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kaveer S
Active since Dec 2017
3
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3 reviews5 months ago
Poor quality leather and unacceptable after-sales service – Ted’s Home Store
I purchased a leather lounge suite from Ted’s Home Store in October 2023 . Less than two years later, the leather is already cracking and perishing, which is completely unacceptable for a product at this price point. When I contacted the store for assistance, the in-store support was unhelpful and rude. I was referred to a WhatsApp number for after-sales support, which is extremely inefficient. Responses take days (sometimes longer), making proper communication very difficult—especially for someone who works full time and cannot constantly monitor WhatsApp. I initially reported the issue in July 2025, they kept asking me for pictures the insinuated that i caused the damage , they offered to fix one tear but said i must pay R1200. I asked them if its normal for the leather to be perishing and recieved no response at all. Due to work commitments and family issues, I could not continuously chase them. Now I am being told that my guarantee expired in November 2025, and they refuse to assist—despite the delays clearly being on their side. This feels like a deliberate tactic to run down the warranty period rather than provide genuine after-sales support. For a so-called quality leather lounge suite costing R52k, the durability and service are extremely disappointing. The entire suite is peeling and perishing and it cannot be repaired as the same thing will keep happening, this set is **** leather being sold as genuine leather. I would not recommend Ted’s Home Store based on poor product quality and even worse customer service.
0 replies
5 months ago
Deposits dont work
Deposits dont go through when using vouchers and they take ages to resolve the issue. I made 2 deposits via one voucher twice over the last week and it was not credited. I followed up and they said it will be escalated then the next day I followed up and they said they escalating it at that point, what happened to the previous escalation?
1 reply
69 months ago
Momentum health4me claims
this is probably the worst company I have ever had the misfortune of dealing with, I have been trying to submit a claim for the last 2 months, they dont respond to emails sent to the relevant email address, when I send the email to another address instead of forwarding it to the relevant department they reply to me, saying I must send it to another email address, which is the one o originally sent it too. This after I specifically mentioned I sent it to that email address already. They they did not receive all the documents but on my mails I have attached everything, I even cc my other email too see of its going through. My wife uses Discovery when I submit claims there its resolved in 2 days most. And company is called Momentum.... ironical indeed
8 replies
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