RS
Rivash S
Active since Jan 2018
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Run far away from Mweb!!!
Day 6 without internet service. Mweb blames Metro Fibre, and Metro Fibre blames Mweb. No support from Mweb who were claimed to prioritise our. Run far away from these guys. They expect you to pay in full yet they don’t provide quality service. They are a communications provider yet lack communication themselves. They won’t help me close my account nor will they help me solve the issue of no internet connectivity. So I as a client I am stuck. Many households within our complex also don’t have internet access. Many have logged tickets with Mweb. Yet when we call their agents we are advised that there are no tickets logged. What type of Mickey Mouse business are they running? It’s not as if their service packages are cheap. You charge premium they provide ****py service. Ridiculous to say the least.
0 replies
2 months ago
Run far away from MetroFibre!
Absolutely atrocious service. They claim to be taking on more clients but they cannot take care of the clients they currently have. It’s been 5 days and counting that a row of homes in our complex have no internet service. Tried calling them only to be disconnected after a lengthy waiting period. After getting through we were assigned a ticket number. Then the waiting game began again. With frustrations mounting, an email was sent to them with the intent on getting some assistance to the issue plaguing us. They responded indicating that we were on the ‘priority list’ to be attended to as soon as possible. It’s now 5 days and counting. If this is what ‘priority’ means to them I shudder to think how many days non-priority cases have to wait to get assisted. For a company that deals with communications they lack proper skills in communication. Even their website is so unprofessionally done. The Eastern Cape tickets are listed under ‘Durban South’. Save yourself the trouble and look to other providers for your fibre needs. MetroFibre is currently running a Mickey Mouse syndicate. If I could give them minus stars I would do so in a blink of an eye.
168 replies
33 months ago
RUN FAR AWAY FROM THIS COMPANY!
Stay far away from this company. I bought their decoder for an aunt. The process to get them to activate the decoder was absolutely painful. Their USSD activation doesn't work. I spent over an hour trying to get hold of a call centre agent, still wasn't able to get hold of any of their agents. I WhatsApp'd them as advised by them, it's over 24 hours and nobody has responded to the message, apparently this is the fastest way to reach them. Don't waste your time and money on such mediocre service. I dread to think what will happen once I am up and running and I experience technical issues with their decoder. Terrible service, please run as far away as possible from this company. It seems they make their money by getting people to hold the line for hours on end.
60 replies
78 months ago
Beware of this Company and their False Promises
This company has failed on integrity and trustworthiness. They have taken full payment for a job, without completing all items on the job list. Numerous promises are made regarding their intent to complete the job. They set up appointments, but fail to pitch up for them. Attempts to reach them via mobile is futile, as they switch their mobile off. It's been a month since the job started, and it still has not been completed. What should take two days to complete, is continuing to drag on, without a possible end in sight.
0 replies
100 months ago
Pending transaction and blunders with my card have ruined my holidays
First National Bank does very little to assist their customers who are out of the country. I am currently residing in China and was to return home for the holidays. FNB robbed me of the chance to spend the festive season with my family. Firstly, they issued me a new card, and secretly changed my profile so I couldn't purchase online using my new card. Secondly, when my card was sorted and I was able to purchase flight tickets online, they stored my transaction in the pending queue for more than 24 hours, which has resulted in me slowly losing the flight reservation I purchased. The penalties of such an action is that I would now need to re-book my ticket at a higher price. FNB's slogan of 'How can we help you?' should fall, for they fail to assist customers who are really in need of urgent assistance. I am still in China having to face increasing bills because I am stuck in a foreign country due to my banks ridiculous processes, and lack of urgent customer service.
105 replies
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1 Star
5 (100%)