VG
Varsha G
Active since Dec 2017
2
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2 reviews53 months ago
So disappointed at Truworths Gateway
I purchased a estee lauder foundation at Truworths gateway durban which the assistant said matched me so when I got home and realised the color is not a match after using the tester. So I called and spoke to a manager named Tammy she said i could return it. When I got to the store she was completely unprofessional she made her assistant talk to me and said that i could not return it. So stuck with a color that is not a match.
159 replies
81 months ago
Poor quality products
The store has cheap quality products. The staff will say anything to make a sale and when you have a problem they make poor excuses. The item that I purchased had chalk marks and when the blouse was stitched they asured me that they will remove it. So when they could not remove the chalk marks they stuck on stones that where just falling off and they stained the fabric. I was then told by the Manager Mrs Singh that she sat 3 days sticking the stones so if you were doing such a poor job contact me and we could have found another option. No professionalism what so ever.
0 replies
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2 (100%)