JL
Janine L
Active since Jan 2018
2
Reviews
0
Industries
Reviews
2 reviews101 months ago
Damage beyond repair on our TV
User Electronics is the worse electronics repair business in Pretoria East, Jacqueline Drive! Stay far away from them!! We took our TV in which was still working, but had little blurry lines over the images playing. They phoned us back telling us it will cost R10 000 to repair and it will need a new LED board. When we went to pick it up (declining the repair service - as one can buy a new device for this amount), the TV was physically damaged. The screen was cracked, they replaced our foot-piece and TV back frame with replacement parts that weren't even ours and of a different colour. We suspect they dropped or bumped our TV in their store and wanted us to pay for it to be fixed or harvested parts from our unit. When asking them what happened and how are they going to replace this for us? They guy merely replied that we gave the TV in on our own risk. We had to get our insurance company involved to sort this out for us. STAY FAR AWAY! These guys are crooks and probably not even a real Authorised Samsung Repair Centre!!!
0 replies
101 months ago
Great Service from Roslin Moodley
Roslin Moodley gave me great and effortless service regarding the replacement of my TV Set. She was quick and friendly, always replying to emails and responding or phoning promtly.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (50%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)