the whole fibre team from Archetor was there but said they would come the next day at 8am. It is now 11:30 am... they arrived at 10am and when I walked downstairs at 10:30am to see why they had not entered yet, I found them lying on the floor outside, smoking cigarettes and they told me that it’s December and they need a rest. When they decided to come up, they were about to start drilling immediately into my wall without any consideration for the TV stand there. I had to ask them to not drill and put the router either on the TV stand or in between one of the gaps. Now I am waiting for their supervisor to come look at the problem.
0
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