MR
Michael R
Active since Dec 2017
2
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0
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Reviews
2 reviews81 months ago
Not just incompentent, but reckless and indignant...don't use them!!!
Blade Express isn't just incompetent, they couldn't care two figs about the implications of their incompetence. They've caused me incredible delays of more than 2 weeks during what should have been a two-week drive from Johannesburg to Cairo, by not understanding the perils of travelling on two passports through Africa. They've complicated things by not ensuring that my Multiple Entry Visa to Sudan was...as clearly requested...a "Multiple Entry Visa". They don't respond timeously to calls/emails/text messages and/or WhatsApp, and the only real way to get hold of them once they've stuffed up is to get someone to call them from an unknown number. They've essentially stolen more than R10 000 of my money and caused me HUGE problems during my Cairo 2 Cape Town Carbon Free project.
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101 months ago
The death of a 10-year relationship
I've been a long-standing customer of Munlin Travel for over 10 years...until now. Sadly, the death of an excellent travel agent - Lyn - has all but highlighted how inept the rest of the Munlin team is. As someone who spends more than R500 000 per annum on travel - none of which is high-priced Business Class - and travels no less than twice monthly (on average), I'm not what I'd assume to be a travel novice, nor an overly easy customer to please. I want what I want...and have always been VERY clear about that, yet Munlin can no longer seem to deliver on my expectations. Over-billings. Failure to notify of visa requirements. Lack of product knowledge. Incomepetencies in issuing correct travel vouchers. Delays in responding to requests. An ineffective "emergency number" (3 days wait for a reply). These are but some of the frustrations I've had to endure...but will no longer endure from Munlin Travel.
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